CSM Magazine

SEPTEMBER 8, 2023

Check out our white paper entitled ‘ Taking CX Performance To The Next Level ‘ About Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.

Groups 52

Groups Leadership Multi-Channel CRM 52

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. Its advice to businesses is to focus on converting sporadic customers to loyal shoppers instead of acquiring new prospects.

Customer Journeys 64

Customer Journeys Loyalty Omni-Channel Consumers 64

Service Untitled

NOVEMBER 8, 2012

Once upon a time a patient would never think of questioning a physician’s rude bedside manner, never twitch the slightest dissatisfaction when made to wait hours in an uncomfortable waiting room with outdated magazines, or even speak out when having to deal with a rude staff. Fortunately that has all changed.

Customer Service 53

Customer Service Wait Times Hospitality Insurance 53

CSM Magazine

SEPTEMBER 11, 2019

Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Design for Mobile Workforce. ? What the future holds. The bright minds of service will discuss today’s challenges and share their learnings. Visit the event page to RSVP and find out more about the speakers: [link].

Innovation 45

Innovation Customer Satisfaction Consumers Communication 45

CSM Magazine

JUNE 2, 2021

The Loyalty People also has a community of over 1500 members working in the loyalty industry who tune in to regular emails, newsletters and white papers providing market-leading opinion and sector insight.

Loyalty 52

Loyalty Travel Fashion CRM 52

CSM Magazine

JANUARY 24, 2023

Alternatively, you can learn more about how the contact centre, AI & Automation and CRM landscape is starting to converge by downloading Sabio’s White paper here. In addition, we’ll be taking a look at this subject in more detail at our flagship digital transformation event, Disrupt.

Contact Center 52

Contact Center Chatbots Comparison Training 52

CSM Magazine

JUNE 7, 2023

Consider publishing informative blogs, articles, white papers, or guides, that will help you share your knowledge and best practices with others. Demonstrate Your Expertise Another great way to establish credibility and maintain a positive reputation can be to demonstrate your expertise in a variety of ways.

Tips 52

Tips Social Media Policies Case Study 52

CSM Magazine

MAY 26, 2021

Or producing white papers to share your insights or unique research on a particular subject that interests them. You can help your potential customer along this path by providing them with useful information at every step of the journey. Or having guides on how to use your product or service.

Customer Experience 52

Customer Experience Knowledge Base B2C User Experience 52

CSM Magazine

MARCH 10, 2020

Nikolaus Kimla is the CEO of Pipeliner CRM and the author of over 100 ebooks, articles and white papers addressing the subjects of sales management, CRM and business. A great quote along these lines, attributed to Albert Einstein, is, “Everything should be made as simple as possible, but not simpler.”

CRM 52

CRM Culture Company eBook 52

CSM Magazine

JANUARY 12, 2021

For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”. The beauty of testing is that failures provide valuable lessons learned that can be applied to ensure the success of the final roll-out programme. About the Author. Established in 2014, EBI.AI

Self Service 52

Self Service Average Handle Time Automotive Chatbots 52

CSM Magazine

NOVEMBER 14, 2019

Then, find out the answers and discover real-world examples of good and bad AI practice by downloading our latest white paper. Fast-track your way to a new generation of customer interactions by asking the right questions. About EBI.AI. Henry Jinman is Commercial Director of EBI.AI. Established by EBI in 2014, Warwick based EBI.AI

Return on Investment 49

Return on Investment Chatbots Technology Interaction 49

CSM Magazine

JUNE 4, 2020

To find out more, click here to download the 4T4 and Puzzel white paper entitled “Contact Centre Outsourcing – Top 8 Challenges” or visit www.4t4consult.co.uk. 4t4consult.co.uk. About the Author. Matthew Sims is Director at 4T4 Consult.

Omni-Channel 52

Omni-Channel Consulting B2C Customer Relationship Management 52

LiveChat

NOVEMBER 16, 2018

Forbes Magazine reports that businesses are losing $75 billion per year due to poor customer service. Content may be of many different types – blog posts, videos, white papers, case studies, and more. On the other hand, poor customer service can cost companies dear. is definitely the blog post. What do your blog posts do?

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

CSM Magazine

SEPTEMBER 28, 2015

The 2015 Expo will also feature the release of white papers and case studies from several event sponsors. The sessions and other content available to expo attendees will provide an opportunity for marketers and other industry thought leaders to share how they are tackling these universal challenges.”.

Engagement 40

Engagement Customer Experience Case Study Loyalty 40

CSM Magazine

MAY 20, 2020

You can give it away as an ebook, white paper, checklist, or cheat sheet, in exchange for a potential customer’s email address. This list is a base of prospects that you can engage with through lead-generating strategies. One good way to create this list is by taking advantage of a good lead magnet. This is also called a gated offer.

Strategy 52

Strategy Social Media ROI Sales 52

CSM Magazine

NOVEMBER 28, 2017

Find out more by reading our latest white paper entitled “The Next Step Up in Contact Centre Performance” – download your copy here. Managing the unexpected can give an organisation a huge advantage operationally, financially and competitively. About the Author.

Training 40

Training Report Resources Leadership 40

Uniphore

JANUARY 4, 2022

White Papers. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

SurveySparrow

MAY 22, 2020

5 Create white papers and guides. You can reach out to possible affiliates through Twitter, LinkedIn, Instagram, Trade conferences, publications, trade magazines, etc. It will tell your audience about the kind of knowledge you have about the industry. #6 6 Write case studies. This is great for everyone.

Strategy 52

Strategy Social Media eBook Conference 52

CSM Magazine

OCTOBER 16, 2020

Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) Teaching is one of the most consistent and powerful methods of keeping people close. Customer education programs are not new. They are critical to your success. to help your clients understand how your financial instruments work.

Customer Retention 52

Customer Retention Strategy Multi-Channel Self Service 52

CSM Magazine

FEBRUARY 14, 2017

A white paper entitled ‘How to Succeed in Delivering Proactive Customer Service’ is available to download from the Intelecom website. In summary, CRM provides the customer data, workflow and analytics that fine tunes contact centre engagement into relevant, effective and profitable dialogue. About the Author.

CRM 40

CRM Engagement Net Promoter Score Analytics 40

Bold360

NOVEMBER 30, 2016

The Complete Beginner’s Guide To Chatbots (Chatbots Magazine, Medium). Learn how a customer service bot can help you improve customer retention and cx- download our free white paper! Chatbots and Conversational Agents (Quora topic). 100 Best Theses in AI & NLP (Conversational Agents) (Robopsychology).

Chatbots 40

Chatbots Strategy Self Service ROI 40