Sat.Oct 15, 2022 - Fri.Oct 21, 2022

5 Challenges Facing Your Customers and Brands, and What They Mean for Your CX Program

InMoment XI

A great deal of customers and the brands that serve them are facing unprecedented uncertainties; understanding them is key to organizational success, delivering Experience Improvement (XI), and ensuring that your customer experience (CX) program is operating optimally.

Brands 433

Why Customer Experience Is Key to Scaling Revenue Growth


It’s no secret that customer experience is key to a company’s success. But what may be surprising is that as businesses compete more and more for customers, customer experience is becoming the new competitive battleground. . What does this mean for companies?


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The Importance of CX During Economic Instability


Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions and guidelines, no one wants to give up their "new normal". This makes customer experience programs even more important than ever.

Guest Post: Why Customer Experience Should Be at the Forefront of Your Marketing Strategies

Shep Hyken

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy.

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

Guest Blog: 10 Chatbot Features That Make Your Bot More Helpful to Customers


Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat.

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13 Customer Success Manager Skills to Look for When Hiring


Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager.

Big Customer Conversation? Here’s How CSMs Can NAIL a Strategic Meeting


As the importance of customer success – and the role of customer success managers – has grown over the past few years, more and more responsibility is falling into the laps of CSMs.

How to Create a CX Presentation that Doesn’t Suck

Seaton CX

A man with an expensive haircut stands in front of the screen. It shows a picture of the Harvard rowing team. “We’ve We’ve all got to row in the same direction!” He waves his arms. Then a quiet man shuffles behind the podium and mumbles into the microphone.

The three golden rules of a customer-centric subscription business


This article was originally published on . Customers’ expectations are changing. Not in terms of how much they expect, because customer expectations have always been high—but in terms of what they expect.

The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

5 Things We Learned from EMEA Customer Experience Experts at XI Forum Europe

InMoment XI

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success!

Kustomer Pricing: Here's what you need to know


Before purchasing your customer service software, I recommend always scheduling a demo with customer success to let them show you how you can reach your full potential and the goals you’ve set for your customer success team. Also, when looking at different price tiers, keep in mind that as your needs evolve, pricing change quite a bit if you’re on the Kustomer platform. Let’s dive in!

The Top Ten Takeaways from Calabrio Customer Connect (C3)


Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement.

The Echo

Shep Hyken

There are many definitions of the term brand. One of my favorites is this: A brand is a promised delivered. . Is what you’re known for delivered consistently? Consider Ace Hardware, whose brand promise is The Helpful Hardware Place. When you visit an Ace Hardware store, do they keep their promise?

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

Gen Z and Millennials: 5 Marketing Strategies To Earn Their Attention


AI Marketing Blueshift Customer Experience

Introducing The Green Market Revolution

Forrester Digital Transformation

The green market revolution gives businesses an historic opportunity for new environmentally sustainable products and services for everything. Learn more in this blog post. Climate Action Sustainability

Our Relationship with Time Management at Work with Mike Vardy

Russel Lolacher

In this episode of Relationships at Work, Russel chats with productivity expert and author Mike Vardy on our relationship with time management in the workplace and how we can look at it differently.

Create Seamless Contact Center Experiences with AI Application Integrations

Upstream Works

When customers have great experiences with agents, they don’t have an inside view of the orchestration that takes place in the background to make it so seamless.

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

How to Add a Chatbot To Your GoDaddy Website


Last Updated on October 17, 2022 The article that follows will walk you through the process of creating and adding a chatbot to your GoDaddy site using Kommunicate. What is GoDaddy? GoDaddy is a website-building platform, domain registrar, and web host.

Questions to Ask When Setting CX Metrics Goals

Forrester Digital Transformation

This past summer, I participated in my first century cycling ride – 110 miles through eastern Massachusetts. My goal was simple…to not be the last person across the finish line. I met my goal, almost crawling across the finish line dragging my bike behind me. As expected, my overall time was high.

Effective Event Ticketing Strategy for a Conference

Joe Rawlinson

Conferences are essential to career development and business networking for all industries. Bringing together people from all over the world in the same industry to learn and share is crucial to innovation.

How local SEO ranking factors can boost website traffic


In today’s digital world, websites serve as storefronts for local businesses. They’re a window for customers to see what your business offers and learn more about the experience they can expect to have.

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Bras and knickers on The Complaining Cow Consumer Show

Helen Dewdney

Janine Mcdonald’s Bras. Janine Mcdonald is a North West based declutterer and organiser. . She has 3,156 bras! Around 80% of women in the UK are wearing the wrong size bra. Janine, along with 2 other business women are on a mission for women to declutter their bras.

The B2C CMO’s Environmental Sustainability Blueprint

Forrester Digital Transformation

Despite the massive opportunity in today’s green market, many B2C CMOs don’t know where to start. Learn the six keys to activating sustainability in your B2C marketing and communications. Age of the Customer B2C Marketing Climate Action CMO Trends customer experience digital business

B2C 82

The Advantages of Being a Grudge Buy

The DiJulius Group

There are business experiences that people enjoy such as a visit to Starbucks, a weekend at The Ritz-Carlton, shopping at Nordstrom, or a visit to the spa. All are examples of “happy spending” Then there are businesses that consumers dread and wish to avoid.

Examples of Website Content


First impressions matter. In the world of business, your first impression with customers is almost always through your website. In fact, 81% of consumers conduct research online before making a purchase. With at least 10 examples of website content , it can be difficult to narrow it down to one.

Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!