TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. He has interviewed leaders from some of the most renowned brands in the customer experience industry, such as Chick-fil-A, Zappos, Google, and Disney. of podcasts worldwide.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ClearAction

NOVEMBER 11, 2022

Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. This allows management to remove roadblocks, applaud progress, and keep in-tune with what customers will experience.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? For starters, one or two individuals always must be “right.”

Innovation 115

Innovation Leadership Meeting Groups 115

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Contact me here.

Exercises 88

Exercises Innovation Leadership Report 88

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. Creating a culture focused on customers has to start and end with focusing on employees.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. As part of the workshop, we had an in-depth discussion about three common emerging outsourcing priorities COPC Inc. has seen our client’s experience. WFH Insights.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

ShepHyken

OCTOBER 27, 2023

Her key focus is to serve her clients with the latest innovations in her field, leading to fast and effective results. Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 57

Customer Experience Sports Innovation Feedback 57

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Leadership 118

Leadership Innovation Meeting Course 118

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience.

Culture 52

Culture Feedback Survey Employee Engagement 52

Calabrio

MAY 10, 2019

In this foundational course, Michael Chiu, Sr Director Analyst at Gartner, will walk you through what customer experience is, how to get started and how to measure your progress. How Superior Employee Experience Drives Superior Customer Experience. Thursday, 23 May 10:45 am.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journeys 143

Customer Journeys Tips Net Promoter Score Leadership 143

One Millimeter Mindset

JUNE 2, 2020

Contact me here to discover and discuss how I can best serve you with my keynotes, breakout sessions and workshops. Rather, the stories you tell are honest stories about how you and they wrestle with uncomfortable decisions leading to risky yet innovative results. Tell the Stories Employees and Clients really need to Hear.

Conference 80

Conference Communication Innovation Tools 80

One Millimeter Mindset

FEBRUARY 4, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Innovation Consulting ROI 81

One Millimeter Mindset

MAY 28, 2020

And why remain regarded as an order-taker, when you can become an innovator? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Take these next steps to get started. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me right here.

Entertainment 89

Entertainment Meeting Leadership Groups 89

ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. Connect with Shep on LinkedIn.

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

One Millimeter Mindset

JANUARY 21, 2021

Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Searching for a one-on-one catalyst for professional innovation and cross-functional leadership? Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Return on Investment Innovation Groups 81

ClearAction

OCTOBER 25, 2022

” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Specifically designed for vice presidents, long-time experience managers, certified professionals (CCXP, FCXP, etc.), Learn More. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

ECXO

APRIL 26, 2023

The partnership is critical to creating a seamless and consistent customer and employee experience across all touchpoints. Successful CDOs understand how customers experience products and services and are relentless in working out how to improve them. The centre has won several awards for its innovative designs.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

One Millimeter Mindset

DECEMBER 10, 2020

How might your own professional innovation be liberated from unconscious professional exclusion? You just need to develop the skills to lead more innovatively, no matter where you sit around the table. I specialize in professional innovation, cross-functional leadership and client retention. Contact me here.

Innovation 81

Innovation Consulting Meeting Leadership 81

BlueOcean

DECEMBER 13, 2022

People are craving experiences or services through programs that actually make a difference. Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

SEPTEMBER 15, 2020

Thus, you are perceived as an innovator and contributing revenue-generator. However, when the only question colleagues ask is the second question, then chances are you are regarded as order-taker rather than innovator. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Resources 86

Resources Leadership Innovation Tools 86

Dapresy

APRIL 14, 2020

Let’s start off by noting some key trends we could expect in market research, customer experience (CX), and employee experience (EX): Customer and market research studies will continue to provide businesses with insight during these unprecedented times. As we tread through and eventually emerge, innovation will become critical.

Data 98

Data Study Report Meeting 98

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

One Millimeter Mindset

MAY 12, 2020

And an innovator rather than an order-taker? As essential innovators and revenue generators. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Resources 82

Resources Innovation Communication Sales 82

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction. Satisfied employees are more motivated and engaged in their work.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX.

Leadership 70

Leadership Conference Innovation Culture 70

One Millimeter Mindset

AUGUST 25, 2020

The stories you co-create today become part of the innovation of everyone’s future professional trajectory. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Healthcare 87

Healthcare Communication Innovation Tools 87

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

One Millimeter Mindset

DECEMBER 3, 2020

I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Contact me here. Become more professionally visible, cross-functionally relevant and strategically valuable to your organization. One millimeter at a time.

Leadership 86

Leadership Innovation Resources Culture 86

Innovative CX

MAY 6, 2020

Rather than being able to rely solely on the lessons of the past, we are literally defining the experiences as we go, every minute of every day. We don’t have time for journey mapping workshops or “how to” strategy sessions. Some employees are essential while others are deemed non-essential. Every decision we’ve made.

Customer Experience 59

Customer Experience Customer Journeys Financial Customer Expectations 59

One Millimeter Mindset

SEPTEMBER 17, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. One Millimeter Mindset. Delivered virtually or in-person.

Exercises 106

Exercises Meeting Leadership Communication 106

Strativity

APRIL 24, 2017

On the other hand, organizations who consistently update and innovate their onboarding programs have seen major advantages and are likely to be better positioned to respond to employee and marketplace trends because they have their fingers on the pulse of what is currently happening in the marketplace.

Customer Journeys 55

Customer Journeys Employee Experience Consulting Video 55

Customer Guru

AUGUST 21, 2018

Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. Michel’s energy is infectious and his views on customer experience an eye opener.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Quadient

JULY 25, 2022

Future state maps are driven by creativity and innovation rather than data. Future state journey maps are useful to explore possible customer expectations and to identify opportunities to design experiences to meet them. During virtual CX workshops, Hilti’s CX team discovered and formalized pain points.

Customer Journeys 52

Customer Journeys Examples Touchpoint Case Study 52

Russel Lolacher

JANUARY 12, 2021

A few years ago, I was attending a cross-organizational workshop that was meant to help foster different ways of thinking from leadership, specifically around innovation and future planning. Those terms and that approach doesn’t lend themselves to curiosity, empathy or collaboration.

Employee Engagement 59

Employee Engagement Culture Innovation Communication 59

Strativity

APRIL 24, 2017

On the other hand, organizations who consistently update and innovate their onboarding programs have seen major advantages and are likely to be better positioned to respond to employee and marketplace trends because they have their fingers on the pulse of what is currently happening in the marketplace.

Customer Journeys 40

Customer Journeys Employee Experience Consulting Video 40

ShepHyken

JUNE 5, 2023

How ChatGPT Will Enhance Retail Customer Experience by Judy Mottl (Retail Customer Experience) Unless one has been living under a rock the big buzzword of customer experience, seen everywhere and anywhere, is now ChatGPT. Employee Experience VS Customer Experience – Which is Important in Business?

Customer Service 15

Customer Service Retail Touchpoint Comparison 15