Experience Investigators by 360Connext

MARCH 26, 2015

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable.

Travel 110

Travel Hotels Guest Experience Airlines 110

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Oracle

MARCH 18, 2021

Among the hardest hit of all pandemic-affected economies, the travel industry continues to endure unimaginable financial losses. billion individuals to travel abroad. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic. Let’s face it.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

Optimove

FEBRUARY 5, 2020

The post Marathon, not Sprint: How lastminute.com Wins with Long-Term Traveler Engagement appeared first on Optimove.

Travel 40

Travel Engagement 40

CX University

MAY 16, 2023

In addition, employee engagement is also a critical factor that affects the customer experience. Engaged employees are more likely to deliver exceptional service, be productive, and create a positive work culture that encourages teamwork and innovation. Employee engagement is also important for creating a positive work culture.

Employee Engagement 98

Employee Engagement Engagement Customer Experience Advertising 98

Lumoa

MAY 29, 2018

Upselling is a common practice in many industries, one particular example being the low-cost air travel. Have you ever paid for additional luggage space, travel insurance or on-board catering? The probability of selling to an existing customer is 60-70% according to Marketing Metrics.

Engagement 221

Engagement How To Travel Hospitality 221

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Social listening clues you in to the issues that are top-of-mind for travelers, as well as which matter most. This has resulted in an uptick in followers, as well as engagement – beating competitors like Avis.

Travel 56

Travel Customer Care Hotels Touchpoint 56

SAP Customer Experience

FEBRUARY 14, 2022

SAP Concur is committed to reinventing travel, expense, and invoice management with tools that simplify everyday processes and create better experiences. We are offering several interesting opportunities for customers to influence SAP’s Concur Solutions that will enable your businesses to have a better travel and expense management.

Travel 82

Travel Customer Engagement Engagement Tools 82

Optimove

MARCH 31, 2020

Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. Travel & Tourism. At Optimove, our Travel and Tourism clients started by being very transparent in their messaging – providing a sense of authenticity and care.

Travel 52

Travel Tourism Communication Company 52

Maru Group

APRIL 22, 2021

Continuing with our 3-part series on HENRYs, those High Earners who are Not Rich Yet, we discuss a topic that appears close to the hearts of this group – Travel. It allowed us to efficiently moderate a discussion over three days and engage on the topics of financial sentiment, travel, and wellness.

Travel 52

Travel Hotels Financial Groups 52

Centercode

APRIL 29, 2020

Securing high-quality feedback from your project is like taking a roadtrip — with the right travel companions, a thorough plan, and a map of how to get where you’re going, you have all the building blocks for success. Phase One: Gathering Your Travelers. Engagement Payoff. Engagement Payoff. Engagement Payoff.

Engagement 64

Engagement Travel Customer Journeys Feedback 64

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. Many of these are individual interactions but some engagement occurs at an organizational level. NPS indicates customer loyalty.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

delighted

JUNE 22, 2021

In a world where buzzwords seem to fluctuate daily, employee engagement remains one of the hottest topics in HR after over two decades in the spotlight. What is employee engagement? Engagement is an attitude that employees form about their organization and their work. Why is employee engagement so important?

Employee Engagement 66

Employee Engagement Engagement Net Promoter Score Effort Score 66

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

Customer Bliss

NOVEMBER 29, 2018

Antoinette has held her CCO position for over 4 years now, and while in this role, her executive director told her she needed to figure out how to engage the people who are newly covered. How do you do this and engage customers as a healthcare provider? This was a big first step of engagement. million people in the state.

Chief Customer Officer 195

Chief Customer Officer System Handbook Engagement 195

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. If you travel with kids often, they might put some toys in the room.

Hospitality 74

Hospitality Travel Industry Brands 74

Uniphore

NOVEMBER 11, 2021

Travel and hospitality were among the hardest hit industries during the pandemic. Fewer business travelers, newer no-contact preferences and higher overall expectations are a few of the factors shaping the customer experience landscape.

Self Service 130

Self Service Hospitality Travel Touchpoint 130

SurveySensum

AUGUST 25, 2023

What came first: the engaged employee, or the happy customer? This dynamic relationship, often influenced by a CSAT platform , can significantly shape the outcome So today, let’s look at the human side of strategy: How does employee engagement impact customer satisfaction , and how can you benefit from this interaction?

Employee Engagement 52

Employee Engagement Customer Satisfaction Engagement Loyalty 52

inSided

MARCH 23, 2020

Online engagement drastically increased over the last week—and we can see it. So what does the data show us on current engagement levels? Increase in community engagement in the last 4 weeks. In the last week, our traffic levels have increased by 30% in the USA alone. For Europe, the increase is 19%, still a staggering number.

Engagement 59

Engagement B2C Travel B2B 59

Beyond Philosophy

JULY 20, 2016

These trends have led travel companies to rethink the experiences they offer to customers, especially the ones with lots of money to spend. This rise in ultra-exclusive travel highlights is what I’ve been saying for a long time: a customer experience has to be based on more than rational factors like price. It’s hard to blame them.

