eglobalis

MAY 31, 2023

Why employee experience is the missing link in Europe's CX plans The post Why employee experience is the missing link in Europe’s CX plans appeared first on Eglobalis.

Employee Experience 149

Employee Experience Customer relationships Innovation Technology 149

Pretium Solutions

DECEMBER 7, 2023

What is tax planning and how can it help your business? Tax planning is a crucial aspect of financial management that allows individuals and businesses to effectively manage their tax obligations while staying within legal boundaries. To learn more about tax planning, check out our blog: Focused on end-of-year taxes?

Financial 59

Financial Analysis Examples Management 59

Experience Investigators by 360Connext

DECEMBER 15, 2020

There are times when it’s important to pause, calibrate, and plan for what’s next. It’s clear that planning goals around CX improvement is critical. Take some time to create an action plan around the biggest or most important obstacles. Listen to this article. As you wrap one quarter and prepare for the next.

Customer Experience 190

Customer Experience Brands Effort Score Customer Journeys 190

DemandJump

APRIL 18, 2023

Developing an SEO plan starts with finding what your audience is interested in and ends with using that information to establish an effective SEO strategy. If you’re asking “How do I write an SEO plan?” We know it’s important to understand the ins and outs of SEO planning before you dive in.

Strategy 96

Strategy Marketing 96

Experience Matters

APRIL 3, 2018

Congratulations to TriCare for earning the top customer experience score in the health plan industry. Of the 14 health plans included in this year’s Ratings, TriCare earned the highest rating with a score of 67%, which puts it in 184th place overall out of 318 companies across 20 industries. BCBS of New Read More.

Industry 230

Industry Effort Score Consumers Survey 230

Beyond Philosophy

OCTOBER 12, 2023

If you have too much to do because you’ve agreed to do too many things, then you could suffer from a cognitive bias identified and explained by Daniel Kahneman and Amos Tversky called the Planning Fallacy. The Planning Fallacy is rooted in optimism and affected by how we think about the future. We explain all that to the clients.

Healthcare 88

Healthcare Resources System Banking 88

Totango

FEBRUARY 2, 2021

Customer success plans provide you with a powerful tool to help clients achieve their goals. Follow our simple three-step strategy for developing winning customer success plans: Agree on mutual goals with your customer. Develop an action plan. What Is a Customer Success Plan? How Do You Use a Customer Success Plan?

Customer Success 127

Customer Success Chatbots Measurement Customers 127

DemandJump

JUNE 12, 2023

Writing an SEO plan is a strategic dance of creating captivating content while appealing to the finicky tendencies of search engine algorithms.

Strategy 98

Strategy 98

DemandJump

MARCH 28, 2023

What are Pillar Page best practices for planning and writing? At the center of this strategy is the Pillar Page, a piece of long-form content covering topics that can branch out into shorter, more specific supporting content. But how do you choose an SEO Pillar Page topic? In this blog, we answer these questions and more.

Examples 98

Examples Connections Strategy Marketing 98

Optimove

MARCH 14, 2024

Marketers need to start preparing for the mega-event, and to do so – they should divide their plans into three phases – pre-, during, and post-Euro 2024. Continuously acquire players: Ensure ongoing acquisition of new players and develop reactivation plans based on past bettor behavior to reactivate as many players as possible.

Tips 52

Tips Marketing Sports Gamification 52

CSM Practice

MAY 22, 2020

In this guide, we’ll explore the available compensation plans, the right framework for thinking about customer success manager compensation, and best practices. Popular CSM Compensation Plans. Most of the conversation revolves around these three compensation plans: 1. Base Only Plan.

Customer Success 126

Customer Success Metrics Effort Score Customer Centricity 126

Beyond Philosophy

OCTOBER 7, 2023

For many of us, planning can be an area of opportunity. Kahneman and Tversky call this phenomenon the Planning Fallacy. Kahneman and Tversky call this phenomenon the Planning Fallacy. 21:29 Ryan shares more contributing factors to why we victimize our future selves with the Planning Fallacy. Check it out here.

Examples 78

Examples Resources Customer Experience Customers 78

Education Services Group

MAY 28, 2021

Let’s talk Customer Success Plans. What’s a Customer Success Plan, you ask? My amazing metaphors aside, Customer Success Plans are essentially the “what” and “how” of delivering on your CS strategy. My amazing metaphors aside, Customer Success Plans are essentially the “what” and “how” of delivering on your CS strategy.

Customer Success 98

Customer Success Sales Customers Roadmap 98

ShepHyken

JANUARY 15, 2020

Do you have a game plan for snow days? The post Your Emergency Response Plan—Be Prepared appeared first on Shep Hyken. This brings us to a bigger question: What other situations require company-wide training? What if the air conditioning goes out on the hottest day of the summer? Follow on Twitter: @Hyken.

