Lithium

DECEMBER 5, 2023

Communities Consent for Embedding and Viewing YouTube and Vimeo Videos : To further comply with data privacy regulations, including GDPR, we've introduced an enhancement when uploading and viewing YouTube and Vimeo videos. This dashboard shows the metrics related to Idea boards and Ideas in the community.

CRM 52

CRM Social Media Video Trends 52

Lithium

SEPTEMBER 5, 2023

Khoros Fresh Features: Episode Two Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter and high-level product focuses for the next quarter. Marketing Announcement: Advanced Twitter Metrics Changes The API supporting Advanced Twitter Metrics is being deprecated.

Gamification 52

Gamification Metrics Social Media Tips 52

Education Services Group

MAY 12, 2022

This scenario collects NPS in moments where other CX metrics are the driving factors for the response—not a very telling reflection of advocacy. There will be a future rant specific to health score, but for now I recommend checking out this Customer Success Unlocked webinar from last month with David Sakamoto and Neal McCoy on the topic.).

NPS 52

NPS Metrics Net Promoter Score Effort Score 52

Lithium

JULY 5, 2023

However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions , clicks and video views as well as proper categorization of video and multi-photo content. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Trends Analytics Report 52

BirdEye

APRIL 28, 2023

Use platforms such as Twitter, Instagram, Facebook , and TikTok to create posts and bite-sized videos to educate and engage with followers. Virtual events and webinars Content also comes in the form of virtual events, podcasts, and webinars. Repurpose your webinars or podcasts as YouTube clips or Reels to expand your reach.

Insurance 98

Insurance Strategy Marketing Social Media 98

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Analytics Metrics Airlines 49

Oracle

OCTOBER 6, 2019

Hear what the CX leaders have to say in our video interviews and read their quotes below. We also look really closely within our webinars. Consistent metrics from the cloud. The KPI that we are really looking at is our Customer Effort Score — it’s really our one main metric. We look really closely at that.

Net Promoter Score 54

Net Promoter Score Self Service Measurement Video 54

SurveySensum

JANUARY 4, 2024

Let me tell you something straight, NPS is a very important metric when it comes to gauging customer loyalty and boosting retention. Action Taken Understanding that customers were eager for accessible and engaging resources, they alerted their marketing team to create webinars and videos for easy knowledge sharing with their customers.

Analytics 52

Analytics NPS Banking Analysis 52

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Available On Demand.

Roadmap 52

Roadmap Metrics Government Tips 52

GetFeedback

SEPTEMBER 24, 2019

Make sure to check out our free CX guides and exclusive educational video with Forrester waiting for you at the end of the article. . VoC educational video with Forrester. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here. Get the Guide. Get the Guide.

How To 150

How To ROI Policies Analysis 150

GetFeedback

JULY 19, 2019

But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. Your organization may select a metric to use that helps capture how customers are feeling about working with you. Structured feedback. Get the Guide.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Lithium

MAY 3, 2022

In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Mobile Handoff: IG Multi-videos, Stories, and Reels Users will now be able to create and schedule posts with multi-videos, stories, and Reels with Instagram via the mobile handoff workflow. Advanced CX Insights Webinars Watch now.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

GetFeedback

DECEMBER 2, 2019

If your CSAT metric is 60%, that means 40% of your customers are at risk of defection. Without tracking and understanding this important metric, it’s impossible to know if you are delivering the experience your customers are expecting from you. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

inmoment

OCTOBER 3, 2018

When it comes to metrics, the human race is a little obsessed. Those of us in customer experience (CX) take metrics even more seriously, and for good reason. CX metrics help us understand our company’s relative position, reinforce expectations and key behaviors in our teams, and quantify our level of impact and achievement.

Metrics 40

Metrics Case Study Social Media Groups 40

Feedbackly

OCTOBER 20, 2022

Now, the specialty of Feedbackly is it offers an additional metric exclusive to its users. You can use the survey at any stage of the customer journey and derive useful correlations by connecting it with other CX metrics. EVI® aims to measure and analyze customer emotions.

Feedback 75

Feedback Software Multi-Channel NPS 75

Lithium

SEPTEMBER 7, 2021

Published Posts Custom Metric A published posts metric that can be used as part of Marketing Analytics Custom Metric calculations. New Onboarding Videos for Community Moderators This is a great place to start learning about the features common to most communities. Webinars & Events. Khoros Care.

Social Media 52

Social Media Metrics Video ROI 52

Tricia Morris

FEBRUARY 12, 2016

Customer service knowledge comes in many forms from customer self-service knowledge to agent-facing knowledge, and many formats from video, to knowledge base articles and more. For those looking to start measuring the effectiveness of this important service foundation, here are six metrics to consider when it comes to knowledge: 1.

