The Best Ways To Improve Innovation With Better Ideation & Insights

C3Centricity

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. And Switzerland remains one of the most innovative countries in the world.

5 Silent Issues that Destroy Customer-Focused Innovation

360Connext

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. The post 5 Silent Issues that Destroy Customer-Focused Innovation appeared first on Customer Experience Consulting.

CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Prerequisites : We strongly recommend you complete Community Management Certification Level I before attending this workshop.

2 Ways We create Unforgettably Innovative Customer Experiences

One Millimeter Mindset

Innovative customer experiences stand out from what customers are used to experiencing. First, innovative customer experiences are created by Professionals of Worth who continuously listen to the voices of their client’s workforce. Have a remarkably innovative week!

Are clients experiencing the innovative value of What We Do?

One Millimeter Mindset

Our innovative value leverages the client-focused outcomes we create. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. Professional innovation is the road less traveled. Innovative value reflects the Who We Are behind What We do.

3 Common Scenarios scream for Innovative Customer Retention

One Millimeter Mindset

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. As a result, these three legacy scenarios scream for a more innovative customer retention strategy.

Mid Year Workforce Innovation and Engagement Blog Posts

One Millimeter Mindset

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation.

Customer Experience Is… What, Exactly?

360Connext

They are the innovators. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. The following is a Best of 360Connext post.

Innovation, Customer Value Creation, and Pediatric Medical Imaging

Middlesex Consulting

He was fortunate to have his boss recommend that Doug attend a weeklong workshop on human-centered design and other related concepts. Note that the definition of innovation is essentially identical to the definition of customer value creation.

Innovation, Customer Value Creation, and Pediatric Medical Imaging

Middlesex Consulting

He was fortunate to have his boss recommend that Doug attend a weeklong workshop on human-centered design and other related concepts. Note that the definition of innovation is essentially identical to the definition of customer value creation. When the innovation is successful in meeting customer needs, it is INNOVATION. A Brilliant insight driven healthcare innovation Mat Shore’s Blog, Nov. About six years ago, nobody said it couldn’t be done.

Q&A From Our Webinar With J.D.Power

Kerry Bodine

Part of the reason that we hold workshops with customers is that we’ve found it to be the most time- and cost-effective to (in)validate your internal hypotheses. Here are a few of the common pitfalls we’ve found: Assuming customers won’t want to come to your journey mapping workshop. Can you explain a little more about how day-In-the-life maps help organizations to innovate? How do you typically validate the customer workshop findings with quantitative data?

Will Customers evaluate Your Storytelling Credibility?

One Millimeter Mindset

Engage me to speak or conduct a workshop at your next corporate or association event. Industry40 personal development professional development professional speaker public speaking sales storytelling workshops technology women in business workforce profitability

Does your service process require hoop jumping?

Wired and Dangerous

I once had a wonderful colleague whom I worked with as a co-facilitator of workshops with senior leaders. Customers are a lot like workshop participants required to sit under the influence of a storyteller with a minutia problem.

A Hopscotch Client Retention Strategy will not boost Client Success

One Millimeter Mindset

Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Hire me to speak or conduct a workshop at your next corporate or association event. If you practice a hopscotch client retention strategy, do not get your hopes up.

Call center training time comes down with these 7 technologies

TechSee

One innovator in this area is Slack , an online communication platform that sees users logging 100 million collective hours online per month. Its flexible public channels, along with small private groups, can facilitate group learning as well as smaller workshops where ideas can be shared in real time. Contact Center Innovation contact center innovation agent productivity contact center culture call center training contact center training

2 Ways Internal Client Experiences are key to External CXs

One Millimeter Mindset

Also, organizations uncover internal employee innovators who become intrapreneurs, catalyzing innovative product and process improvement. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Why you should attend the Customer Intelligence Summit—according to past attendees

Vision Critical

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Learn from a variety of workshops.

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Key Insights from Next Generation Customer Experience: Day One

360Connext

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting.

Do Our Professional Labels create Positive Customer Experiences?

One Millimeter Mindset

Did you know that my keynotes and workshops are tailor-made for the professional peacocks in your life? Arriving at that epiphany is professional innovation, in my Playbook. Are we a bit too devoted to and obsessed by our professional labels? The awards we collect.

One Millimeter Mindset™ 2018 Workforce Collaboration Blog Review

One Millimeter Mindset

Workplace collaboration is a professional development and innovation strategy. 2 Ways We create unforgettably Innovative Customer Experiences. I will be honored to customize my keynotes and workshops to your next event.

