Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Comm100

APRIL 2, 2024

Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters. Now let’s explore how to improve CSAT score with a 6-step strategy. CSAT measures customer satisfaction with a product, service, or a specific interaction.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

InMoment XI

OCTOBER 4, 2023

Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. But, we are confident in saying that the strategies we are developing that view the customer experience as the sum of integrated feedback, insights, and actions are going to distinguish us from our competitors in a significant way.

Customer Experience 558

Customer Experience Net Promoter Score How To Effort Score 558

InMoment XI

FEBRUARY 12, 2024

Learning how to respond to Google reviews should be part of every company’s brand reputation management strategy. The Importance of Responding to Google Reviews Learning how to respond to Google reviews is important for several reasons. First and foremost, it directly impacts a company’s online reputation and customer relationships.

How To 260

How To Policies Feedback Guidelines 260

InMoment XI

SEPTEMBER 7, 2022

Have you ever needed to get information from your customers, but weren’t sure what the best way to get it was? Allows you to turn feedback into actionable insights. Product and Industry Survey Templates: After releasing a new product, a Product Survey Template is a great way to understand how your customers feel about it!

Survey 260

Survey Feedback How To Measurement 260

InMoment XI

APRIL 9, 2024

However, there may be instances where your business must learn how to delete a Facebook Page in order to protect your brand reputation. Negative reviews and feedback: Your Facebook Page has received overwhelmingly negative feedback or reviews. Here are some considerations to help you make an informed decision: Brand reputation.

Brands 260

Brands How To Social Media Feedback 260

InMoment XI

JULY 18, 2022

Every team should be able to explain how their role connects to the customer and to the customer feedback, from the front line to operations. We are going to walk through how different departments can benefit from customer feedback and some examples of how it can be used. 2: Leveraging Customer Feedback in H.R. .

Feedback 492

Feedback Culture eBook Training 492

InMoment XI

FEBRUARY 28, 2024

Proactively asking for feedback in the form of Google reviews is a great way to strengthen customer relationships, connecting your brand to the voices that matter the most. How to Create a Google Review Link There are various ways to create and share your Google reviews link. Just log into Google Business Profile Manager.

How To 260

How To Guidelines Social Media Feedback 260

InMoment XI

DECEMBER 6, 2021

And when I look back on all that, I couldn’t be more grateful for customer feedback management platforms (also known as CFM platforms). Boy, how times have changed! However, there are two areas the technology hasn’t mastered (yet): How to service itself How to tell a story with feedback.

Feedback 493

Feedback Management Self Service Conference 493

InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. Reviews are also an important source of valuable feedback about your products, services, and overall customer experience.

Examples 260

Examples Brands Strategy How To 260

InMoment XI

OCTOBER 5, 2023

Using automation within online chats, online reviews , or survey feedback, for example, allows your brand to direct customers to solutions for smaller problems. This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights.

Contact Center 486

Contact Center Self Service How To Call Center 486

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. How do you collect VoC data? How to make customer-centric decisions based on VoC Creating a full overview of the Voice of Customer What is the Voice of the Customer (VoC)? But listening isn’t always that easy.

Analysis 423

Analysis Data How To Customer Centricity 423

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. The Custometrs’ Need for Continuous Improvement The only constant in business today is change!

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

InMoment XI

DECEMBER 15, 2022

In order to be successful, it is important to have a CX vendor that enables you to do more than take a traditional approach to feedback. Once you have these insights, you are able to empower teams across your business to make informed business decisions and implement customer-pleasing digital experience trends.

Trends 529

Trends How To Social Media Survey 529

InMoment XI

AUGUST 31, 2022

Banks can and should engage with customers via CX surveys and other feedback methods to see what customers love about the experience and what might need a little tweaking. Hot alerts, contextual survey deployments, and being able to analyze unstructured survey feedback can help take your bank straight to the top. The Next Step.

Banking 493

Banking Survey How To eBook 493

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. In This Article: What’s the importance of a customer feedback strategy?

