Totango
AUGUST 1, 2019
The customer-centered economy has made it easier for customers to switch to a competitor if one company is not fully satisfying them. This has raised customer expectations; now, companies need to provide personalized services to stand out. If you don’t meet these expectations, customers can easily go elsewhere. To thrive in this environment, you must engage customers proactively and regularly.
Beyond Philosophy
AUGUST 1, 2019
When I created Beyond Philosophy, I chose the name for a reason. I believe it is crucial to do more than discuss your theories about Customer Experience strategy. Sure, you need to think about it, understand the philosophy behind it as well as the science, but after that, you should go beyond the philosophy and do something. In other words, theories are fascinating but falderal unless you implement them in your Customer Experience.
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Survicate
AUGUST 1, 2019
The post How to Make the “How did you hear about us” Question Work for You appeared first on Survicate.
Customer Bliss
AUGUST 1, 2019
As we continue to revisit conversations with CX leaders who were previously on the show, today we’re going to explore strategies implemented by two CX leaders at global corporations: Scott Allison , CCO at DHL Supply Chain and Jon Herstein , CCO at Box. Both leaders share great tactics and strategies that they implemented when asked the question, “how did you first assess the work that needed to be done?
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
NICE inContact
AUGUST 1, 2019
What can you do when revenue targets keep increasing but your budget stays the same? It’s a challenge more and more companies are facing – and many of them are looking to their contact centers for solutions. Because progressive leaders understand a new CX strategy can transform corporate culture; turn customers into advocates; and boost revenue. Focus on current customers: It might not sound very radical, but companies that concentrate on existing customers and work on building their loyalty see
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
NICE inContact
AUGUST 1, 2019
It is time to modernize your contact center. Your current software is showing its age, unable to keep up with customer expectations or add new capabilities like digital channels (like SMS or WhatsApp) or artificial intelligence (AI). But it may have been five years or more since you last evaluated technology options or vendors for call center software.
Totango
AUGUST 1, 2019
The customer-centered economy has made it easier for customers to switch to a competitor if one company is not fully satisfying them. This has raised customer expectations; now, companies need to provide personalized services to stand out. If you don’t meet these expectations, customers can easily go elsewhere. To thrive in this environment, you must engage customers proactively and regularly.
NICE inContact
AUGUST 1, 2019
The chatbot revolution is here, and having a bot that can talk to your customers online is key to your brand’s success and future growth. Chatbots scale quite easily and can handle hundreds of conversations at a time. This makes them the perfect candidates for tasks with a predictable and well-defined conversation flow. We’ve created a little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start.
Heart of the Customer
AUGUST 1, 2019
My wife forwarded me an email from Google. It showed her everywhere she had visited in the last month, which creeped her out. So she removed all the tracking she could from her phone. It didn’t work – she received a similar email the following month. I received a similar email (see a part of […]. The post Google is Creepy appeared first on Heart of the Customer.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
NICE inContact
AUGUST 1, 2019
What can you do when revenue targets keep increasing but your budget stays the same? It’s a challenge more and more companies are facing – and many of them are looking to their contact centers for solutions. Because progressive leaders understand a new CX strategy can transform corporate culture; turn customers into advocates; and boost revenue. Focus on current customers: It might not sound very radical, but companies that concentrate on existing customers and work on building their loyalty see
CustomerSuccessBox
AUGUST 1, 2019
Who is this post for? Customer Success Managers (CSM) and Leaders in a B2B SaaS company who are handling medium to high-touch customers. Being a CSM, you might have faced the situation when you receive a call from your customer t o inform you that they will not be renewing their contract. This news might come across to you as a shock, maybe because you were thinking that everything was going well. .
Bizagi
AUGUST 1, 2019
IDC predicts that by 2020, at least 55% of organizations will be digitally determined, transforming marketing and reimagining the future through new business models and digitally-enabled products and services. Intelligent Process Automation (IPA) platforms are playing a large part in this transformation. In this article IDC’s Neil Ward-Dutton, VP AI and DX Practices, Europe, answers the essential questions you need answers to before embarking on your project with IPA.
dscout People Nerds
AUGUST 1, 2019
How this popular framework can guide your user interviews.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
NetBase
AUGUST 1, 2019
Is your brand doing everything it should be to capture the EMEA market? Our 2019 EMEA Social Media Market Survey Report answers that question, and more. It presents findings from a comprehensive survey of 588 senior EMEA marketers, sharing what they’re doing to get and stay ahead of competitors, and how you can do the same. A preview of its findings follow.
