Fri.Apr 16, 2021

5 Rules for Successfully Managing Your Company Politics

Beyond Philosophy

There is a surprising lack of literature on company politics. For such an important topic that can be awkward for people, it seems there should be books, podcasts, training, and everything else on it. Today I am going to do my part on being some of the change I want to see in the world.

2 steps to overcome data silos and supercharge outbound engagement


Conquer the Complexities of Outbound Engagement with Everything you Need, All in One Place Talkdesk brings the industry’s best cloud contact center together with Salesforce Sales Cloud to give your organization everything you need to convert a prospect into a happy customer.


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Three Powerful Tips for Effective CX Communication

Daniel Group

Communicate with Me Now! Three Powerful Tips for Effective CX Communication. Are you ready to give customers what they want from you? This is the second installment of our four-part series that focuses on this question.

Top 6 User Engagement Metrics to Track


Engaging your customers is the key to lowering churn and leaving no client behind. Knowing the user engagement metrics that matter for your business can help improve your performance. Here are six top KPI categories to track: License utilization. Product adoption rate. Stakeholder engagement.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

CX Workout Qualtrics Integration Video

CX Workout - Ideas Blog

Now you can leverage all of Qualtrics’ survey distribution methods along with their many visualization options as you connect with Qualtrics’s first, full Customer Experience Journey Mapping integration: CX Workout.

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Guest Post: How to Gain Clients During the COVID-19 Pandemic 


This week we feature an article by Derek Goodman, entrepreneur and creator of Inbizability. He shares some tips on how to grow your client list despite a global health and economic crisis, such as the COVID-19 pandemic. The pandemic has slowed many businesses down.

Creating a Customer-Centric Culture That Aligns Employees With Customers

Integrity Solutions

Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. The business environment is never static.

5 Experience Marketing tips for real estate businesses


It’s an exciting time to be a real estate agent. Historically low interest rates and the rise of remote work have led to skyrocketing demand for new housing. Of course, realtors also face fierce competition. It’s been estimated that right now, there are more real estate agents than open listings.

How the Right Email Marketing Tools Can Improve Your Business

CSM Magazine

Customers always come first – and they’re always right. It doesn’t matter which of the two you believe because they are the standards when it comes to business ethics. In email marketing, following these standards doesn’t only mean being honest with your customers.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

8 Dashboards Top-Performing Customer Success Teams Can’t Live Without


During my 5 years at Gainsight, from SDR to Solutions Consultant, a question that would come up regularly from prospects was, “All of this is great, the health scores, CTAs, etc., but how can I bring this all in one place?”

Responsibility of the Buyer and Seller in the Case of Cargo Damage

CSM Magazine

When an individual buys a product online, the company that they buy it from is generally responsible for any damages that it incurs along the way. If the package was damaged in transit, the shipper might be responsible.

Watch: CRM Hack on the Hidden Data of Emails and our B2CRM Weekly News Update


PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, and a CRM hack on the Hidden Data of Emails. All previous weekly shows All our videos on Optimove’s Youtube channel.

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Is It Time for Bifocals? These Common Signs Might Say So

CSM Magazine

If you are using display screen equipment (DSE) at work it’s important that you have your eyes checked regularly. Long periods spent working at your screen can cause tired eyes, discomfort, headaches or even short-sightedness.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Customer Support Trends in the SaaS Industry


Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Support Trends in the SaaS Industry. The SaaS industry saw rapid growth in 2020, and that should continue this year. Software-as-a-service continues to flourish, and it is not by accident.

What are the Main Advantages of Using CRM Software?

CSM Magazine

CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity, and much more.

Reducing incoming call volumes while increasing customer satisfaction


Date: Friday, April 16, 2021 Author: Pauline Ashenden - Demand Generation Manager Reducing incoming call volumes while increasing customer satisfaction. Published on: April 16, 2021.

Things Your Business Can’t Compete Without

CSM Magazine

The world has moved online. Choice is no longer an afternoon spent on the high street. Choice is the swipe of a screen away. Staying competitive isn’t easy, but there are ways and means of remaining relevant.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

5 Differences Between Legacy & Next Gen Chatbots – and Why You Should Care


Chatbots are not a one-size-fits-all technology, and the differences between them are more nuanced that one might assume. Yes, older chatbots (“legacy”) and conversational artificial intelligence (AI) chatbots (“next gen”) can both help your business achieve always-on support coverage and deliver faster responses to customer questions. But that’s where the similarities between chatbots end. .

Your Product’s Secret Power – Customer Service

CSM Magazine

When you’re working on a tight budget, the quick solution is to cut back on spending and allocate funds for high-priority functions. You can’t just cut back on product development and digital marketing spending, and you can’t reduce salaries. So, what do you do?

How Delta Testing Keeps the Focus on Customer Delight During Agile


One of the greatest traits of agile development is that it allows teams to respond to customer desires quickly. Its flexibility and conduciveness to rapid iteration opened the door to product evolution through small, successive improvements.

Four Mistakes To Avoid In Customer Advocacy Content

Forrester's Customer Insights

Customer advocacy content has high demand and impact, but B2B organizations need a more intentional, aligned approach to its planning, creation, and use. Customer Engagement SiriusDecisions Research customer advocacy

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How to Deal with Burnout as a Customer Success Manager


The year 2020 invited a couple of unwelcomed guests that saw a rise in a ton of burnout, stress, and overtime work schedules. A whopping 71% of the employees felt burnt out at least once that year. And the velocity of the workers rating their stress level as ‘very high’ rose to 42%.

Going Green for Earth Day and Beyond


Earth Day takes place on the 22 nd of April each year, reminding us of the importance of environmental protection. Today’s consumers are increasingly aware of their carbon footprint and their impact on the environment. . Some consumers are thinking more about where they spend their money.

April 16 – Customer Success Jobs


Role: Vice President of Customer Success Location: New York, NY, US Organization: The Suite As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment.

Meet Your New Public Cloud, Container, And App Modernization Analyst

Forrester's Customer Insights

As of March, I joined Forrester’s infrastructure and operations (I&O) team, covering cloud, containers, and modernization and the wider transition to cloud-native computing and practices.

Customer Perceptions of the Community Experience

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. Join us on May 26th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Mike will walk you through this research and guide you on community usage in terms of the most valued customer experience aspects.