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September 2023 Atlas Highlights

Lithium

Khoros Fresh Features: Episode Two Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter and high-level product focuses for the next quarter. Marketing Announcement: Advanced Twitter Metrics Changes The API supporting Advanced Twitter Metrics is being deprecated.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Performance Metrics and KPIs: Monitoring call center performance is essential. Metrics include First Call Resolution , Customer Satisfaction Score , and Call Handling Time 1. First Call Resolution (FCR) : This metric measures the ability of agents to resolve customer queries or issues on the first call.

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Atlas Highlights - January 2021

Lithium

Modernizing Digital Care Forecasting & Staffing - This video-format blog covers some of the questions we often get from our customers and prospects about forecasting staff as a digital dare program. 4 Content Metrics and 4 Search Metrics, Community Analytics Best Practices You Don’t Want to Miss! _. Webinars & Events.

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15 Types of social media to help boost your brand

BirdEye

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Know your goals 3.

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[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about.

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What Is Product Education?

Gainsight

Not because TikTok videos are particularly educational, mind you. The content could be anything—demos, webinars, docs, videos, gifs—but the key to success is timing and placement. R enewal rate , NPS , and CLV are all important metrics. The product education strategy starts with activation metrics.

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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

But do you know what keeps them unique from other basic video conferencing platforms? Just like how they introduced features like Auto-accept far-end camera control, video quality improvements, security enhancements, and more. By gamification. For example, if you want to know how happy your customers are, you use the NPS metric.