Keatext
AUGUST 1, 2019
The post Using VoE to keep multiple generations happy appeared first on Keatext.
Bizagi
AUGUST 1, 2019
IDC predicts that by 2020, at least 55% of organizations will be digitally determined, transforming marketing and reimagining the future through new business models and digitally-enabled products and services. Intelligent Process Automation (IPA) platforms are playing a large part in this transformation. In this article IDC’s Neil Ward-Dutton, VP AI and DX Practices, Europe, answers the essential questions you need answers to before embarking on your project with IPA.
Gravy Analytics
AUGUST 1, 2019
Attending sports events in stadiums is among one of the most enjoyable experiences of life. It is also a way to strengthen the bond with friends and family. However, people often avoid stadiums due to many hassles and unavoidable experiences they need to go through. From high prices of tickets to parking issues, attendees face many challenges before and during the game.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
ClientSuccess
AUGUST 1, 2019
Customer Success Webinar Series. Why Continuous Onboarding is Critical for Your Business. Donna Weber is the Customer Onboarding and Engagement Leader and President of Springboard Solutions Consulting , which specializes in customer onboarding, enablement and education programs for hi-tech companies. Date Held: Tuesday, July 30, 2019, 11:00 AM MDT. This webinar will teach you to: Know the difference between onboarding accounts versus users.
North Highland
AUGUST 1, 2019
Medical Marijuana is legal in 34 states and the District of Columbia, with legalization being considered in at least a half dozen other states. Despite the uptick in legalization, expertise within this nascent field remains scarce. Harnessing our experience leading five state medical marijuana programs, we’ve unpacked the actionable insights that other states can apply to their respective program journeys.
Forrester's Customer Insights
AUGUST 1, 2019
Hindsight is 20/20; it’s easy to look back on past mistakes and identify ways to prevent them from reoccurring, especially when it comes to breaches reported on the Office of Civil Rights (OCR) “Wall of Shame”. To better serve our healthcare provider clients, we recently looked back at the past year of Health Insurance Portability […].
North Highland
AUGUST 1, 2019
Medical Marijuana is legal in 34 states and the District of Columbia, with legalization being considered in at least a half dozen other states. Despite the uptick in legalization, expertise within this nascent field remains scarce. Harnessing our experience leading five state medical marijuana programs, we’ve unpacked the actionable insights that other states can apply to their respective program journeys.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
AUGUST 1, 2019
I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! Digital technologies (AI, APIs, automation, etc.) are changing how financial advice is dispensed and how every aspect of investing is conducted. Fintech disruptors […].
North Highland
AUGUST 1, 2019
Medical Marijuana is legal in 34 states and the District of Columbia, with legalization being considered in at least a half dozen other states. Despite the uptick in legalization, expertise within this nascent field remains scarce. Harnessing our experience leading five state medical marijuana programs, we’ve unpacked the actionable insights that other states can apply to their respective program journeys.
North Highland
AUGUST 1, 2019
Medical Marijuana is legal in 34 states and the District of Columbia, with legalization being considered in at least a half dozen other states. Despite the uptick in legalization, expertise within this nascent field remains scarce. Harnessing our experience supporting five state medical marijuana programs, we’ve unpacked the actionable insights that other states can apply to their respective program journeys.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Grade.us
AUGUST 1, 2019
Everybody talks about analytics. Everyone's tracking some: traffic, click through rates, bounce rates, rankings, form completions, site searches. In the digital marketing world, just about everyone uses data to make some sort of adjustment, like changing headlines, tweaking landing pages, or using different keywords in their copy. Everyone talks about "big data," too.
Qualtrics
AUGUST 1, 2019
Great customer service is essential for business. In fact, consumers are willing to spend 17 percent more with companies that deliver excellent service, according to American Express. Unfortunately, it’s true that bad news travels faster than good news, especially in the age of social media. Most customer service stories online are about bad customer service experiences, and consequently, you don’t always hear about companies who are doing it right.
Oracle
AUGUST 1, 2019
Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, must-see commerce sessions. You can also view the full CX session catalog here. Completing the Customer Profile: a Multidimensional Data Discussion.
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