Retently

MAY 10, 2018

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Net Promoter Score® can play a crucial role in your product roadmap improvement.

Roadmap 68

Roadmap Net Promoter Score NPS Feedback 68

ChurnZero

FEBRUARY 26, 2021

At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Company Management Roadmap 59

SurveySparrow

FEBRUARY 29, 2020

But if you provide them with great product experience, then it increases CLV, builds credibility, improves the scores of all customer experience metrics like CES , CSAT, NPS , etc. When you do this exercise, you will not end up making the product experience better, you will also create a better relationship with the customer.

Customer Journeys 72

Customer Journeys Feedback Survey Analytics 72

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. How to build a go-to marketing strategy: #1 Create buyer personas: The first thing that any business should do before crafting any type of marketing strategy is to create buyer personas. Winding up. .

Strategy 52

Strategy Marketing Advertising Airlines 52

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Next, you’ll learn how to think about your feedback strategy: stakeholders, tools and process. We’ll first discuss the types of feedback you currently have or may want to collect.

Feedback 111

Feedback How To Analysis e-support 111

SmartKarrot

SEPTEMBER 15, 2020

To grab the maximum value from your product, they must know how to navigate through the site. That is where you get the chance to integrate live exercises and step-by-step demo programs. Encourage a feeling of progress by providing users with a helpful roadmap to follow as they get to grips with your product. Aim for Milestones.

Software 10

Software Gamification Analytics Training 10

Gainsight

NOVEMBER 18, 2019

In that spirit, here are the five main B2B journey mapping concerns no one is really talking about—and how to work through them. In B2C, no one questions how to go about getting customer insights—you just go talk to them, observe them, do the research. Stakeholders ignore my NPS reports and persona initiatives now.

Customer Journeys 9

Customer Journeys B2B Touchpoint NPS 9

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. How about 400? Invest the time and energy into this exercise as it can change the game. What was their customer’s most recent NPS? Think Scale.

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Thematic

MAY 22, 2019

Sure they don’t use beakers and test tubes… But customer behavior is at the heart of how we evaluate new initiatives. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. Turn the CFO into your biggest ally. Beyond simple metrics.

Exercises 97

Exercises ROI Conference Video 97

Pointillist

JULY 25, 2018

Learning how to choose the best customer journey analytics platform is just the start. Whether you’re just starting to evaluate an investment in a customer journey analytics platform or you’ve already made the decision and have chosen a vendor, it’s time to think about how to implement customer journey analytics in your organization.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43