Embrace Multi-Channel Messaging for High-Quality Customer Service
CSM Magazine
JULY 21, 2021
This channel has quickly become a crucial part of the customer service function for businesses already utilising this tool. A study by Chatbot Magazine highlights this trend with almost 70 percent of consumers preferring chatbots over traditional phone calls, due to their quick replies to simple questions. Chatting the right way.
Let's personalize your content