Response Bias in CX: How to Get Better Feedback
InMoment XI
APRIL 5, 2024
For example, if someone asks you how much you exercise, you might be inclined to say four times a week, even if the answer is two. How to Check for Response Bias To identify response bias, you will need to cross-reference survey responses with other data. How Can CX Leaders Reduce Response Bias? What is Response Bias?
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