Kerry Bodine
AUGUST 1, 2020
Join me on Wednesday, August 12 at 1:00pm ET for a webinar with the Toronto Customer Experience Professionals Association. Webinar overview. The post Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co. It’s FREE for CXPA members and CAD$65 for everyone else. Register here !
Gainsight
JANUARY 4, 2021
As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.
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Kerry Bodine
AUGUST 14, 2020
On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. When compressed, you adopt the key elements of the journey mindset, and then do what you can with the resources available to you.
NICE inContact
JULY 9, 2019
If you missed Interaction 2019, here’s some good news: The best-of-the-best customer presentations are now available as webinars you can access on demand. Here’s Your One-stop Resource appeared first on NICE inContact Blog. And if you did attend, you’ll probably want to hear them again! The post Transitioning to the Cloud?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
🤔 If so, this webinar is for you! Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of automation! Are you still manually reviewing calls? Register today to save your seat!
CloudCherry
SEPTEMBER 18, 2018
This becomes a real problem when asking for more resources, and dealing with budget approvals. At CloudCherry, we want to give you the tools you need to secure the budget and resources needed to build a best-in-class CX program at your company and get executive buy-in. . Watch it On Demand. Read her full bio here.
Clarivate
DECEMBER 18, 2023
As IP legal teams strategically navigated 2023 Clarivate created resources to help, backed by insights from industry experts. To ensure you don’t miss out, we complied the Top Five IP resources from 2023 below. Now, we anticipate that these organizations are within reach of Top 100 status.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
And executives worry about the cost of investing in new tools and resources. By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Contact center leaders worry about agents giving away too much or serving customers inconsistently.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. In this webinar, you will learn: How digital ordering platforms can enhance customer brand experience. Don't miss out on this exclusive webinar with Hope!
Speaker: Skilljar Experts
In our upcoming webinar, we’re going to share these learnings with you. Join Skilljar's all-star team of onboarding pros for this next webinar featuring: Sara Robba, Director, Customer Success. How digital resources can support your onboarding program. Alex Calvert, Manager, Implementation. Register now to reserve your spot!
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Use Product Management Today’s webinars to earn professional development hours! July 23, 2020 at 1pm PDT, 4pm EDT, 9pm BST.
Speaker: Tim Buteyn
How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Speaker: Hillary Curran, Head of Customer Experience, Guru
Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. So much of today’s customer experience happens online.
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