The Hidden Flaws in Toyota’s German Dealerships CX: What Happened to Accountability?
eglobalis
SEPTEMBER 28, 2024
When technical issues arise, many Toyota dealers take a proactive approach, often going above and beyond to ensure customer safety, satisfaction, and loyalty. Poor Understanding of Loyalty, CX, and Retention: Toyota dealers in my region (Bavaria) seem to have little understanding of how to build customer trust, loyalty, and confidence.
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