SurveySparrow

AUGUST 21, 2023

As researchers and data enthusiasts, we constantly grapple with ways to decipher abstract sentiments, attitudes, and opinions. This type of scale not only broadens the range of possible responses but also simplifies data interpretation, offering detailed insight into respondent opinions. Key Features: a.

Examples 52

Examples Survey Measurement Analysis 52

Beyond Philosophy

JULY 30, 2022

Here are a few key moments in the discussion: 03:46 Dr. Turner introduces “Weapons of Math Destruction”, the concept that AIs are merely opinions written in code, and what that means for AI. The post AI is just opinions written in code! Therefore, AI tends to work best when the inputs are limited. How can we help?

Consulting 97

Consulting Advertising Technology Financial 97

2020 Research

MARCH 24, 2023

Engagious seeks individuals who fall in the political middle, possessing an openness to both sides and a willingness to publicly share their political views and opinions. Book a consultation The post Providing Valuable Insights into American Swing Voters’ Changing Opinions appeared first on Sago. Speak with our team to get started.

Groups 52

Groups Study Policies Consulting 52

InMoment XI

MARCH 4, 2024

The Likert Scale, named after psychologist Rensis Likert, is a widely used tool in social science research and survey methodology for measuring attitudes, opinions, and perceptions of respondents. This scale provides a structured way to quantify subjective opinions, making it easier to analyze and compare data across respondents and groups.

Comparison 260

Comparison Net Promoter Score Analysis Effort Score 260

Zonka Feedback

FEBRUARY 2, 2024

Imagine being able to peek inside the minds of your customers, effortlessly deciphering their hidden emotions, unspoken frustrations, and unbridled praise. Sounds like a marketer's fantasy, right?

Feedback 52

Feedback Customers Marketing Management 52

Zonka Feedback

FEBRUARY 11, 2022

And when you want to measure Customer Satisfaction and experience in quantitative terms, Opinion Scale Surveys are one of the best options. Collecting Customer Feedback is an essential part of any business to know how your customers feel about the experience you provide them. Various types of surveys are used to gauge Customer Experience.

Feedback 52

Feedback Survey Customer Satisfaction Measurement 52

Michelli Experience

NOVEMBER 28, 2017

The post Please Ask My Opinion BUT NOT TOO MUCH appeared first on Joseph Michelli. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

Net Promoter Score 113

Net Promoter Score Consulting Feedback Effort Score 113

My Customer

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. 8th Feb 2024 By Colin Shaw Founder & CEO

How To 40

How To 40

Kerry Bodine

SEPTEMBER 14, 2021

Please take a few minutes to share your opinions on this important topic. The post Voice Your Opinion — Win Fun Prizes! And you’ll be entered into a drawing to win 1 of 10 copies of Outside In: The Power of Putting Customers at the Center of Your Business personalized and signed by yours truly. Thanks in advance!

Customer Experience Professionals 35

Customer Experience Professionals Report Customer Experience Resources 35

Lithium

JUNE 29, 2022

Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change. The half-life of knowledge in any given field dictates how long knowledge remains accurate before proven incorrect or outdated.

Management 97

Management Exercises Retail Contact Center 97

Vanilla Forums

FEBRUARY 25, 2021

One of my biggest takeaways from the training was simply one, slightly blunt statement: “Your opinion, although interesting, is irrelevant”. During one of my first gigs as a Product Manager, my manager at the time sent me to get certified by Pragmatic Institute to learn the fundamentals of building and managing software products.

Management 59

Management Feedback Software Training 59

InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW’s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Customer Experience 200

Customer Experience Company Customers 200

InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW‘s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Customer Experience 200

Customer Experience Company Customers 200

InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW‘s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Customer Experience 200

Customer Experience Company Customers 200

My Customer

AUGUST 4, 2022

AArtificial Intelligence (AI) is such a promising technology. It's so exciting that I worry a little that people treat it like magic. 4th Aug 2022. By Colin Shaw Founder & CEO.

Technology 52

Technology 52

SurveySensum

MAY 27, 2022

Does NPS score have any value: Analyzing Expert Opinions. Respondents of different age groups, cultures, and regions tend to have different opinions and they mark you accordingly. . In one of the #CXQOTD, Jeremy Watkin , Director of Customer Experience and Support at Numberbarn , asked the same – ‘Does NPS have any value? ’

NPS 52

NPS Net Promoter Score Effort Score Social Media 52

InMoment XI

JANUARY 3, 2024

Impact on Generalization: If the company relies solely on these biased survey results, they may make decisions based on an exaggerated understanding of customer satisfaction, potentially overlooking the needs and opinions of the more moderate majority.

Survey 324

Survey Social Media Retail Customer Satisfaction 324

OpinionLab

APRIL 14, 2015

I’m very excited to announce that we just published the latest edition of our Customer Opinion Index (COI) benchmark report , which is now available for download on our website. The post Our latest Customer Opinion Index Report is live! appeared first on OpinionLab.

