How to Identify Weaknesses in Your Customer Journey Map
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JANUARY 12, 2020
In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”. And for good reason. That said, my purpose is not to sell you on why improving CX is important. That’s not as easy as it seems.
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