InMoment XI

SEPTEMBER 29, 2022

For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Whether it be transactional surveys , online reviews , or a market research report about your customers, the data you collect needs to not just be analyzed, it needs to serve as a road map of future business decisions.

Banking 493

Banking Retail Data Omni-Channel 493

InMoment XI

JULY 13, 2023

The panelists shared valuable insights on embracing changes and putting customers at the center of their business. What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty? What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty? How Prepared Do You Feel for Consumer Duty?

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

InMoment XI

FEBRUARY 23, 2024

Every business should know the ins and outs of how their marketing, advertising, and sales team measure up. Market segmentation is a research strategy that separates different consumers in order to study their preferences, needs, and perspectives in order to optimize business practices, products, and experiences.

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Similarly, AI-powered chatbots mean businesses can offer 24/7 support. When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty?

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Experience Investigators by 360Connext

FEBRUARY 20, 2024

And while any customer feedback program can add value to a customer experience strategy, the best ones create a swift cycle of turning listening into insights and action. And we’ve only begun to scrape the surface of what it can offer. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

Experience Investigators by 360Connext

JANUARY 23, 2024

Over-Reliance on Chatbots While AI and chatbots are absolutely critical to your overall customer experience strategy, over-relying on them at the cost of human interaction can be detrimental. Yet this has to be part of a bigger, more comprehensive understanding of your customer’s journey. Former CX “Trends” to Leave Behind 1.

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

ShepHyken

APRIL 22, 2024

4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. Meeting customer needs in the most convenient way not only drives great customer experience (CX) but also promotes long-term loyalty and business growth.

Customer Service 80

Customer Service Self Service Tips Contact Center 80

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Strategy 52

Strategy Social Media Advertising Analytics 52

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. With a complete picture of your customers and their previous history, agents can deliver the personalized experience that customers expect.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

Comm100

SEPTEMBER 29, 2021

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve covered: Why You Can’t Afford to Ignore It , introducing the many benefits of digital transformation in customer service, including reduced costs, improved CSAT scores, improved efficiency, and much more.

Customer Service 194

Customer Service Culture Effort Score Chatbots 194

BirdEye

NOVEMBER 21, 2023

The right cut is crucial because it maximizes the gem’s ability to reflect and refract light and enhances its brilliance. It’s about finding the right angle, displaying your shop in the perfect light, and positioning your business as a dazzling spectacle. Watch a demo now.

Marketing 111

Marketing Social Media Advertising Brands 111

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. In the context of digital transformation, Design Thinking plays a pivotal role.

Customer Centricity 98

Customer Centricity Competitive Advantage Innovation Customer Journeys 98

BirdEye

NOVEMBER 30, 2023

But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. In this article, we’re sharing a step-by-step guide to successfully marketing your firm. However, it can be challenging to target your messaging and track results.

Marketing 111

Marketing Social Media How To Advertising 111

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. This immediate feedback is gold for any business looking to make your experience even better. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Bill Quiseng

DECEMBER 13, 2021

This week guest blogger Karen Hertzberg offers three QUI strategies to improve your service to keep customers coming back. That’s why a high customer retention rate is an important goal for many businesses. This, in turn, makes them more likely to stick with your company the next time they need your products or services.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. It’s the primary sales channel that will determine how these businesses are categorized.

Retail 78

Retail Engagement Strategy Customer Experience 78

Totango

JANUARY 2, 2024

More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters. In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

BirdEye

OCTOBER 25, 2023

Visibility is the cornerstone of business growth and success. The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Online listings play a crucial role in every business’s digital strategy. For mobile users, convenience is important.

Tools 105

Tools Strategy Marketing Trends 105

ShepHyken

MARCH 12, 2021

This week we feature an article from Rohan Malkotia , Digital Marketing Executive at Servetel. He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well.

Strategy 147

Strategy Self Service Customer Journeys B2B 147

Think Customers

DECEMBER 16, 2022

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to elevating customer and employee experience. We polled business leaders on TTEC’s LinkedIn page, asking “What will be the biggest CX focus in 2023?”

