InMoment XI
DECEMBER 1, 2021
But it’s crucial to define each individually before we parse out how a CX mindset can inform what incentives your business should provide customers. There is clearly some overlap between both programs, so how can brands utilize one to inform the other? And the goal of that process is to drive a deeper sense of loyalty.
InMoment XI
APRIL 9, 2024
However, there may be instances where your business must learn how to delete a Facebook Page in order to protect your brand reputation. Legal issues: Legal complications or disputes may suddenly arise and you have to learn how to delete a Business Page on Facebook as a precautionary measure. Select Approve or Decline.
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Comm100
APRIL 2, 2024
Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters. Now let’s explore how to improve CSAT score with a 6-step strategy. CSAT measures customer satisfaction with a product, service, or a specific interaction.
InMoment XI
FEBRUARY 28, 2024
However, not all of your customers are aware of how to review businesses on Google; asking them to do so without providing a Google reviews link may lead to them abandoning the process. How to Create a Google Review Link There are various ways to create and share your Google reviews link. Just log into Google Business Profile Manager.
Advertiser: ZoomInfo
It involves finding a data management provider that can append contacts with correct information — in real-time. Not just that, but also ongoing data hygiene efforts to keep the incoming (and existing) information fresh.
InMoment XI
FEBRUARY 12, 2024
Learning how to respond to Google reviews should be part of every company’s brand reputation management strategy. The Importance of Responding to Google Reviews Learning how to respond to Google reviews is important for several reasons. First and foremost, it directly impacts a company’s online reputation and customer relationships.
InMoment XI
DECEMBER 19, 2022
Missing Information: Respondents don’t have the opportunity to leave feedback in their own words on what went well and what could be improved. And who wouldn’t want access to that information?! You will be receiving irrelevant, outdated information and the customer will also be frustrated and put off from leaving feedback.
Advertiser: ZoomInfo
Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. How data impacts your organization as a whole. The best ways to learn how to achieve clean, consistent data. The digital age has brought about increased investment in data quality solutions.
Speaker: Christian Jakenfelds, CSM at Planhat
Often, the information that marketing and sales need is just lying on the floor of the CSM’s (virtual) office, and its value might be overlooked. How to best get these from your customers – where are they lying around? How best to mobilize these inputs within the organization to drive business.
Advertiser: ZoomInfo
As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. How to assess the current health of your database while working with a B2B contact data provider. What’s involved in their maturity process?
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Get the information you need to ensure your evaluation experience is efficient and yields the data you need to make your purchasing decision. How to test AI ASR solutions. How to improve model accuracy with training data.
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences. By the end of this webinar, you will know: How to reduce friction in your customer interactions.
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Does your call center software lack key information, even if calls are recorded? In this eBook, TASKE shows how you can: Resolve customer complaints faster. Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction! Identify hidden trends to improve operations.
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
In this exclusive webinar with Dr. Karl Kapp, you'll learn how to make intelligent, informed decisions for your organization's future by looking to the convergence of technology, learning, and business needs. Between new technologies and unpredictable events worldwide, it can be difficult to know what challenges we should be ready for.
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