ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Anna Gorina May 3, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! How to ensure that experts are available around the clock?

B2B 52

B2B Chatbots How To e-support 52

West Monroe

SEPTEMBER 17, 2023

That might leave you feeling unsure of how to proceed, with questions regarding use cases, benefits, risks—and how you can explain it to your spouse, let alone your Sales & Marketing teams. Consider an e-commerce company that sells fashion apparel.

Sales 52

Sales Marketing How To Effort Score 52

Magellan Solutions

JUNE 14, 2023

Entrepreneurs with a limited number of time and employees need support in doing essential tasks. Customer Service Virtual assistants provide support services, such as answering questions, resolving issues, and processing returns. A small e-commerce store in Los Angeles hired a VA. Good VAs are highly tech-savvy.

e-support 52

e-support Social Media How To Chatbots 52

Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Accommodate different learning styles by providing a variety of media such as step-by-step guides, FAQs, and how-to videos. How to Create a Customer Self-Service Portal.

Self Service 275

Self Service Knowledge Base e-support Policies 275

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B How To Video e-support 52

Comm100

SEPTEMBER 10, 2018

Waiting a long time after sending a customer support e-mail or holding on the phone for hours. All the steps that customers have to take to get completely satisfied (getting customer support, buying something online, etc.) The post How to Reduce Customer Service Friction with Live Chat appeared first on Comm100.

Customer Service 113

Customer Service How To e-support Customer Journeys 113

Kayako

JULY 14, 2016

Finding and building a customer support team can be daunting. Many customer support managers and directors are busy supervising or providing customer support themselves, making it hard to find the time (and it does take a lot of time) to recruit. How to search LinkedIn for your next support hire.

How To 120

How To e-support Conference Groups 120

SurveySensum

NOVEMBER 25, 2022

How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . Let’s dive deep into CES and understand CES’s importance, when and what questions you should ask in CES surveys, how to create a CES survey, how to calculate it, and what actions should be taken to boost CES. .

Effort Score 52

Effort Score Survey How To Customer Journeys 52

Team Support

JULY 6, 2020

because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them.

B2B 104

B2B Software e-support System 104

Magellan Solutions

MARCH 5, 2023

Apart from that, they can also do administrative tasks such as creating reports and verifying legal requirements. E-commerce The bulk of virtual assistants in the world right now is in E-commerce (Electronic Commerce) or in the marketing and advertising of goods and services over the internet.

Industry 98

Industry e-support Healthcare Social Media 98

Magellan Solutions

AUGUST 1, 2022

The Philippines’ IT-BPO sector is experiencing a revival as a result of this double-digit growth, which supports the target goal that 2021 performance was beyond remission. For the first quarter of 2022, PEZA reported an investment total of PhP 8.14 Source: IBPAP and Magellan Solutions’ Call Center Benchmarking Report.

Report 40

Report Industry Government Healthcare 40

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. Although conversational AI has applications in a variety of industries and use cases, this technology is a natural fit for customer support. Solvvy is the leading conversational AI platform for support.

Self Service 119

Self Service e-support Chatbots Knowledge Base 119

Totango

FEBRUARY 5, 2021

How you present that data also matters. Best Practices for CS Reporting to Executives. E-team meetings: Should focus on sharing results, forecasts, and challenges. Improve the financial performance of your company by better supporting your customers’ success. Encourage collaboration between teams.

Customer Success 72

Customer Success How To Net Promoter Score Financial 72

Thematic

APRIL 29, 2019

Since I co-founded customer feedback company Thematic , friends who work on software products often ask me how to effectively use feedback to identify, fix and prevent customer churn. In this post we describe how you can use your customer feedback surveys to perform churn analysis. How should you report on progress?

Analysis 85

Analysis How To Survey Feedback 85

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Personalize supports the automatic adjustment of recommendations based on contextual information about your user, such as device type, location, time of day, or other information you provide. As of this writing, aws-personalized-ranking is the only supported value. No ML expertise is required. For example: [link].es.amazonaws.com.

e-support 88

e-support Resources Comparison Data 88

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach. of companies offer both phone and electronic channels for support.

B2B 64

B2B e-support Knowledge Base Resources 64

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ProProfs Chat

MARCH 18, 2019

So, you try to get in touch with a support operator. You are impressed with how your issue regarding the size was resolved instantly. Customer support is one of the most important aspects of any brand , especially if you run a sales-based business like eCommerce. Report and Analytics. Quick Navigation. Chat Greeting.

Ecommerce 87

Ecommerce Software e-support Wait Times 87

Hallmark Business Connections

FEBRUARY 17, 2021

But fret not: There are still things you can do right now to help employees feel supported, recognized, and valued. Send e-mails and texts of encouragement regularly. The World Health Organization reports that depression and anxiety cost companies $1 trillion a year in lost productivity. Double outreach efforts.

Employee Engagement 52

Employee Engagement Engagement How To e-support 52

Inbenta

MAY 7, 2021

In e-commerce it can be harder to build a relationship with customers because there’s no face-to-face interaction. Customer service employees will require extra training to handle the new systems, and they’ll also need support from supervisors as they learn. What does VoIP mean for your company? Flexibility.

