Think Customers

APRIL 12, 2022

Intelligent automation and robotic process automation (RPA) help free associates from simple, time-consuming tasks to focus on meaningful, high-tier, and often stressful customer requests. So, what’s the difference between intelligent automation versus RPA? What is intelligent automation? What is RPA?

Self Service 52

Self Service Contact Center Customer Satisfaction Tools 52

Gainsight

JULY 6, 2021

Now we can take this to the next level and figure out how to automate some standard CS processes, giving your CSMs the bandwidth to be true strategic advisors to your customer base. However, every move of automation comes with a warning. Next, consider an organized and automated sentiment and health signals system.

Handbook 73

Handbook Customer Success Customer Base Technology 73

Kustomer

MAY 14, 2020

Here at Kustomer, we believe artificial intelligence plays an essential role in helping companies scale customer service and efficiently deliver exceptional results. to deliver even deeper intelligent self-service and agent assistance to our customers. And we aren’t alone.

Self Service 111

Self Service Chatbots Knowledge Base Policies 111

PK

MAY 21, 2020

Close to 80% of RPA/Intelligent Automation projects fail to achieve the desired ROI. The post Webinar: Intelligent automation health check appeared first on PK. That’s a significant amount of wasted time, resources and investment, in large part due to a failure […].

ROI 52

ROI Resources 52

Bizagi

JANUARY 23, 2020

What are your plans for Intelligent Process Automation in 2020? Now, IPA is set to gain notoriety, with Deloitte hailing 2020 as “the breakout year for intelligent automation.”. You’ve probably already started an automation project in your business, so now is the time to take it to the next level.

Net Promoter Score 72

Net Promoter Score Banking Apparel Customer Centricity 72

Bizagi

AUGUST 8, 2019

Intelligent Process Automation is the new way to innovate. To deliver the disruption that so many organizations need, they require a platform that acts as an intelligent information conveyor belt that works in conjunction with legacy systems and can be easily reconfigured. Take your automation to the next level.

Infographics 66

Infographics System Innovation Technology 66

InMoment XI

JANUARY 16, 2024

Artificial Intelligence (AI) is being used by more and more businesses every day. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. What is Contact Center AI? How Does Contact Center AI Work? The simple answer is no.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

Kustomer

MAY 6, 2020

Now more than ever, artificial intelligence (AI) is becoming a fundamental cornerstone of business operations and is changing the way that companies across the globe work. In fact, the International Data Corporation (IDC) Worldwide Semiannual Artificial Intelligence Systems Spending Guide forecasted spending on AI to reach $79.2

Customer Service 52

Customer Service Chatbots Policies Resources 52

InMoment XI

APRIL 24, 2024

AI and Automation : The integration of contact center AI is revolutionizing contact center operations, enabling predictive analytics, intelligent routing, and virtual assistants to enhance efficiency and personalize patient interactions. Look for software that offers robust reporting tools and customizable dashboards.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

Bizagi

AUGUST 1, 2019

Intelligent Process Automation (IPA) platforms are playing a large part in this transformation. To read Neil’s latest report on the topic, download IDC’s Technology Spotlight: ‘Intelligent Process Automation Unlocking True Digital Transformation’. 1 – What exactly is Intelligent Process Automation?

Technology 64

Technology Innovation Groups Software 64

Uniphore

MARCH 2, 2020

The push/pull between technology and human emotional intelligence. We see this every day. The IT department may run the systems, but it’s the CEO who’s responsible to stakeholders -- all stakeholders. We must remember technology is a tool that should improve, enhance, reduce something related to people. Read More.

System 130

System Technology Tools 130

Bizagi

JUNE 3, 2019

provides Automation Anywhere RPA integration, Advanced Offline Forms and Dynamic Rules Tracer. The Bizagi intelligent process automation platform makes it easy to orchestrate people, applications, devices, information and robots on a global scale. Automation Anywhere has joined the RPA hub. – Bizagi 11.2.2

Innovation 73

Innovation Connections Groups Management 73

Bizagi

JUNE 28, 2019

Intelligent automation initiatives are helping to create smart factories and introducing intelligence to manufacturer’s production lines and supply chains. Starting with several small automation projects in parallel, the employees can act as advocates and demonstrate their results to others in the business.

Apparel 60

Apparel Government Sports System 60

Think Customers

FEBRUARY 10, 2020

Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) are emerging software that contact center leaders are deploying to tackle the mundane tasks that burden associates. RPA (Robotic Process Automation). RDA (Robotic Desktop Automation). What does automation have in store for you?

Contact Center 52

Contact Center Technology Software Retail 52

UJET

JULY 15, 2019

His section discussed the need to intelligent automation and how customer support must look at mobile as a primary channel. Watch the video and learn about: Automation to replace repetitive tasks. What is intelligent automation. According to Accenture , Millennials will account for 30 percent of total U.S.

