Experience Investigators by 360Connext

DECEMBER 1, 2020

The C-Suite had heard her desire to understand customers better, but they couldn’t see WHY that exercise would benefit the company, exactly. Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Customer feedback dashboards. They love us.

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

Kerry Bodine

APRIL 17, 2018

So we arranged for an SVP to open the day with a product roadmap session that enabled attendees to get all of their product questions and suggestions off their chests. That way, we could focus the rest of the workshop on the parts of the experience that we could affect.

How To 120

How To Roadmap Exercises Tips 120

Maru Group

APRIL 17, 2023

Are you bluntly capturing affinity or brand love as a metric in your tracker with no idea how to use it to your business advantage? This whitespace exercise allows you to see what emotional levers are aligned or similar and which need to be adjusted to attract more consumers to your brand or product.

Measurement 74

Measurement Exercises Roadmap Consumers 74

CSM Magazine

JULY 14, 2021

How to set personal development goals for work? However, how often do you only think about your next statement while listening to another person talk? Do you know how to kill an argument before it grows to a conflict? Yet, it’s about much more than exercising. How to set personal development goals for work?

How To 52

How To Roadmap Exercises Communication 52

Happy or Not

MARCH 28, 2022

Part two: Whe n , whe re and how to measure peak-end experiences. We also shared a few examples of how companies create positive peak and end experiences. In this second part, we’ll discuss when, where, how and what to measure, so that you get meaningful insights to improve customer satisfaction. .

Measurement 69

Measurement Customer Experience Customer Journeys How To 69

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales 52

Sales Customer Success Tourism Roadmap 52

Thematic

NOVEMBER 22, 2021

You know you should go deeper, but who has the time-- or extra staff-- to even begin such a time consuming manual review exercise? What you need to do is a review analysis. What is review analysis? Review analysis is the process of transforming unstructured review data to structured data that can be used to guide decision-making.

Analysis 71

Analysis How To Analytics Feedback 71

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

You just mix in some leadership and toss in a splash of data, then top it with some team-building exercises. Related: Why a CX Mission Matters — And How to Create One. Leaders must communicate around the mission and how to live it in an ongoing way. How Does Your Organization Score? Communication. What’s not?

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

Thematic

DECEMBER 28, 2022

If your product is an exercise tracking app, and you have a high volume of responses for the base theme 'GPS' with negative sentiment, you'll want to investigate further to find out what common issues users are experiencing with GPS. What you need to know is how to move your numbers in a positive direction!

Analytics 71

Analytics Software Feedback Management 71

Service Untitled

JULY 16, 2012

I just finished reading Roadmap to Revenue : How To Sell The Way Your Customers Want To Buy ( Amazon.com link ). The book was written by Kristin Zhivago, a Revenue Coach and worldwide speaker who helps CEOs and entrepreneurs understand what customers really want and how they want to buy. Pros: Well-written and logically planned.

Roadmap 46

Roadmap Customer Centricity Social Media Knowledge Base 46

delighted

APRIL 7, 2020

In our previous post on improving the customer experience , we went over how streamlining support and onboarding processes can help you retain customers during difficult times. In this post, we’ll focus on how to adjust your customer experience program to be appropriate for the current situation. John, President of Patch.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

West Monroe

AUGUST 11, 2022

How to build cyber resiliency in six steps. To better prevent attacks and mitigate the risks that arise when incidents inevitably occur, manufacturers must be able to identify potential threats and create a strategic roadmap that articulates key priorities and action items for the organization. Governance.

Exercises 52

Exercises Roadmap Leadership Technology 52

Wootric CX Blog

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Here’s how it works. Product Roadmaps Should be Flexible.

Roadmap 128

Roadmap Guidelines Net Promoter Score Exercises 128

CX Journey

MAY 17, 2017

If they are, do they recall the objectives, the overall roadmap, the reason for the approach, etc.? Don't ignore the learnings and outputs of this exercise. How do you know when it's time to redesign or to update your customer listening efforts? Are the people who originally designed the surveys still with the company?

Survey 159

Survey Feedback Social Media Roadmap 159

delighted

APRIL 7, 2020

In our previous post on improving the customer experience , we went over how streamlining support and onboarding processes can help you retain customers during difficult times. In this post, we’ll focus on how to adjust your customer experience program to be appropriate for the current situation. John, President of Patch.

Customer Retention 43

Customer Retention Customer Experience How To Guidelines 43

SuiteCX

DECEMBER 5, 2016

At SuiteCX we believe in ongoing and continuous learning to better ourselves and our partners as we strive together and exercise our cognitive muscles. This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. Improve your margins.

