AWS Machine Learning

MARCH 18, 2025

With Amazon Bedrock Guardrails, you can implement safeguards in your generative AI applications that are customized to your use cases and responsible AI policies. Today, were announcing a significant enhancement to Amazon Bedrock Guardrails: AWS Identity and Access Management (IAM) policy-based enforcement.

Policies 110

Policies Interaction Government Resources 110

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. We will start by using the SageMaker Studio UI and then by using APIs.

Government 106

Government Resources Management Groups 106

AWS Machine Learning

JANUARY 28, 2025

This process makes sure that solutions align with the companys quality standards and policy guidelines before deploying them to production. Ultimately, this systematic approach to managing models, prompts, and datasets contributes to the development of more reliable and transparent generative AI applications.

Management 118

Management Metrics Comparison Telecommunications 118

InMoment XI

JUNE 7, 2025

Therefore, effective call center management requires a structured approach to de-escalation. Procedural escalations When agents encounter unclear or inflexible policies, such as refund guidelines, service limits, or contractual terms, they may need to involve a higher authority to make a decision.

Contact Center 195

Contact Center Self Service Average Handle Time Call Center 195

AWS Machine Learning

MARCH 27, 2025

However, some enterprises implement strict Regional access controls through service control policies (SCPs) or AWS Control Tower to adhere to compliance requirements, inadvertently blocking cross-Region inference functionality in Amazon Bedrock.

Policies 119

Policies Government Resources Examples 119

AWS Machine Learning

NOVEMBER 13, 2024

Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API. Alternatively, you could directly upload the dataset to an S3 bucket by using the AWS Management Console. For more information on managing credentials securely, see the AWS Boto3 documentation.

Management 115

Management Ecommerce Healthcare Training 115

InMoment XI

JUNE 16, 2025

One way to make this easier is by connecting your customer relationship management (CRM) system with your CX software, giving agents instant access to relevant details during every interaction. Use those insights to adjust policies, refine training, and close the gaps that impact customer experience. Then, take action.

Call Center 195

Call Center Customer Experience Self Service Effort Score 195

Retently

OCTOBER 11, 2024

These tools, often called conversation review or customer support quality management software, help monitor customer interactions, train, and onboard agents, and continuously refine support operations. Pricing: Retently’s plans focus on advanced feedback management tools, allowing businesses to efficiently manage and act on customer feedback.

Ecommerce 152

Ecommerce Retail Software Customer Service 152

AWS Machine Learning

DECEMBER 2, 2024

The new feature expands the possibilities for managing SageMaker inference endpoints. It allows you to configure the endpoints so they can scale to zero instances during periods of inactivity, providing an additional tool for resource management.

Policies 108

Policies Resources Metrics Financial 108

AWS Machine Learning

NOVEMBER 14, 2024

Implementing a cost allocation strategy early is critical for managing your expenses and future optimization activities that will reduce your spend. By setting up automated policy enforcement and checks, you can achieve cost optimization across your machine learning (ML) environment. Tag keys and values are case sensitive.

Government 109

Government Policies Resources Financial 109

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. How do you ensure all those layers of teams, policies, processes, and technologies are pulling in the same direction?

Contact Center 130

Contact Center Management Strategy Call Center 130

AWS Machine Learning

APRIL 1, 2025

Through logic-based algorithms and mathematical validation, Automated Reasoning checks validate LLM outputs against domain knowledge encoded in the Automated Reasoning policy to help prevent factual inaccuracies. This makes sure that business rules and policies are accurately captured and maintained by those who understand them best.

Policies 123

Policies Guidelines e-support System 123

Comm100

DECEMBER 16, 2024

Automated ticket systems, for example, categorize and assign inquiries based on urgency, customer profile, defined SLA policies , and previous interactions. They opted for Comm100s chatbot solution to better manage high support volumes and offer a superior service to its 30,000 students.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

Calabrio

JANUARY 27, 2025

Within a day or two of implementing a speech analytics solution, managers often collect so much information that they are overwhelmed. Once you show how impactful speech analytics can be in the contact center, other managers will want to use the solution for their own departments.

Contact Center 130

Contact Center Analytics How To Gamification 130

Calabrio

JANUARY 27, 2025

Within a day or two of implementing a speech analytics solution, managers often collect so much information that they are overwhelmed. Once you show how impactful speech analytics can be in the contact center, other managers will want to use the solution for their own departments.

Contact Center 130

Contact Center Analytics How To Gamification 130

AWS Machine Learning

JUNE 10, 2025

LangGraph provides a framework for orchestrating the information flow between agents, featuring built-in state management and checkpointing to facilitate seamless process continuity. Prerequisites In this post, we use Atlassian Jira Service Management as an example.

Multi-Channel 113

Multi-Channel Policies System Ecommerce 113

Comm100

DECEMBER 8, 2024

Learn more Customer Story Integration with Campus Systems Unlike conventional chatbots, which often operate as standalone tools, higher ed chatbots are integrated into various campus systems, including learning management systems (LMS), student information systems (SIS), and library databases.

Chatbots 130

Chatbots Financial System Course 130

ECXO

DECEMBER 25, 2024

Excellent CX involves setting boundaries and managing expectations transparently. Simplify Processes for Customers What to Do: Reduce friction in your processes, such as checkout, returns, or account management. Its policies, such as free shipping and a 365-day return window, remove common friction points for customers.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

NOVEMBER 25, 2024

Incorporating Google Posts into your listings management can significantly enhance brand equity and visibility as well as improve customer acquisition. To optimize your search performance, you need to focus on your overall local SEO strategy – invest in listing management and improve your online reputation.