Training 151

Training Customer Service Training Exercises Course 151

West Monroe

FEBRUARY 29, 2024

This context sets the stage for our discussion on the imperative steps healthcare provider executives must take to bolster their cyber resiliency and response plans, ensuring their organizations are not the next victims of these increasingly impactful cyber-attacks.

Healthcare 52

Healthcare Hospitality e-support Exercises 52

ClientSuccess

SEPTEMBER 3, 2020

In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? Compensation Plans for Customer Success Managers (CSMs). There’s wide debate in the customer success discipline regarding the best structure for a CSM compensation plan.

Customer Success 111

Customer Success Management NPS Sales 111

Pretium Solutions

MAY 3, 2023

Business plans are the foundation of a successful business Creating a solid business plan is an essential step for any entrepreneur who wants to succeed with their new business. However, many business plans fail to deliver, leading to wasted time, resources, and disappointment.

Analysis 52

Analysis Financial Roadmap Consulting 52

Totango

NOVEMBER 10, 2021

There is no one-size-fits-all formula for designing customer success compensation plans. A salary-only CS compensation plan will not provide additional motivation for your team members to meet or exceed your basic performance standards, nor will they be impacted if they under-achieve. 4 Factors to Consider in Your CS Compensation Plan.

Net Promoter Score 84

Net Promoter Score NPS Sports Customer Success 84

Help Scout

AUGUST 22, 2023

Planning a company retreat takes more work than you’d think. From choosing a location to putting together an agenda, here’s what the process looks like. Read the full article

Company 75

Company How To 75

ClientSuccess

DECEMBER 12, 2022

Before I explain the benefits of a variable compensation plan, let me discuss the deficiencies of the first two models. Without such motivation, a base only compensation plan can cause apathy within the team; lacking rewards or consequences, CSMs will likely not strive to push past status quo. Base + Bonus.

Customer Success 87

Customer Success Tips Management Sales 87

Playvox

NOVEMBER 30, 2022

Long-term capacity planning needs a serious overhaul, and the best strategy for a turnaround is a radical one. If your full-time employee count (FTE) is consistently under or over your annual capacity plan, you need Radically Operationalized Capacity Planning. Why Overhaul Capacity Planning Now? What is Capacity Planning?

Tips 82

Tips Contact Center Training Tools 82

DemandJump

DECEMBER 6, 2020

How do you write a marketing plan? What makes a marketing plan “good” or “bad?” When you sit down to make your content marketing plan , these are questions that can seem daunting. Let’s take a look at how to make this process work for you and not against you.

Marketing 97

Marketing How To Management 97

Help Scout

AUGUST 22, 2023

These free customer success plan templates will help guide your team toward providing the best possible experience for your customers. Read the full article

Customer Success 80

Customer Success How To Customers Customer Experience 80

Uplight

NOVEMBER 14, 2023

In this video, hear from the Marketplace team to learn how Uplight starts preparing months in advance by partnering with utilities, OEM partners, and customer support to Read More The post Inside Uplight’s Winning Game Plan for BFCM Success appeared first on Uplight.

Video 52

Video Customers 52

Forrester's Customer Insights

NOVEMBER 13, 2023

I’ve been involved with account planning programs for over 30 years — first as a sales rep, then as a sales manager, then as a sales operations leader, and, finally, as an analyst and advisor. And in all that time, resistance by sellers to the process of creating and leveraging account plans remains high. Why? […]

Sales 56

Sales Management Technology Strategy 56

Vanilla Forums

MARCH 29, 2022

That being said, this article will discuss how to design a community engagement plan in three easy steps. Getting members to stay, participate and continue to be engaged is, in fact, the biggest challenge facing online communities, according to a recent study.

Engagement 98

Engagement Study How To Customer Success 98

Education Services Group

NOVEMBER 28, 2022

As presenters at ChurnZero’s BIG RYG 2022, Jordan Olivero and I discussed segmentation, tiering, and capacity planning in our session: Financial Modeling for Customer Success: From the Top Down and Bottom Up. Capacity planning is where the rubber meets the road. Capacity planning turns squishy guesswork into strategic decision making.

Customer Success 52

Customer Success Exercises Financial Tools 52

DemandJump

MARCH 17, 2023

You need a solid, well-thought-out plan. None of the solutions are simple, and none of them work in isolation either. SEO marketing strategies require a lot of moving parts, working together, to achieve consistent results.

Strategy 52

Strategy Marketing 52

Centercode

JULY 20, 2023

Every successful beta test starts with a great plan. Our software and hardware beta test planning kits are designed for larger teams with dedicated resources to get their beta test off the ground. So we wanted to share the very basics of what needs to be in your beta test plan — designed for smaller […]

Software 52

Software Resources 52

SurveySparrow

APRIL 26, 2023

In today’s ever-changing work environment, let’s discuss something important: individual development plans (IDPs)! What are Individual Development Plans, and their key components? Now, whip up a customized learning and development plan that aligns with each employee’s needs and goals. So, what exactly are IDPs?

Tips 52

Tips Measurement Employee Engagement Resources 52