Feedback 208

Feedback Strategy Survey Customers 208

Lumoa

FEBRUARY 28, 2023

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Your customers are a wealth of information on how you can improve your marketing, sales, and customer experience. All you have to do is ask (and listen!). It helps you prioritize.

Feedback 208

Feedback Strategy Net Promoter Score Effort Score 208

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. Additionally, the voice of the customer encompasses both positive and negative feedback on a variety of topics.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? It’s how you listen in to hear what they’re thinking. 

Feedback 236

Feedback Marketing Social Media Effort Score 236

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Analysis 208

Analysis Feedback Customer Experience Customers 208

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

How To 208

How To Analysis Feedback Innovation 208

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

JUNE 30, 2022

If you want people in your organisation to appreciate the value of customer experience, you need to learn how to sell customer experience (CX) to those who are not dealing with it day in and day out. You might get feedback from your team around their perception of not being taken seriously across your organisation.

Customer Experience 277

Customer Experience How To Metrics Feedback 277

Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback. How to Collect Customer Feedback.

Feedback 193

Feedback How To Roadmap Survey 193

Zonka Feedback

SEPTEMBER 28, 2023

Creating a survey is a powerful and effective approach for collecting data and opinions from your audience, whether you're seeking customer feedback, conducting research, or making important decisions. With survey software like Zonka Feedback, creating a survey is a breeze.

Feedback 59

Feedback Survey How To Software 59

delighted

APRIL 1, 2024

Even negative feedback can alert you to what needs to change in order to make your events more successful. Keep reading to learn how to effectively capture the attendee experience with post-event surveys. A post-event survey is a questionnaire intended to collect valuable feedback from attendees following an event.

Survey 100

Survey Feedback Conference Net Promoter Score 100

Thematic

MARCH 30, 2023

Gathering customer feedback is essential for any business that wants clear insights into customer interests and needs. With the right feedback form, you can collect valuable insights from your customers to help you identify areas of improvement. Getting feedback may seem simple. What is customer feedback?

Feedback 62

Feedback Examples How To Social Media 62

Retently

MAY 25, 2022

While many people think of Net Promoter Score® surveys as revolving around a simple 0 to 10 rating scale, the reality is that there are two sides to NPS® — the quantitative (the rating) and the qualitative side (the feedback). Your Customers Feel Nervous About Providing Honest Feedback. Sounds familiar? The reason?

NPS 141

NPS Net Promoter Score Feedback How To 141

AWS Machine Learning

APRIL 24, 2024

The team navigates a large volume of documents and locates the right information to make sure the warehouse design meets the highest standards. The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. During the pilot, users provided 118 feedback responses.

Feedback 106

Feedback Effort Score Training Policies 106

ClientSuccess

JULY 20, 2022

As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. but until you know for sure exactly what a customer is thinking, how they are feeling, and what ideas they can bring to the table, you can never be truly comfortable.

Feedback 89

Feedback How To eBook Tips 89

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful?

Feedback 149

Feedback Effort Score Social Media Customer Satisfaction 149

NICE inContact

MAY 5, 2017

Anyone can design a customer feedback survey. If you believe any of what you just read and you have any type of customer feedback survey in place now, you are likely hurting your company’s reputation. Successful Customer Feedback Surveys do two great things for your company: They enhance your customers’ impression of your company.

Feedback 160

Feedback Survey How To Customers 160

InteractionMetrics

DECEMBER 8, 2023

Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? Success Tip #1: Look at your requests for feedback (your emails, SMS messages, etc.)

Tips 52

Tips Feedback How To Analysis 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 101

Feedback How To Net Promoter Score NPS 101

BirdEye

SEPTEMBER 11, 2023

But the most valuable source is first-party customer feedback, directly from customers. However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations. Table of contents What is AI-driven customer feedback management?

Feedback 58

Feedback Management Social Media How To 58

Experience Investigators by 360Connext

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees!

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Zonka Feedback

MAY 19, 2022

Surveys are a great way to collect Customer Feedback and know what your customers feel about their experience with your products, services, and organization.

Feedback 98

Feedback Survey Report How To 98