Course 100

Course Roadmap Exercises System 100

SuiteCX

DECEMBER 5, 2016

At SuiteCX we believe in ongoing and continuous learning to better ourselves and our partners as we strive together and exercise our cognitive muscles. This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. Improve your margins.

Course 100

Course Roadmap Exercises System 100

West Monroe

AUGUST 11, 2022

How to build cyber resiliency in six steps. To better prevent attacks and mitigate the risks that arise when incidents inevitably occur, manufacturers must be able to identify potential threats and create a strategic roadmap that articulates key priorities and action items for the organization. Governance.

Exercises 40

Exercises Roadmap Leadership Technology 40

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Learning how to collaboratively build and deliver a compelling digital business case/roadmap with Avaya’s Customer IT and Business leaders. In the webinar.

Roadmap 41

Roadmap Exercises Strategy Customer Engagement 41

Customer Bliss

AUGUST 3, 2018

Understand How to Develop Customer Loyalty. Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition. Focus more on your own people and teams.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

ChurnZero

FEBRUARY 26, 2021

At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Company Management Roadmap 59

Retently

JANUARY 19, 2023

How to achieve Product-Market Fit While finding product-market f it isn’t easy, there are some actionable steps businesses should take at the early stages. How to achieve Product-Market Fit? Dan Olsen, the author of The Lean Product Playbook, developed these as a guide to achieving product-market fit.

Measurement 158

Measurement Survey Marketing Effort Score 158

Kustomer

MAY 12, 2022

In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Senior Director of Travel Partners Group at Expedia Group Shannon Martin to learn about building a 90-day roadmap to successful customer service. Martin reveals the secrets to structuring a successful CX team with a 90-day roadmap. Slow Down for Success.

Roadmap 97

Roadmap Groups Travel Consulting 97

Customer Bliss

MAY 5, 2015

Teach the organization how to work together across the silos to solve and improving one (or two) customer experiences end-to-end. Inhibitor 6: Not Having Clear Communication to the Organization that Walks People Constantly through the Roadmap, and Actions, and Behaviors to Model .

Customer Experience 100

Customer Experience Effort Score Net Promoter Score Roadmap 100

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. How to bridge from a language of whiteness to racial healing love languages. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. Connect with, and learn more about, Esther on her platforms: . ” Esther A.

Roadmap 98

Roadmap Culture Policies Connections 98

Wootric CX Blog

SEPTEMBER 2, 2020

This means, regardless of their role in your organization, every employee should be thinking about the customer experience and how they can improve this experience as part of their daily duties. Here’s how to make this happen in your company or department. Make “Customer-Focus” a Pre-Hire Priority. You can do this in several ways.

Net Promoter Score 59

Net Promoter Score Customer Centricity Effort Score Roadmap 59

Retently

MAY 10, 2018

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Net Promoter Score® can play a crucial role in your product roadmap improvement.

Roadmap 64

Roadmap Net Promoter Score NPS Feedback 64

Kustomer

AUGUST 12, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. Learn how Shannon has built an excellent team to provide world class customer service by listening to the podcast below.

Roadmap 98

Roadmap Tips Travel Groups 98

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to best engage with customers on the social web. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to best engage with customers on the social web. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to best engage with customers on the social web. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Training 104

Training Effort Score Examples Data 104

Amity

APRIL 15, 2016

Anyone who runs knows how it takes time to build up your practice. At first, your goals may be to simply get some exercise. So how do customer success teams expand a customer’s use of a product? Having a long-term view or roadmap for success should include more adoption of your product within their business operations.

Strategy 56

Strategy Roadmap Exercises Customer Success 56

Kustomer

FEBRUARY 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. Learn how Shannon has built an excellent team to provide world class customer service by listening to the podcast below.

Roadmap 90

Roadmap Tips Travel Groups 90

SuiteCX

NOVEMBER 3, 2015

How do you ensure that it is delivered consistently across all your delivery channels? Have you defined what a high quality experience is so that employees know how to deliver it? Your customer experience strategy should impact whom you hire, how you train people.

Customer Experience 100

Customer Experience Customer Journeys Self Service Multi-Channel 100

Qualtrics

JUNE 11, 2019

With your employee personas in hand, you can also run employee journey mapping exercises for each one to start to pinpoint the moments that matter most for different groups, giving you a roadmap of improvements and actions to increase engagement, productivity and retention in the workforce. 6 steps to designing your employee personas.

Customer Journeys 33

Customer Journeys Exercises Employee Experience Groups 33

SurveySensum

JANUARY 12, 2024

But how to do that? Feedback becomes a real discussion when certain strategies are used, such as asking open-ended questions, exercising empathy, and paying attention. Consumers want to feel like they are being seen and heard, and generic feedback forms frequently don’t do a good job of expressing that.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52