Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. We have more information in our Resource Library. The post The Ultimate List of Product Experience Resources for 2023 appeared first on Gainsight Software. Do you like what you’ve read?

Resources 52

Resources Roadmap eBook Analytics 52

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. In this article you will find a roundup of the top five Customer Success resources brought to you by ChurnZero.

Resources 52

Resources Customer Success Handbook eBook 52

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. You can also join our community or find out about our events , webinars, articles, and ebooks in o ur resource section at Gainsight.com.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. We have more information in our resource section on our website at Gainsight.com. The post The Ultimate List of Product Experience Resources for 2022 appeared first on Gainsight Software.

Resources 52

Resources Handbook eBook Government 52

ClientSuccess

NOVEMBER 2, 2020

5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available. There are tons of message boards out there, but this is one that is constantly updated and full of great resources. What other resources does your team use? Customer Success eBooks.

Resources 70

Resources Customer Success Chief Customer Officer Case Study 70

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101.

Resources 52

Resources eBook Analytics Customer Success 52

InMoment XI

JULY 18, 2022

The best way to use customer feedback in human resources is to highlight employee success. For more information on using feedback throughout your organization, read our ebook here! And, as this program has progressed, they are able to draw correlations between stores that are performing well in the system and their sales. #2:

Feedback 492

Feedback Culture eBook Training 492

InMoment XI

OCTOBER 10, 2022

Source: Lee Resources ) The quality of your email response matters just as much-if not more-than timeliness. Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. Source: “Email Customer Service in North American Small and Medium Businesses” by BenchmarkPortal , 2005). Source: Reichheld via CheckMarket ).

Net Promoter Score 490

Net Promoter Score Survey NPS B2C 490

InMoment XI

NOVEMBER 21, 2022

Of course, we recommend utilizing not just a help center as a method to reach out, but any adequate resource, from employees on the front line to digital surveys. Now that you’ve learned how to build customer trust and loyalty, read our eBook to learn about how that trust and loyalty can drive cross-sell and upsell opportunities!

Loyalty 260

Loyalty How To eBook Social Media 260

InMoment XI

JUNE 28, 2022

In our latest eBook, we lay out four specific business goals that financial services brands can achieve with their experience programs. You can check it out for free on our Resources page, where you can also find a collection of customer stories that describe how industry leaders make a difference with their experience programs!

Financial 295

Financial Brands Customer Experience eBook 295

2020 Research

JULY 28, 2023

Discover fascinating insights into the Inflation Reduction Act with our latest eBook. In this eBook, we delve into the key observations and takeaways from the study, shedding light on the public’s understanding of the Act and its implications for the pharmaceutical industry. Government Battle appeared first on Sago.

Government 52

Government eBook Healthcare Resources 52

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Better Resource Allocation It’s estimated that 3 out of 5 consumers in the US are willing to share personal data with companies that make them feel valued.

Report 208

Report Ecommerce Retail Customer Satisfaction 208

Gainsight

NOVEMBER 20, 2019

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Pragmatic Institute’s resource library spans everything from articles, reports, ebooks, and webinars to keep product professionals up to date on the latest trends. all-resources.

Resources 80

Resources Management Conference Groups 80

MyCustomer

MARCH 30, 2023

Download this Ebook Lead goal 200 TM Form Not a TM Form Internal or External External Disable T&Cs requirement Email intro text Thank you for downloading our resource. Discover how your organisation can better support vulnerable customers as part of your CX programme.

eBook 82

eBook Resources Customers 82

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. You’ll get access to exclusive Pulse events, webinars, articles, ebooks, and more. The post 10 Resources to Improve Your Customer Retention Strategy appeared first on Customer Success Software | Gainsight.

Customer Retention 52

Customer Retention Resources Strategy Chief Customer Officer 52

MyCustomer

NOVEMBER 28, 2023

Download this Ebook Lead goal 200 TM Form Not a TM Form Internal or External Internal Disable T&Cs requirement Email intro text Thank you for downloading our resource. An in-depth exploration of the 20 finalists of the CX Leader of the Year 2023 competition.

eBook 55

eBook Resources 55

MyCustomer

AUGUST 30, 2022

Download this Ebook. Thank you for downloading our resource. Lead goal. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text.

eBook 91

eBook Customer Experience Resources Customers 91

MyCustomer

DECEMBER 8, 2022

Download this Ebook. Thank you for downloading our resource. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. A celebration of the 20 customer experience practitioners propelling the profession forward in 2022.

Customer Experience 85

Customer Experience eBook Resources Customers 85

MyCustomer

NOVEMBER 17, 2022

Download the eBook. Thank you for downloading our resource. GDPR data consent. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. For more information, check out HubSpot’s Privacy Policy.