Call Center 56

Call Center Retail Video Sales 56

TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. home builders, and 5 of the top 10 global smart home automation companies. and Madrid. For more information, visit www.techsee.me

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206

Bizagi

AUGUST 1, 2019

Intelligent Process Automation (IPA) platforms are playing a large part in this transformation. To read Neil’s latest report on the topic, download IDC’s Technology Spotlight: ‘Intelligent Process Automation Unlocking True Digital Transformation’. 1 – What exactly is Intelligent Process Automation?

Report 48

Report Technology Innovation Groups 48

UJET

JULY 16, 2019

His section discussed the need to intelligent automation and how customer support must look at mobile as a primary channel. UJET’s Connor Sutton, Team Lead of Customer Success, participated in Destination CRM’s Digital Transformation: From Call Centers to Customer Engagement Centers webinar.

Call Center 56

Call Center Customer Engagement Customer Success Customers 56

SAP Customer Experience

OCTOBER 1, 2021

At SAP, our mission is to build intelligent enterprises by infusing our AI technologies into applications and business scenarios across all lines of business (HR, procurement, or finance), at scale. In this blog post, let’s focus on two concrete AI applications in the customer service area. Use Case #1 –.

Customer Service 88

Customer Service Technology Customers Chatbots 88

Comm100

DECEMBER 12, 2023

We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence. Emotional intelligence “In a 2022 study of more than 9,000 U.S. However, the art lies in balancing this automation with the emotional intelligence of human agents.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

Examples 177

Examples Customer Service Chatbots Knowledge Base 177

Uniphore

OCTOBER 18, 2019

You might be asking yourself, "Why is employee engagement such a hot topic this year?" Given the sheer volume of time and money spent on all things digital self-service over this past decade, one would think call centers would be left with nothing to do. Quite the contrary.

Self Service 100

Self Service Contact Center Omni-Channel Customer Experience 100

Horizon CX

FEBRUARY 7, 2024

Balancing High-Tech Solutions with Human Touch: Ensuring Customer Experience Remains Personal Introduction In today’s fast-paced digital age, the allure of high-tech solutions and artificial intelligence can be irresistible for businesses seeking efficiency and cost-effectiveness. However, AI has its limitations.

Self Service 130

Self Service Loyalty Customer Service Representative Strategy 130

inmoment

OCTOBER 17, 2019

As a result, the demand for intelligent, user-friendly customer experience (CX) has only increased, with no signs of it slowing down. InMoment puts the intelligence in intelligent automation. 5 Key Drivers in Experience Intelligence Automation. #1: 5 Key Drivers in Experience Intelligence Automation. #1:

eBook 40

eBook Metrics Analysis Feedback 40

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Comm100

APRIL 10, 2024

Furthermore, this level of automation helps employees better serve clients and addresses the key challenges that can impact customer satisfaction. The many uses of AI in customer service At the mention of the abbreviation ‘AI’ many of us immediately think of automation and a lessened workload, especially in relation to customer service.

Customer Service 212

Customer Service Chatbots Analytics Customers 212

Uniphore

JANUARY 21, 2022

With conversational artificial intelligence (AI) and automation. Conversational AI and automation can solve many self-service woes. AI-powered intelligent virtual agents (IVRs) make it easier for members to update their policies, schedule routine healthcare and ensure appointments are made. Download the Article.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

C3Centricity

DECEMBER 5, 2023

Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. Initially, AI was used to automate monotonous tasks and to provide quick and efficient responses to customer inquiries. Embracing Emotional Intelligence (EI) is crucial for AI.

Interaction 226

Interaction Guidelines Chatbots System 226

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. Continuous Improvement Ultimately, conversation intelligence provides far greater visibility.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

AWS Machine Learning

MARCH 4, 2024

with higher levels of intelligence. It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation. And it strikes the ideal balance between intelligence and speed – qualities especially critical for enterprise use cases. And Sonnet is first available on Amazon Bedrock today.

Innovation 136

Innovation Travel Financial Exercises 136

Interactions

APRIL 26, 2024

We’ve all experienced chatbots that mostly regurgitate self-service links and automated call systems that rely on clunky menus or that don’t understand conversational language. It turns out that the key to infusing every interaction with excellent experiences is a blend of automation and the irreplaceable human touch.

Interaction 62

Interaction Strategy Self Service Technology 62

Uniphore

JULY 10, 2021

Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros. Register Now. Contact Us.

Call Center 223

Call Center Contact Center How To Case Study 223

Verint

DECEMBER 6, 2017

In my last blog post on automation, I discussed how implementation of customer engagement automation and artificial intelligence (AI) solutions within customer engagement operations can be game-changing for the enterprise. Ethical Considerations for Automation and Artificial Intelligence.

Industry 34

Industry Fashion Competitive Advantage Healthcare 34

Uniphore

DECEMBER 13, 2021

To deliver both, retailers are increasingly turning to conversational AI and automation. In fact, customers routinely rank high-quality customer service and timely issue resolution among the most important online shopping considerations. Stronger sales conversions, with optimized upselling and cross-selling opportunities.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262