Thu.Apr 08, 2021

The Power of Relentless Customer Service

CSM Magazine

If you want your organization to grow and succeed long term, you’ve got to be a service leader. To do that, you’ve got to be “Relentless.”. It has to be a lifetime commitment. Lots of executives talk about their focus on customer service. Most can’t, or more likely, won’t sustain it.

Everything you need to know about measuring customer satisfaction

GetFeedback

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Group Nine Captures a 360-Degree View of Digital Audiences

Alida

Group Nine Media is a leading digital media company with many highly visible, category-leading brands in its portfolio, which include Thrillist , The Dodo , NowThis , POPSUGAR , and Seeker.

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Happy National Pet Day (and Month!) from Talkdesk

Talkdesk

Woof! . This is Caramel, and I am here to end your contact center dog days. I have been at Talkdesk for a year now, where I observed and learned (and took the occasional nap). I now feel ready to share some tips with you humans.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

How to Drive Customer Acquisition Using Apple Business Chat and Google Business Messaging | Conversocial

Conversocial

With iOS and Android, Apple and Google dominate the mobile operating system market, with a nearly 100% global share. If brands are looking for a way to reach new customers, going through the native apps available on virtually every smartphone in the world is a pretty good starting point.

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How to Increase Conversions thanks to E-commerce Search Automation

Inbenta

Over the last decade, especially during the Covid-19 pandemic, companies have grasped the importance of intelligent automation and have accelerated the deployment of these services to increase productivity and customer satisfaction while saving resources.

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Pulse Everywhere 2021: An Algorithm To Predict Tracks for Success

Gainsight

We’ve all been there—you’ve binged so much that your favorite streaming provider is asking if you’re still there, watching your favorite show. I guess they did not imagine it possible to sit still on your couch for six hours straight!

 Understanding The Customer Decision-Making Process

SurveySparrow

In a clothing store that you frequent, one day, you encounter two distinct kinds of shoppers. There’s Shopper A, who’s impulsive and picks up random items off the rack to try on and purchase as quickly as possible. . Then, you have Shopper B.

Common Strategies For B2B Telemarketing

Magellan Solutions

Strategies for the success of the b2b telemarketing lead generation . Lead generation is a marketing process of capturing interest in a product. It allows companies to find potential prospects. Candidates are qualifying individuals considering their profiles, interests, and their demographic data.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

What is the call center experience?

ViiBE Blog

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience.

The Best Way To Outsource Data Entry

Magellan Solutions

Are you looking for the best way to outsource your data entry services ? Data entry plays a big role in the economy and businesses. It is the cornerstone of huge companies such as Microsoft and Apple. That is why entrepreneurs value the job.

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How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics

Gainsight

One of the most exciting parts of working in Gainsight operations is getting a sneak peek at new features and functions as our product team rapidly innovates. We are our own harshest critics, and I love giving the product team feedback as I run the Gainsight platform for Gainsight. .

Free HR Software Is a False Economy, Here’s Why…

CSM Magazine

Let’s begin with a definition of what constitutes a false economy. Where you invest in a solution that on the surface promises to minimise resource expenditure but results in greater expenditure over time, the result is a false economy. How does this relate to HR software?

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

What’s a Customer Marketing Summit Without Influitive Customers?

Influitive

Next week, the Product Marketing Alliance will be hosting their first-ever Customer Marketing Summit and Influitive is a proud sponsor of this event. We’re even more proud of the fact that one-third of the event sessions feature Influitive customers.

The Step-by-Step Of Using LinkedIn to Generate Inbound B2B Leads

CSM Magazine

Amid the global lockdowns and the subsequent economical impacts, some businesses saw an incredible rise in the demand of their products and services. One such business is LinkedIn.

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5 ways to better your customer engagement.

Call Experts

In the past, call centers have played a passive role in customer engagement. Handling inquiries without necessarily taking a stance in their partner’s overall customer support approach. .

What Is An Omnibus Survey And How To Use It For Conducting Quantitative Market Research?

SurveySparrow

If knowledge is power, then in business, market knowledge is a superpower! Business without market research is similar to pizza without cheese (ignore if you don’t like cheese)! You can’t imagine running a business successfully without gaining knowledge about the market trends.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Use This One-Two Punch to Power Personalized and Unified CRM-Journeys Across All Your Channels

Optimove

Growing through your existing customers is more cost-effective than acquiring new ones.

Three Human-Centered Imperatives For Our Tech-Enabled Future

Forrester's Customer Insights

My previous blog noted that “technology has been modernized separately, to a meaningful degree, from the people and processes interacting with that technology.”

Bad User Research Advice: How to (Delicately) Deal with Unhelpful Feedback

dscout People Nerds

Here are a few ways to redirect and reassure when stakeholder feedback feels off-base.

A Brand’s Values Must Withstand The Pressure Of Politics

Forrester's Customer Insights

When MLB Commissioner Rob Manfred announced the league’s decision to relocate the All-Star Game out of Georgia, it triggered a partisan firestorm — there was support and there was opposition.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Listening Beyond the Lab

dscout People Nerds

Ximena Vengoechea literally wrote the book on listening. Here’s her advice for richer conversations—both in and outside of the workplace

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How Loyalty Programs Drive Customer Relationships: Experience TV Episode 9 Featuring Clay Walton-House from PK

Smarter CX

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences.

Customer Success for Product-Led Growth: All You Need to Know

SmartKarrot

It is hard to acquire new customers and that is a known fact. To ensure that customers are retained, they need to like the product and be loyal to it. And the latest buzzword is product-led growth. Product-led growth is one where the key growth facilitator is the product itself.

Four Steps To Overcome The Audience-centric Transformation Paradox

Forrester's Customer Insights

Even with the best intentions and C-level support, it is difficult to transform a B2B organization from having a product-centric to an audience-centric go-to-market strategy. customer centricity Portfolio Marketing SiriusDecisions Research

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Customer Perceptions of the Community Experience

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. Join us on May 26th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Mike will walk you through this research and guide you on community usage in terms of the most valued customer experience aspects.