Technology 95

Technology CRM Marketing Sales 95

Comm100

JULY 6, 2021

The cost to run it, the expertise to set it up, and the time to manage it – all this needs a level of resource that they can only dream of. Sitting within the live chat app, Task Bot is a 24/7 customer attendant that answers visitors’ questions and helps to guide them to the right resource or agent.

Chatbots 251

Chatbots Sales eBook Resources 251

Comm100

JULY 5, 2022

The best data to train your bot comes from the resources you’ve already built, including chat scripts, your knowledge base, and FAQs. If you don’t already have a variety of resources available, you should involve your support agents by asking them what kinds of abilities your chatbot should have.

Chatbots 197

Chatbots How To eBook Resources 197

ShepHyken

NOVEMBER 13, 2023

Each week, I read many customer service and customer experience articles from various resources. Download this ebook to discover why surveys are dying, and how AI can help to replace them now. My Comment: We wrap up this week’s roundup with an eBook on surveys. Warning: This is an eBook with 13 pages.

eBook 56

eBook Customer Service Tips Survey 56

MyCustomer

AUGUST 3, 2022

Download this Ebook. Thank you for downloading our resource. GDPR data consent. Yes, I'd like MyCustomer to provide my contact information to Amazon Web Services (AWS) so AWS can share the latest AWS news and offers with me by email, post or telephone. AWS handles your information as described in the AWS Privacy Notice. Not a TM Form.

Engagement 87

Engagement eBook Customer Experience Resources 87

Kerry Bodine

JANUARY 11, 2017

actually describes our consulting services (imagine that), and provides access to resources like eBooks and templates. In addition to all of that, we’ve also been collaborating with our friends at Doberman on an eBook called The 2017 CX Outlook: A Collection of Ideas for the Year Ahead. Our site now features the “& Co.”

Customer Journeys 0

Customer Journeys eBook Resources Consulting 0

Centercode

APRIL 26, 2023

In an effort to explain all of the in’s and out’s of the beta testing world, we previously released our free eBook: What You Need to Know About Beta Management. Now, to further that effort, we are giving you 7 more resources containing strategies, tips, best practices, and templates to help you […]

eBook 52

eBook Tips Resources Strategy 52

MyCustomer

NOVEMBER 17, 2022

Download the eBook. Thank you for downloading our resource. GDPR data consent. By clicking above, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. Not a TM Form. Internal or External. Not a TM Form. Email intro text.

Technology 66

Technology CRM eBook Customer Service 66

Optimove

MARCH 6, 2024

Provide Resources and Support: Offer resources, support, and access to assistance programs based on insights gleaned from player data and trends. For more information, download the ebook, Responsible Gaming: Get Ahead of the Game The post Building a National Gambling Addiction Safety Net in the US appeared first on Optimove.

Sports 69

Sports eBook Trends Government 69

MyCustomer

MARCH 23, 2023

Download this Ebook Lead goal 200 TM Form Not a TM Form Internal or External Internal Disable T&Cs requirement Email intro text Thank you for downloading our resource. Learn about CX Leader of the Year 2023 - why you should enter, who are the previous winners, who are the judges and how to submit an application.

eBook 52

eBook How To Resources 52

Beyond Philosophy

NOVEMBER 30, 2018

Customers tend to partition money and resources into different categories and this affects their spending patterns. Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! What are the implications of this for you?

eBook 121

eBook Resources Customer Experience Customers 121

Team Support

NOVEMBER 30, 2023

We understand that resources are tight, but you can’t afford to miss out on one of the determining factors of business success. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today. Interested in learning more?

Omni-Channel 106

Omni-Channel Customer Service How To eBook 106

Comm100

NOVEMBER 10, 2020

But here’s the good news: you don’t have to ask your R&D team to invest time, money, and engineering resources to develop your own live chat solution. Take a look at our helpful eBook – The Live Chat Buyer’s Guide: What to Look for and How to Ask. Free eBook. This is where white-label live chat comes into play.

eBook 130

eBook Automotive Software Healthcare 130

CSM Magazine

FEBRUARY 11, 2021

New Calabrio ebook provides practical advice and strategies from three award-winning organisations. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. Doing business has never been more unpredictable.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

Grade.us

DECEMBER 20, 2018

I just try not to repeat the same people twice in these resource posts. The Best Influencer Marketing Webinars, eBooks, and Other Resources. This ebook will tell you how to link up with those guys. The post Influencer Marketing in 2018: The Best Blogs, Articles, Tools, Resources and, Well, Influencers. Start here.

Resources 47

Resources Tools Marketing Case Study 47

ClientSuccess

NOVEMBER 9, 2022

High-performance sales and marketing teams have relied on operations resources for years to streamline operations, optimize workflows, and ensure efficient processes. Operations resources are highly trained professionals who look for every way to improve processes and allow teams to operate on a higher level.

Customer Success 68

Customer Success eBook Resources Metrics 68