Customer Service 116

Customer Service Social Media How To Software 116

ShepHyken

JUNE 26, 2020

Many companies have been reporting that they are limited in delivery services right now, and some clients might receive their orders with a few day delays. Due to coronavirus online shopping spikes, more people are contacting support with the repetitive questions about ordering, delivery, and working process during COVID-19.

Customer Service 126

Customer Service Chatbots How To Retail 126

CSM Magazine

DECEMBER 14, 2021

For brands and businesses seeking to navigate rising customer expectations over the past year, an interesting paradox has emerged: consumers now seek the gold-plated speed and convenience of the e-commerce world but they aren’t willing to sacrifice the human touch. About the Author.

Self Service 59

Self Service How To Omni-Channel e-support 59

Team Support

AUGUST 3, 2020

How many times have we heard that when calling a customer support line? It’s frustrating enough when you have an issue that you need to get resolved without waiting endlessly on hold if you’re calling, or for an e-mail response if you’ve e-mailed in. How-to webinars in the form of a “university”-style series.

B2B 64

B2B Self Service e-support Abandon Rate 64

BirdEye

NOVEMBER 20, 2023

How to choose the best referral marketing software Choosing the right software can feel overwhelming, but it’s incredibly important. The key benefits include: Centralized review management Multi-channel communication with customers Automated referral campaigns Integration with numerous CRM systems Comprehensive reporting and analytics 2.

Software 64

Software Marketing Multi-Channel e-support 64

Service Untitled

MAY 6, 2013

For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. The best sales people are those who customers genuinely like; those of us who know how to make customers happy before, during, and after the sale.

Report 82

Report Consumers Customer Service e-support 82

CSM Magazine

MARCH 14, 2024

Long before BigChange, Green Spark relied on spreadsheets and e-mails, as did most companies at the time, but the need to scale and grow led to the search for improvement. Now with 100 staff, one of the most difficult aspects of this sector is that engineers brought in from other companies have their own ideas on how to do things.

Management 52

Management CRM e-support Customer Relationship Management 52

Kustomer

JANUARY 11, 2022

Both 2020 and 2021 have been witness to an e-revolution across the entire retail landscape. While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed.

e-support 105

e-support Effort Score Retail Analytics 105

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. They facilitate multilingual content development and support the latest industry standards in content interoperability. Reporting metrics. Course management.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

CSM Magazine

JANUARY 22, 2024

According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15 If you have your own startup or are interested in how to raise seed funding for a startup , the following examples should inspire you and give you additional motivation. from 2023 to 2030. million in seed funding.

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

customer sure

NOVEMBER 20, 2018

And while it’s true that businesses are better off knowing when a customer is unhappy – so they can lend support and rectify the root cause – most of us would prefer to make complaints disappear altogether. The Forum reported that in 2017, UK businesses experienced 9.9 Open the channels. They’re not hiding behind the brand.

Omni-Channel 76

Omni-Channel How To Social Media e-support 76

SurveySensum

NOVEMBER 23, 2023

How to choose the right NPS tool? A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. How to choose the right NPS tool? What is an NPS tool? to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Software Tools 52

BirdEye

SEPTEMBER 29, 2023

This can help small businesses or merchants understand how to create a presence on Google Shopping. Businesses can also connect product information from the e-commerce platform/website to the Google platform. This makes it easy for businesses to gather reports and understand their campaigns’ performance.

e-support 59

e-support Connections Chatbots Report 59

Customer Bliss

FEBRUARY 23, 2016

“Without it,” she said, “you are a CCO standing on an island by yourself submitting reports and hoping people will pay attention.” They create the learning and unite people to come together to see these apparent changes — and then support in the achievement of them. 3: They check their ego at the door.

Customer Experience 100

Customer Experience Chief Customer Officer How To e-support 100

BirdEye

APRIL 14, 2023

Better tax compliance: Keep the tax authorities off your back with accounting software that automatically calculates taxes and generates the necessary reports. How to choose the best accounting software for your business? This can give you the inside scoop on the software’s performance, usability, and customer support.

Software 98

Software Financial Banking e-support 98

SurveySparrow

OCTOBER 1, 2020

And to help your businesses pick up, we thought of putting together this how to do online sales guide. . How to do online sales: Objective. The first objective that comes in front of our eyes is – how to market? There are some points to keep in mind while reading through this how to do online sales guide.

Sales 59

Sales How To e-support Brands 59

BirdEye

AUGUST 3, 2023

How to measure CSAT score? How to calculate your CSAT score? 6 Customer satisfaction metrics to start measuring 5 Best practices for customer satisfaction 2 CSAT alternatives: CES & NPS How to use CSAT as your differentiator? Please rate your overall experience with our customer support from 1 to 10. -

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

Totango

DECEMBER 6, 2021

This trend was reflected in our 2021 State of the Customer Success Industry and Salary Report with survey respondents showing an increased focus on expansion and customer advocacy goals, which contribute to a positive post-purchase experience. Conventional customer success approaches had used digital technology on a limited scale.

Strategy 92

Strategy Customer Journeys e-support Customer Success 92