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[Experience Action Podcast] When Loyalty Programs Go Wrong

Experience Investigators by 360Connext

Ever found yourself excited about a loyalty program only to be let down by the redemption process? Jeannie Walters dissects the frustrations many face and shares insights on creating a seamless reward system that delivers on its promises. Don’t miss the next episode!

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The Psychology Behind Customer Retention and Loyalty

Experience Investigators by 360Connext

That’s why the most successful companies prioritize customer retention and loyalty alongside acquisition. Retention is a smart investment for your budget that can cement your customer loyalty and boost their lifetime value. But now comes the big question: What does it take for customer experience teams to build loyalty and retention?

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True Customer Loyalty Starts with The Basics: Which Of These Are You Missing?

InMoment XI

But what are executives really doing to encourage customer loyalty? Most businesses will point to their customer care training or customer relationship management (CRM) system and count on these tools to build loyalty. They might make an impact, but creating customer loyalty is something that must be the center of the company.

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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? loyalty programs on average. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. The data is clear—loyalty pays… but it is often harder to achieve than it looks.

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Make Your Customer Experience As Great As Your Products

Issues integrating systems, which creates increased labor to close the loop with at-risk clients. The result: they achieved a 24-point boost in customer loyalty in just 12 months. Inability to parse out high-value accounts and prioritize action accordingly. But Fastly made the switch to Concentrix.

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Enhancing Customer Experience through a Personalized Phone System

NobelBiz

Phone systems, a cornerstone of this communication realm, have been a steadfast method for facilitating interactions. By personalizing these phone systems, businesses can foster more meaningful relationships, understand customer needs better, and increase overall satisfaction.

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The Loyalty Question 2.0

ShepHyken

If you have been following my work, you may remember something I refer to as The Loyalty Question. Most people think customer loyalty is about a lifetime. As you ask yourself the loyalty question, think about the next time every time. So, The Loyalty Question 2.0 The post The Loyalty Question 2.0

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