Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Russel Lolacher

JANUARY 12, 2021

” These are passionate phrases I’ve heard repeatedly when it comes to employee engagement and change management, in a perceived effort to improve an organization by fostering collaboration and understanding through HULK SMASH language. “Tear down silos!” ” “Let’s silo smash!”

Employee Engagement 59

Employee Engagement Culture Innovation Communication 59

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. And we probably haven’t even got everything covered. Jeannie Walters.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Qualtrics

AUGUST 6, 2020

For instance, have you had to rethink your employee engagement strategy while your teams work from home ? Over the last few months we’ve facilitated workshops with hundreds of the US’ top CIOs where they’ve come together and shared stories on what is and isn’t working. This has resulted in lots of unlearning moments. “A

Roadmap 26

Roadmap Retail Employee Engagement Strategy 26

Russel Lolacher

MAY 1, 2022

How speaking well helps employee engagement. And I asked everyone this because I really find it sets the scene of, well, just how much employee experience influences that’s decades later, not much like five, three years later. How can that help employee engagement? Introversion vs extroversion.

Culture 52

Culture Communication Leadership Employee Experience 52

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Russel Lolacher

NOVEMBER 14, 2022

But before we do such things, Rob, I gotta ask you the same question I asked all of my guests, which is, what’s your best or worst employee experience? It was a not a great employee experience, certainly. But it actually is the last time I’ve been an employee for for anybody else. Russel Lolacher.

Exercises 52

Exercises Leadership Culture Connections 52

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? ” That’s not invention, that’s an iteration of what was currently in the marketplace; that’s not innovation.

Culture 12

Culture Employee Engagement Company Engagement 12