Multi-Channel 195

Multi-Channel Software Policies Engagement 195

Calabrio

JULY 8, 2025

Analytics Contact Center AI Auto QM Demystified: What Contact Center Leaders Need to Know Share Book a demo Let’s get started AI-powered Quality Management (QM) is rapidly transforming the way contact centers approach performance, customer experience, and agent coaching.

Contact Center 130

Contact Center Multi-Channel Analytics Policies 130

AWS Machine Learning

NOVEMBER 19, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. This can lead to inefficiencies, delays, and errors, diminishing customer satisfaction.

Knowledge Base 111

Knowledge Base Management Customer Satisfaction Policies 111

ECXO

MARCH 6, 2025

We will also highlight how a CX transformation differs from a typical program management initiative, who drives these programs, and what lessons can be learned from B2B companies that have made this journey. Leadership Commitment and Vision Leading a customer experience transformation starts at the top.

B2B 340

B2B Customer Journeys How To Effort Score 340

AWS Machine Learning

NOVEMBER 21, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Guidelines 111

Guidelines e-support Call Center Culture 111

eglobalis

MARCH 4, 2025

In banking, AI-powered virtual assistants such as Kasistos KAI handle financial inquiries, fraud detection, and account management. Companies that leverage a hybrid approachwhere AI handles routine tasks and humans manage complex interactionsachieve the best results. However, AI alone cannot fully replace human expertise.

Self Service 201

Self Service Strategy Contact Center Virtual Agent 201

AWS Machine Learning

DECEMBER 4, 2024

Building generative AI applications presents significant challenges for organizations: they require specialized ML expertise, complex infrastructure management, and careful orchestration of multiple services. You can obtain the SageMaker Unified Studio URL for your domains by accessing the AWS Management Console for Amazon DataZone.

Knowledge Base 106

Knowledge Base Sales Analytics Survey 106

AWS Machine Learning

APRIL 3, 2025

In the following sections, we explain how AI Workforce enables asset owners, maintenance teams, and operations managers in industries such as energy and telecommunications to enhance safety, reduce costs, and improve efficiency in infrastructure inspections. Security is paramount, and we adhere to AWS best practices across the layers.

Video 115

Video Telecommunications Analysis System 115

AWS Machine Learning

JANUARY 7, 2025

Steering the LLMs output Translation memory and TMX files are important concepts and file formats used in the field of computer-assisted translation (CAT) tools and translation management systems (TMSs). You can use the pre-created policy and attach it to your role.

Effort Score 113

Effort Score Policies Knowledge Base Metrics 113

AWS Machine Learning

MAY 30, 2025

As organizations scale their AI initiatives, they often face challenges in efficiently managing and deploying custom models across different stages of development and across geographical regions. Attach the necessary IAM policies to the roles in both accounts to enable model sharing.

Management 73

Management Policies Financial Resources 73

Kapta Customer Success

JULY 7, 2025

The Account Manager's AI Prompt Playbook: 15+ Game-Changing Prompts to Transform Your Customer Success Work smarter, not harder. Here's how AI can become your most valuable teammate in account management. For account managers, this translates to "Manage Smarter, Grow Faster." The philosophy driving this transformation?

Management 59

Management ROI Case Study Meeting 59

Calabrio

APRIL 24, 2025

Customer Experience Contact Center AI How Automated Quality Management is Revolutionizing Agent & Customer Experience Jump ahead What is Automated Quality Management? This is where automated quality management changes the game. Book a Demo What is Automated Quality Management?

Management 130

Management Contact Center Customer Experience Effort Score 130

Retently

MARCH 17, 2025

Thats why we interviewed over 20 CX professionals managing fast-scaling ecommerce brands and high-performing customer support teams to uncover what makes a CX report actionable, relevant, and actually useful for stakeholders. Ideal for customer support & CX managers who need real-time insights to prevent issues from escalating.

Report 94

Report How To Effort Score NPS 94

AWS Machine Learning

JANUARY 24, 2025

Generative AI scoping framework Start by understanding where your generative AI application fits within the spectrum of managed vs. custom. To mitigate these risks, implement best practices like multi-factor authentication (MFA), rate limiting, secure session management, automatic session timeouts, and regular token rotation.

Knowledge Base 117

Knowledge Base Groups Data How To 117

AWS Machine Learning

DECEMBER 9, 2024

SageMaker is a comprehensive, fully managed ML service designed to provide data scientists and ML engineers with the tools they need to handle the entire ML workflow. Amazon SageMaker with MLflow is a capability in SageMaker that enables users to create, manage, analyze, and compare their ML experiments seamlessly.

Metrics 106

Metrics Training Connections Telecommunications 106

InMoment XI

JULY 1, 2025

Complex or confusing processes, such as unclear policies and vague instructions, will leave most customers scratching their heads. As a result, managing repeat calls is crucial for lowering overall call volume. While it’s a pressing challenge for businesses looking to lower costs, it can be managed through a customer-centric approach.

Contact Center 195

Contact Center Self Service How To Call Center 195

InMoment XI

NOVEMBER 19, 2024

For example, a chatbot might give incorrect information about a product, policy, or support steps. While AI systems can help crunch numbers, they can also hurt financial services reputation management efforts. Customers won’t be able to trust a business after getting an inappropriate response to their queries.

Contact Center 195

Contact Center Training Healthcare Financial 195

Calabrio

APRIL 15, 2025

As contact centers contend with high demand, healthcare systems also need scalable solutions to manage patient communications without ballooning costs or sacrificing quality. Rising Operational Costs Every human-handled interaction costs time and money.

Self Service 235

Self Service Contact Center Healthcare Chatbots 235