InMoment XI

NOVEMBER 16, 2023

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

Healthcare 596

Healthcare Culture Travel ROI 596

InMoment XI

JUNE 7, 2022

Many organizations are drowning in pools of untapped social data. That’s where InMoment’s game-changing customer social listening solution comes into play. Check out the three benefits real companies have realized leveraging InMoment’s customized social listening solution. The result? And to top it all off?

Company 492

Company Social Media Return on Investment Travel 492

InMoment XI

DECEMBER 22, 2022

This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! Here’s a voice of customer example in action: maybe you can see customers are purchasing lots of one specific product, but the repeat purchases are extremely low.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

InMoment XI

MARCH 25, 2024

With predictive analytics, marketers can identify which customers are most likely to be interested in additional products or services, creating more opportunities for successful cross-selling and up-selling. Enhance cross-selling and up-selling opportunities. Accelerate operational improvement. A classic example comes from Amazon.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

Qualtrics

OCTOBER 20, 2020

Folks today are more likely to pay extra for products that are tied to a positive social impact and have a greater desire to make a positive change in the world. Read on to find out what it means to design a product for social impact, and how you can get started. What exactly is "social impact"?

Hospitality 26

Hospitality How To Healthcare Metrics 26

Experience Investigators by 360Connext

NOVEMBER 7, 2023

The answer and best strategies are backed by science and decades of social behavior. Customers need to gain a clear value from your product or service, believe your brand is an authority in your space, and trust you with their time, money, and data. Are there customer feedback insights or reviews that express product quality concerns?

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours.

Social Media 156

Social Media Financial Loyalty Survey 156

C3Centricity

FEBRUARY 13, 2024

Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition. For instance, Toyota, through its Kaizen philosophy, has seen a significant reduction in production costs and an increase in vehicle quality.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

How To 130

How To Chatbots Omni-Channel Social Media 130

Comm100

MARCH 20, 2024

The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood. Social media enables governments to share real-time updates, providing a reliable information source and countering misinformation.

Government 188

Government Communication Self Service Chatbots 188

SurveySparrow

MARCH 19, 2024

Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. When you include social media video marketing in your overall marketing strategy, you can reach your target audience and boost engagement significantly.

Video 95

Video Strategy Marketing Social Media 95

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. This is an easy question to answer, although one that’s best tackled in detail.

Social Media 158

Social Media NPS Net Promoter Score Marketing 158

Alida

JANUARY 25, 2022

2022 is here and we’re kicking off the year with some amazing new product innovations that will help you get closer to your customers than ever before. Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform.

Analytics 246

Analytics Touchpoint Innovation Customers 246

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media How To Ecommerce Advertising 98

2020 Research

NOVEMBER 14, 2023

In the world of marketing, when companies introduce new products , change features, or update packaging of existing brands, we often seek to understand what motivates people to change their habits and behaviors. Social Motivation and Ability: Social influences matter in motivating behavior change.

Consumers 104

Consumers Social Media Advertising Strategy 104

ECXO

APRIL 10, 2024

When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience. This concept can be applied to customer experience as well.

Connections 111

Connections Customer Experience Social Media Analysis 111

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? Why automate social sharing of reviews?

Social Media 110

Social Media Brands How To Multi-Channel 110

Brandwatch CX

JANUARY 30, 2024

Social media SEO is a hot topic, with millions of consumers using social media to search for their next favorite product. Here's what you need to know.

Social Media 90

Social Media Brands How To Consumers 90

CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Additionally, intranets contribute to increased productivity by optimizing processes like employee orientation, knowledge sharing, and project coordination.

Social Media 52

Social Media Innovation Communication Resources 52

BirdEye

APRIL 2, 2024

According to YouTube Product Lead Todd Beaupre , deleting videos from your channel can negatively impact your channel’s growth and overall performance on the platform. Maybe the quality isn’t up to par, or the content no longer aligns with your channel’s current direction.

Video 111

Video Metrics Trends Data 111

CX University

APRIL 16, 2024

Consumers are scrutinizing not just the products and services they buy, but also the ethical practices and social responsibility of the businesses they support. This shift in consumer behavior has been fueled by a growing awareness of the impact that individual choices can have on the environment, social justice, and global issues.

Loyalty 52

Loyalty Brands Social Media Consumers 52

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 105

Social Media Guidelines Video Analytics 105

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

ECXO

FEBRUARY 26, 2024

By understanding the underlying psychological factors, we can frame our products or services in a way that appeals to these subconscious inclinations, leading to a higher likelihood of a positive decision from the customer. It can enhance our product development process. This is the principle of social proof.

Sales 115

Sales Customers Social Media Examples 115

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 59

B2B Brands Social Media Wireless 59

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Video Entertainment 98

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Analysis Trends Brands 98

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. To put it frankly, keeping up with the latest social media trends can keep you ahead of disaster and on track for success.

Social Media 97

Social Media Trends Video Brands 97

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 59

Social Media Multi-Channel Trends Tips 59

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Community Involvement : Demonstrating engagement beyond business, emphasizing social responsibility.

Brands 52

Brands Case Study Social Media Feedback 52

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. What channels will fit your products or service? Our social media marketing guide will get you going on that front. Don’t let anyone else tell you different.

Social Media 98

Social Media Tips Groups Brands 98

ShepHyken

JULY 28, 2023

She shares what social proof is and how it nurtures credibility, builds trust, and increases profitability. Social proof is a psychological phenomenon marketing teams can use to nurture brand credibility and trust. So what is social proof? We’ll consider these questions before exploring a few forms social proof can take.

Case Study 62

Case Study Study Brands Software 62

BirdEye

DECEMBER 8, 2023

Corporate reputation is the overall impression of a company that its stakeholders, including customers, employees, investors, and the general public, have formed over time based on its actions, communications, brand perception , and the quality of its products or services. Do people think they’re getting their money’s worth?

Strategy 116

Strategy Management Social Media Brands 116

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Strategy Customer Experience 78