Travel 60

Travel eBook Loyalty Brand Values 60

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. Things are improving for the travel industry, but the biggest multipliers of customer satisfaction seem largely to be left behind. Contextual relevance drives customer engagement. This makes sense in some capacity.

Travel 40

Travel Hospitality Customer Journeys Examples 40

SuiteCX

MAY 25, 2016

However, there is some finesse required to engage with customers in this era of full inboxes and time-starved days. True engagement requires a dialogue between customer and company. Several companies are getting it right when it comes to engaging with customers. Create compelling content.

Case Study 100

Case Study Study Customer Engagement Engagement 100

TechSee

AUGUST 17, 2023

This minimizes the need for unnecessary travel and allows for preliminary assessments before deciding if an on-site visit is required. This level of transparency and engagement leads to increased customer satisfaction. Improved customer communication: The video platform can be leveraged to enhance communication with customers.

Video 205

Video Knowledge Base Travel Tips 205

Optimove

NOVEMBER 7, 2022

For your customers, personalization is engaging with them way beyond inserting their name into your messaging; it’s about removing friction and adding familiarity. Think relevant offers, personalized recommendations, trending products, and highlights that keep users engaged , and primed to purchase. Optimize app navigation .

Engagement 52

Engagement User Experience Banking Hospitality 52

Eptica

JUNE 8, 2016

The state of UK travel customer experience. Author: James Gladwish The internet has transformed the way we buy our holidays and flights, with the majority of people now booking all or part of their travel online. The one glimmer of hope came from the performance of travel companies on the web. Published on: June 08, 2016.

Travel 48

Travel Airlines Customer Experience Social Media 48

MyCustomer

APRIL 4, 2023

Engagement Reimagining CX: Visit Orlando's Danielle Hollander

Travel 79

Travel Engagement 79

Oracle

MAY 1, 2020

Many companies are now navigating how to not only keep operations running smoothly, but also how to maintain employee engagement and a positive workplace culture. Here are 4 tips your team can leverage to boost company morale and increase employee engagement right now. Encourage continual engagement and collaboration.

Employee Engagement 100

Employee Engagement Tips Engagement Exercises 100

SurveySparrow

OCTOBER 8, 2021

However, the fact remains that an organization is as successful as levels of employee engagement within it. . This is the reason why business organizations in contemporary times pay great heed to employee engagement strategies. This explains why employee engagement strategies are a vital part of any organization’s business strategy.

Engagement 52

Engagement Social Media Employee Engagement Financial 52

Customer Guru

MAY 22, 2018

It is a well-known fact that healthy employee engagement and sustained business growth are correlated. Interestingly, some might wonder whether corollary is true as well, i.e. successful organisations really have better-engaged employees? Source: A Caterpillar Dealer Unearths Employee Engagement, Gallup Business Journal.

Employee Engagement 96

Employee Engagement Engagement NPS Survey 96

Happy or Not

APRIL 23, 2018

Spring has sprung, and as Summer approaches so does vacation travel! Each year, nearly four billion passengers travel through airports worldwide, and whether your vacation destination is domestic or international, the time to start booking is now.

Employee Engagement 57

Employee Engagement Engagement Travel Tips 57

Influitive

OCTOBER 25, 2019

Unlike TVs, our smartphones travel with us everywhere we go. The post The Mobile Experience: Table Stakes for Community Activation & Engagement appeared first on Influitive. According to eMarketer, mobile is likely to exceed TV in average daily screen time this year. We use them at work, in transit, while we walk, […].

Engagement 45

Engagement Travel ROI Customer Engagement 45

Influitive

SEPTEMBER 25, 2019

Unlike TVs, our smartphones travel with us everywhere we go. We use them at work, in transit, while we walk, The post The Mobile Experience: Table Stakes for Community Activation & Engagement appeared first on Influitive. According to eMarketer, mobile is likely to exceed TV in average daily screen time this year.

Engagement 45

Engagement Travel ROI Brands 45

Velaro

JULY 22, 2015

Customer engagement is being transformed by social media “buy” buttons and ecommerce live chat. Ecommerce live chat is great for customer engagement with site visitors who have a question or need some other assistance– but what about customers who just want to make a purchase and move on?

Customer Engagement 100

Customer Engagement Engagement Ecommerce Social Media 100

Kerry Bodine

MARCH 20, 2019

It’s the first day of spring, and we’re looking forward to enjoying a few days in our favorite Chicago season when we travel there for our Journey Mapping and Facilitation bootcamp on May 8 and 9. Day 1 mirrors that of our signature journey mapping bootcamp to help you build a strong foundation in the concepts and methods of journey mapping.

Customer Journeys 225

Customer Journeys Travel Training Engagement 225

Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” ” (Salesforce).

Tourism 121

Tourism Chatbots Self Service Industry 121

Alida

AUGUST 24, 2016

How will you keep us engaged? When members of my generation feel valued, appreciated and secure, we respond with loyalty—and it’s loyal employees who are happiest, most engaged and work harder. Bonus tip: Engage with your Millennial employees on an ongoing basis. What makes your brand stand out enough to attract Millennials?

Engagement 100

Engagement How To Culture Policies 100

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 98

Customer Care Transportation Social Media Government 98