Employee Experience 96

Employee Experience Engagement Brands Employee Engagement 96

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

AUGUST 21, 2023

Social media is an important part of every business’ content strategy. But just including social media in the strategy may not be enough. Businesses must understand the value it can bring in boosting brand awareness, domain authority, and revenue for your business, especially with social media SEO.

Social Media 98

Social Media How To Multi-Channel Tips 98

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Stores were doing business the same way for a long time. Here’s what Bjorn had to say: Hello, Ryan and Colin, and thanks for a great show.

Retail 161

Retail Online Experience Interaction Case Study 161

BirdEye

NOVEMBER 7, 2023

Using this ‘language’ in your communication can change how you connect with customers in today’s fast-moving world. Common text abbreviations and their meanings Why do text abbreviations matter to businesses? How do text abbreviations help in business expansion? Table of contents What are text abbreviations?

How To 116

How To Social Media Communication ROI 116

BirdEye

MARCH 27, 2024

Maintaining an active digital strategy requires businesses to create and publish content across seven to eight different channels, ranging from emails to various social media platforms. Each of these channels not only demands its own focused attention but also a strategy that resonates uniquely with its audience.

Strategy 59

Strategy Social Media Trends Infographics 59

BirdEye

JANUARY 12, 2024

Knowing your customers on a personal level isn’t just a perk of running a local business; it’s your superpower. Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Advertising Trends 109

ECXO

MAY 15, 2023

While MadTech business cases rely on targeted, contextual personalization from marketing technologies, they also need the massive pools of data found within advertising technologies. More MadTech business cases that are higher in scale and complexity. Here are three tips to make that strategy a success. What is MadTech?

Tips 133

Tips Net Promoter Score Advertising Customer Journeys 133

ShepHyken

APRIL 28, 2024

5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. To create an actionable plan, you need the right information and a wide-angle look at the industry.

62

62

BirdEye

NOVEMBER 16, 2023

Getting more clients for your real estate business is integral to real estate reputation management. It’s easy to feel overwhelmed with many strategies, tactics, and techniques while increasing your realtor ratings. We’ve curated 29 actionable real estate lead-generation strategies and ideas.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Kustomer

OCTOBER 27, 2020

You’ve no doubt heard of digital transformation before. Maybe the term has been batted around the boardroom, maybe you already have a strategy in place, or maybe you’ve skipped over it, deciding it wasn’t necessary for your business. Digital transformation is more important now than ever before. How to Avoid it….

How To 141

How To Contact Center Call Center Solutions Healthcare 141

BirdEye

OCTOBER 19, 2023

The restaurant industry is more competitive than ever in today’s digital-first world. Restaurants need to leverage digital marketing strategies to stand out. Looking for a quick answer what are 11 strategies to do digital marketing for restaurants? Grow your customer base with email marketing 5.

Marketing 64

Marketing Strategy Social Media Multi-Channel 64

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand. Yet only 25% of internet users ever go to the second page of Google. How do you do SEO reputation management?

Strategy 110

Strategy Management Brands Video 110

BirdEye

SEPTEMBER 14, 2023

You might be nervous about adopting artificial intelligence (AI) within your business model. Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. AI for small businesses enhances customer experiences, reduces operational costs, and increases production.

Tools 111

Tools Strategy Chatbots Analysis 111

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. And the wrong post at the wrong time can torpedo your brand’s reputation faster than you can say “delete!” Posting without guardrails in place is risky business.

Social Media 109

Social Media Multi-Channel Software Feedback 109

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

System 103

System Communication Contact Center Self Service 103

SurveySensum

FEBRUARY 13, 2024

Ever wondered how your Internet startup can stand out in the crowd? That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Yep, that’s the trick to make your startup stand out and leave a lasting impression. That’s a game-changer right there!

User Experience 52

User Experience Strategy Feedback Social Media 52