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Product Improvement: Practical Tips for Enhancing Your Offerings – With Use Cases

kommunicate

Last Updated on September 6, 2023 Product improvement is no longer a nice-to-have, but a strategic necessity for sustained success. If you are someone who is in charge of driving engagement for your product, some of these questions would have bothered you more often than not – 1. How can I enhance our existing product [.]

Tips 93
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Making a New Product for Your Biz? Craft a Compelling Offer

dscout People Nerds

Sometimes you have to be the product manager for your own business. Here’s how to make new offers your audience will actually be interested in.

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Product Managers: Get Ready To Harness Generative AI And Drive Offering Success

Forrester's Customer Insights

How can product management get in on the action, and what can it even do to help offerings grow? There is much hype around generative AI as it continues being applied across the entire enterprise, from marketing and design to sales.

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I’m in a Pickle: Will Offering Free Products Increase My Sales?

Beyond Philosophy

The post I’m in a Pickle: Will Offering Free Products Increase My Sales? Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more. How can we help? Click here to learn more about Beyond Philosophy’s Suite of Services. appeared first on CX Consulting.

Sales 60
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Why Product Led Growth is a Customer Success Responsibility

But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable. Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.

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10 Examples of Small Businesses Creatively Changing their Products/Services Offerings for Coronavirus

FiveStars

While COVID-19 has disrupted many companies, some small businesses have creatively changed their products and services to adapt to the coronavirus pandemic. The purpose of this adaption is to comply with current social distancing guidelines while continuing to safely deliver products or services to their clientele.

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How Survey Feedback Improves Product Offerings at Constant Contact

Clarabridge

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Rogers : With Clarabridge, we’ve been able to make product improvements and process enhancements. We took our findings to the Product team.

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The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. Use Product Management Today’s webinars to earn professional development hours! How you can still get the necessary input when working remotely.

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Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

However, negative feedback can offer actionable insights to build a stronger product and customer experience. Should you even respond? In today's, your customers will be not only your biggest advocates but also your biggest critics. Tune into the webinar to learn: What specific channels do customers go for feedback.

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Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention. Smashfly’s phased approach to expanding their Customer Education offerings. Tune in to learn: How and when to blend on-demand and instructor-led training. Can't make it?

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. As a first time community, the MURAL team has been strategic, creative, and innovative. So, how did they do it?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.