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Not Just Another Blog Post on How to Improve Customer Experience

InMoment XI

I like to be like the newspaper reporter who continually asks ‘why.” Using Data to Capture Insights Another theme I hear from clients and prospects is that they have more data than they know what to do with or how to get insights from it (pillar #2 from integrated CX). I suggest taking a methodical approach with a dash of curiosity.

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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. So, how can your business win over this growing contingent of experience-focussed customers? How customers experience your brand is more important than ever before.

Strategy 208
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How to Kickstart the Next Digital Experience Trend

InMoment XI

You aren’t waiting until the end of the year to get a mailed report containing consumer trends for the past year (hopefully), but rather you need to be keeping up with your consumers in real time. Want to learn more about understanding your customers, and how to kickstart the next digital trend? Watch the full presentation here!

Trends 529
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How to provide more personalized customer experiences

GetFeedback

Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

With some customers reporting that they would pay up to 3x more for a better experience, it’s time to move beyond the status quo and level up your CX. But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX.

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How to Become an Expert Survey Builder with InMoment

InMoment XI

But don’t worry, we will walk you through how to be the type of survey builder that takes into account the feedback experience, so that you can understand what actions need to be taken to improve customer experiences and even address your customers future needs!

Survey 493
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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

This approach not only equips brands with insights into issues that customers might not have formally reported but also empowers employees to proactively drive Experience Improvement (XI) initiatives.

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Digitizing Logistics: Harness the Power of Data in 4 Steps

In demand generation, data is essential for knowing who you should target and how. In this eBook, you’ll learn how to identify and target your ideal prospects — when they’re most receptive to hearing your message — using different types of data. Reviewing, reporting, and refining for better results. Leveraging intent data.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. How data impacts your organization as a whole. The best ways to learn how to achieve clean, consistent data.

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How to Leverage the Top CX Trends of 2023

From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond. The Report also features some great tips on what you can do to leverage these trends in your business. Want to know where CX is heading in 2023?

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How to Close the Loop with Customers [E-guide]

Forrester reports that closing the loop with customers — communicating with them about their feedback — is the most important thing businesses can do to improve customer relations. And yet, 61% don't have a formal process for closing the loop.

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How to Stay Competitive in the Evolving State of Martech

To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.

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How to Efficiently Transform Your Customer Service Through AI

Speaker: Rana Gujral, CEO at Behavioral Signals

According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. And are you ready to apply automation in the most efficient way?

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Maximizing Productivity in the Contact Center

To empower agents to do more with less, this report highlights the leading pain points that prevent efficiency and establish a framework for maximizing productivity in the contact center.

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The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.