Report 84

Report Insurance Omni-Channel Leadership 84

Esteban Kolsky

MAY 3, 2017

take this as you may – i stand behind my opinions and the only way i will change that is if Aurea does the right thing and stands by the current product. there are many others. i hope this was useful. welcome your comments.

Course 60

Course Conference Leadership Industry 60

NetBase

APRIL 19, 2019

<span data-sumome-listbuilder-embed-id=”32d3c826dbd5e95a045026379dd5d50fe3c34b70a6aeb2c5031dbd81a2f9c975″></span> The post Social Sentiment Review: Divided Opinions On Peeps appeared first on NetBase.

Consumers 46

Consumers Brands Analytics Connections 46

InMoment XI

JUNE 7, 2022

They provide what many customers crave most: an easy-to-access platform they can use to voice their thoughts and opinions about a brand.

Survey 491

Survey Call Center Touchpoint Call Center Experience 491

ProProfs Chat

NOVEMBER 17, 2017

The post Expert Opinion: Top 3 Customer Support Trends to look for in 2018 appeared first on ProProfs Learning and Knowledge Management Resources. The best part, applying these techniques don’t require any technical expertise or coding knowledge and you can rest assured about a top-of-the-line customer service. Try Live Chat for Free.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

InMoment XI

APRIL 5, 2024

However, in other cases, response bias can be more pronounced, particularly if the survey topic is sensitive or if participants have strong opinions or motivations that influence their responses. It’s essential to recognize that while response bias can never be eliminated, but researchers can take steps to minimize its impact.

Feedback 260

Feedback How To Survey Exercises 260

Lithium

AUGUST 3, 2022

Don’t cut your marketing budgets only to lose ground to your competitors. Khoros Marketing expert Matt Deluca dives into exactly when cost-cutting makes sense. Welcome to the Khoros Thought Leadership series on the cost-saving tactics and benefits of using the Khoros platform! This is part 1, an expert interview.

ROI 52

ROI Marketing Social Media Advertising 52

InMoment XI

AUGUST 24, 2022

Thus, your organization can apply sentiment analysis to create a mathematical data model representing the overall opinions or attitudes of your customers—either as individuals or groups. As such, sentiment analysis has grown into an essential tool for monitoring and understanding opinions relevant to business.

Analysis 493

Analysis Effort Score Feedback Analytics 493

InMoment XI

MARCH 26, 2024

When your customers feel that their opinions are valued, they are more likely to engage with your company and become loyal advocates. Your Opinion Matters. Hi (customer’s name), we value your opinion. Hello (customer’s name), your opinion matters to us. Review requests can activate your brand promoters.

Examples 260

Examples Brands Strategy How To 260

Retently

APRIL 16, 2024

Understanding the 5 point Likert scale is crucial for anyone looking to collect accurate data on opinions and attitudes. It is used in surveys to measure opinions with greater nuance than a simple “yes” or “no”. It’s useful when you think there are subtle nuances in opinion that a 5-point scale might miss.

Survey 78

Survey Employee Engagement Groups Analysis 78

ijgolding

FEBRUARY 16, 2015

I am unlikely to be the first person to write an article focusing on whether or not the Customer Experience really makes a difference. I am also unlikely to be the last. On a weekly basis, Customer Experience Professionals all over the world are being challenged to demonstrate the ‘tangible’ value focusing on the Customer […].

Customer Experience 120

Customer Experience Customer Experience Professionals Customer Centricity Customer Retention 120

Survicate

JUNE 10, 2019

The post Qualitative Research Methods – The Best Way to Collect Opinions from Users appeared first on Survicate.

Feedback 40

Feedback 40

Alida

AUGUST 24, 2016

By 2020, my fellow Millennials and I will make up half of the entire global workforce. We outnumber our Baby Boomer parents and Generation X in general population. Our growing impact makes us the most researched generation in history—and allegedly, according to many pundits, the most narcissistic.

Engagement 100

Engagement How To Culture Policies 100

Alida

FEBRUARY 10, 2022

To encourage them to share their thoughts, opinions, and unique perspectives, you need to turn them into storytellers. Customers always have stories to tell—but at first, they might not realize their feedback is a story that truly needs to be shared.

How To 246

How To Feedback Customers Customer Experience 246

Alida

NOVEMBER 18, 2021

A substantial part of your customer’s opinion of your brand comes from their direct experiences with your products—how they interact with products and how products make them feel. Understanding how people perceive and use your product is important to ensure you meet their needs.

Meeting 246

Meeting Interaction Brands 246

Brandwatch CX

MARCH 4, 2024

Discover consumer sentiments and opinions in our latest research. How did consumers feel about the top 10 most-watched Netflix shows in 2023?

Engagement 110

Engagement Consumers 110