Delivering the Soul of Service

Wired and Dangerous

Over the last few years we have been asking workshop participants and keynote attendees: “What were the features of the most positively memorable service experiences of your life—the ones you will never forget.” Kaleidoscopes are super cool toys.

Presenting My Top 2018 Customer Experience Blog Post!

One Millimeter Mindset

The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. Engage me to speak or conduct a workshop at your next corporate or association event.

The Inconsistency of achieving Professional Performance Consistency

One Millimeter Mindset

Engage Babette Ten Haken to deliver some of the most distinctive and game-changing keynotes and workshops, finely tuned for today’s digitally transforming workplaces. As a result, they create remarkable, enduring and innovative customer-focused output and outcomes.

3 Ways to become Professionally Compelling to Clients

One Millimeter Mindset

Think of the implications of this professional innovation strategy on customer success and customer retention. Instead, we evolve into innovators. My professional innovation goal is for clients to find us so compelling, that they ask us: “What do you think about this?”

Is Self Bias impeding how we acquire and retain our Customers?

One Millimeter Mindset

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Action steps: Engage me to speak or conduct an interactive workshop at your next corporate or association event.

3 Professional Habits which tether Us to Yesterday

One Millimeter Mindset

When we are not in functional positions which challenge us – and we are innovators – we get burned out, real fast. Over time, well-developed professional habits catalyze professional innovation and client success. Everyone has professional habits: some good and some not so hot.

6 One Millimeter Mindset™ Articles leverage Professional Experience

One Millimeter Mindset

2 Ways We create Unforgettably Innovative Customer Experiences [link]. Engage me to speak or conduct an interactive workshop at your next corporate or association event. IoT IT professional experience professional innovation quality sales STEM storytelling strategy

Some of the Best Professional Wins are People Wins

One Millimeter Mindset

Wishing you all a Happy, Healthy, Joyous, Innovative, Extraordinary and – most of all – Peaceful New Year. Engage me to speak or conduct a workshop at your next corporate or association event. What are some of the greatest professional wins from this year?

Why We are More than our Job Title or at least We should be

One Millimeter Mindset

My Defining Voice keynote expands into workshops and coaching programs focused on professional innovation. Start moving one millimeter forward towards professional innovation, today. We throw around our job title or professional degree like confetti at a New Year’s celebration.

Develop Your Professional Zen for Customer Experience Success

One Millimeter Mindset

Making Professional Zen a professional innovation goal allows us to create strategic order, rather than perpetuate tactical chaos. and regard us as innovators. Start moving one millimeter forward towards professional innovation, today.

4 Ways We become Professionally Predictable to Customers

One Millimeter Mindset

Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. with how we impact and innovate. Over time, the individually innovative impact we contribute, as Professionals of Worth, becomes a rare event.

3 Ways Our Current Customers find Us Professionally Boring

One Millimeter Mindset

Also, workplace culture is overpopulated by slackers, order-takers and toxic co-workers, rather than innovators and creatives. Hire me to speak or conduct a workshop at your next corporate or association event. Our customers find us professionally boring when we are completely boring.

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To Unlock Customer Insights, Speak No Evil

Kerry Bodine

Imagine you’re in the midst of a journey mapping workshop and your customers are bombarding you—in a good way—with insights about their needs and expectations. You’ll make the most of precious workshop time if the flow of information is primarily from customers to you.

Leaving Customer Care up to Customers? They don’t care!

One Millimeter Mindset

Hire me to speak or conduct an interactive workshop at your next corporate or association event. Babette Ten Haken, Founder & President of One Millimeter Mindset , is an innovative speaker, strategist, and storyteller. IoT IT professional innovation quality sales technology

Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

Up Your Service

The event is packed with insightful keynote speeches, deep-dive breakout workshops, wide ranging panel discussions. Company Updates Engaging Service Vision Service Innovation Service Measures and Metrics LUX* Resorts Paul Jones Service Council Smarter Services Symposium

Measure the Leading Indicators of a Stronger Service Culture

Up Your Service

So NIIT created a bold service vision, “New Ideas, More Value”, to stimulate innovative thinking about service improvements for customers, and supported this vision with a company-wide cascade of service education, workshops, town halls, and communications.

Announcing our Spredfast + Lithium London Summit!

Lithium

Join us on 3rd April for Spredfast + Lithium London Summit where we will bring together 250+ marketing and care leaders for an inspiring day of networking, keynotes, and workshops. Keynotes from industry thought leaders and some of the world's most innovative brands.