Metrics 40

Metrics Measurement Self Service Customer Service 40

ChurnZero

JANUARY 22, 2021

If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.”.

Sales 98

Sales Net Promoter Score Culture Chief Customer Officer 98

CSM Magazine

JUNE 20, 2023

Moreover, ROI is a metric used to calculate the financial gain or loss from an investment. This could include creating blog posts, videos, social media posts, and more. Did you know that 91% of marketers are already using video content in 2023? That’s how popular video content is – so don’t miss out on it!

ROI 52

ROI Customer Service Marketing Social Media 52

Lithium

JUNE 27, 2022

Unlike the more traditional social media channels, what is required to read TikTok's metrics goes far beyond Twitter or any Meta social channels. It worked for a time, up until, in 2013, Instagram and Snapchat added 15-second video options and paid post options for brands. Upon further investigation, over 100 people shared your video.

Analytics 52

Analytics Engagement Social Media Video 52

Totango

FEBRUARY 28, 2020

Analyzing customer success metrics. Analyzing Customer Success Metrics. Closely following your customer’s day-to-day growth with your product yields a range of metrics you can use to guide customer engagements. These actions are the way we personalize our service to meet the demands of our customers. Anticipating customer need

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

Lithium

APRIL 5, 2022

These videos make reference to a pdf workbook, you can download this from the resources section of this article. Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

Lithium

APRIL 4, 2023

Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Khoros Care Advanced Product Webinar: Leveraging Smart Views Thursday, April 27th 8am PST | 10am CT | 11am EST Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. What's the best solve?

Social Media 52

Social Media Metrics Brands Engagement 52

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Watch the full video replay below: . Q&A from the webinar.

Social Media 26

Social Media Tips Advertising Strategy 26

Gainsight

MARCH 12, 2024

For example, you can ask ChatGPT—or other tools—to create: A course outline A video script Questions for a quiz Creative course names or a description An email or social post to promote your courses to customers AI is your friend, not your replacement. Our boot camp series kicking off the year will help you do just that.

Course 52

Course Tips Measurement Exercises 52

COPC

JUNE 10, 2021

From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews virtually, vendor management organizations (VMO) are doing their best to navigate the business effects of COVID-19. WATCH THE WEBINAR ON DEMAND. During COPC Inc.’s John Billings , Sr.

Management 52

Management Insurance Government Policies 52

Gainsight

AUGUST 24, 2020

At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. Channels include emails, webinars, user groups, and support and documentation. Channels include emails, webinars, user groups, and support and documentation. The next step?

Multi-Channel 105

Multi-Channel Effort Score Guidelines Metrics 105

NobelBiz

FEBRUARY 27, 2024

Performance Metrics and KPIs: Monitoring call center performance is essential. Metrics include First Call Resolution , Customer Satisfaction Score , and Call Handling Time 1. First Call Resolution (FCR) : This metric measures the ability of agents to resolve customer queries or issues on the first call.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Know your goals 3.

Social Media 98

Social Media Brands Video Entertainment 98

Influitive

OCTOBER 30, 2015

In this video interview with Chandar Pattabhiram , Group VP of Product and Corporate Marketing at Marketo, you’ll find out how the next generation of CMOs can leverage marketing technology to move away from mass marketing techniques and get back to building 1:1 relationships—in a way that is measurable and scalable.

Customer relationships 79

Customer relationships Video Engagement Marketing 79

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth.

Customer Success 101

Customer Success Tips Self Service Customer Journeys 101

Lithium

MAY 4, 2021

We will invite winners to submit a short video describing their success that will be highlighted at the conference! Building and Integrating Custom Metrics [Video/Blog] : In this short tutorial, I’ll show you when it would be useful to build custom metrics, how to create them and how to integrate them into your dashboard.

Conference 52

Conference Analytics Social Media Roadmap 52

Totango

FEBRUARY 11, 2020

Several key adoption metrics will let you know if your customer is heading in the right direction to achieve maximum value from your product. That said, there is no one formula for measuring adoption, and different teams should track different metrics. Beware of vanity metrics like login rates, which don’t give insight into adoption.

Customer Success 118

Customer Success How To Metrics Customer Journeys 118

NICE inContact

APRIL 12, 2017

After successfully moving their operations to the cloud, with 8,000+ agents servicing 25,000+ global customers, they saw dramatic improvements to customer service metrics and connect time—even in the midst of rapid organizational growth and change–but they didn’t stop there.

Contact Center 120

Contact Center Innovation Video Analytics 120

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

SurveySensum

SEPTEMBER 5, 2023

But do you know what keeps them unique from other basic video conferencing platforms? Just like how they introduced features like Auto-accept far-end camera control, video quality improvements, security enhancements, and more. For example, if you want to know how happy your customers are, you use the NPS metric.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52