CSM Magazine

MAY 27, 2021

Europa Contact Centre , the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. The project included a 360-degree review of the business, listening carefully to clients, their customers and industry leaders to deliver a fit for purpose and “future-proofed” solution.

Multi-Channel 52

Multi-Channel e-support Entertainment CRM 52

CSM Magazine

APRIL 14, 2021

Survey of marketing decision-makers reveals major hurdles in updating CX strategies. Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed. Over half of companies say they are unable to identify customers on their own website.

Company 52

Company Multi-Channel Analytics Study 52

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. And although fads come and go—think unicorn hair and frappuccinos—there are some trends that will stick in the coming year and affect how businesses interact with customers. CMOs become customer-obsessed.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

CSM Magazine

OCTOBER 14, 2021

Europa Contact Centre , the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part of its overarching growth strategy. This prompted several new clients to appoint Europa Contact Centre as their multiple channel customer service provider.

Multi-Channel 52

Multi-Channel Entertainment Groups Innovation 52

BirdEye

FEBRUARY 13, 2024

As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? Why do chiropractors need marketing?

Marketing 58

Marketing Social Media How To Healthcare 58

Optimove

DECEMBER 16, 2021

What we think stands at the heart of these recognitions is how we empower brands to create and manage large-scale, customer-led journeys. Among other things, it results in 85% of gaming operators using Optimove to operate at least two marketing channels (with some using 13!) These are tasks no human can perform. The Year That Was.

CRM 52

CRM Multi-Channel Customer Journeys Sports 52

Oracle

SEPTEMBER 27, 2019

Brands now have a very finite amount of time to catch consumers’ attention, and the best return on investment you can give your audience for sharing their time is to deliver useful content that entertains, educates, or enlightens them. Think multi-platform. The post Want to Engage Customers? Tell a human story.

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

Bold360

AUGUST 18, 2020

Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. Trends Shaping Customer Engagement & CEM.

Self Service 52

Self Service Customer Engagement CEM Engagement 52

NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. This advanced mechanism not only ensures customers are catered to promptly but also streamlines business operations. What is Call Queuing?

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

SEPTEMBER 6, 2022

Read on to find the best strategies to reduce call center agents’ attrition. When clients contact customer service, it is typically because they have a problem or want information. Agents must face complex or redundant situations, deal with disgruntled customers, all while maintaining their own performances.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

BirdEye

NOVEMBER 28, 2023

A remarkable 49% increase in customer feedback from review sites, all within just six months. So, when you rack up those positive reviews, it’s like having an army of supporters sing your praises, leading more customers to your doorstep. When customers trust you, they’re more likely to buy from you, pushing your sales numbers up.

Industry 58

Industry Management Healthcare Hospitality 58

Avaya

JUNE 29, 2017

You want to deliver the same surprise, amazement, and contentment in your customer journey, but it’s easier said than done when it comes to an enterprise business. At Avaya, we can start showing you how to master adding some magic to your customer journey by showing you our customer journey. The EBC’s Digital Installations.

Customer Experience 45

Customer Experience Multi-Channel Touchpoint Customer Journeys 45

NetBase

MARCH 2, 2020

Nicki Zink , Director, Insights and Digital Intelligence, Purple Strategies and Nicholas Love , Digital Engagement Strategy Director, G&S Communications joined us to share how they are using consumer, market, and social media analytics to drive intelligence and insights from their audiences to make smarter, more strategic decisions.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. This raises the prospect of traditional sports making esports a growing part of their content strategy. It’s a new type of entertainment.

Sports 52

Sports Entertainment Video Multi-Channel 52

CXApp

DECEMBER 5, 2017

Voice assistant devices like Amazon Echo (Alexa), Siri, Google Assistant (Google Home), and Microsoft’s Cortana are revolutionizing both customer engagements and product interactions. The incorporation of modern voice technologies in customer experience will effectively modernize, some might even say future proof, the industry.

Customer Experience 40

Customer Experience Multi-Channel Wireless Chatbots 40

Strativity

JANUARY 15, 2020

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Execution is a critical stage in any customer experience project.

Consulting 52

Consulting Multi-Channel Automotive Customer Journeys 52

Strativity

JANUARY 15, 2020

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Execution is a critical stage in any customer experience project.

Consulting 52

Consulting Multi-Channel Automotive Customer Journeys 52

C Space

APRIL 21, 2020

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

Brands 52

Brands Hospitality Entertainment Healthcare 52

Strativity

JANUARY 15, 2020

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Execution is a critical stage in any customer experience project.

Consulting 52

Consulting Multi-Channel Automotive Customer Journeys 52

SurveySensum

MAY 20, 2020

It is based on your ability to change faster than your competition, customers, and business. With the situation, there has been a change in the mindset of customers. How will COVID-19 affect Customer Experience? They have launched a new Customer Service for Anything that provides support 24X7 to provide unconditional support.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

Storyminers

MAY 16, 2016

our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Digital solutions can improve the customer experience in so many ways. Digital is such a broad topic.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

Beyond Philosophy

JUNE 1, 2015

Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? This, as they see it, may be indicative of hope among companies with programs that long-term customer value can be generated. Similarly, Caesars Entertainment has rich databases on its high-rolling program members.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

Forrester's Customer Insights

APRIL 9, 2015

Walter Levitt is CMO at Comedy Central, and will join us on stage on Tuesday to discuss the evolution of the ''multi-channel, multi-platform brand.'' Comedy Central is rooted in a traditional linear cable channel, but (like many of your peers) is actively pursuing a multi-screen, multi-platform strategy.

Multi-Channel 20

Multi-Channel Entertainment Brands Customer Insights 20

Currency Alliance

MARCH 28, 2023

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. It also implies that the customer can do this quite easily and freely, across a large proportion of a brand’s inventory, in its primary commerce channels.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

OCTOBER 27, 2023

Businesses might be well-equipped with advanced digital tools and modern-day strategies to attract customers. However, the quest to find the “perfect solution” to customer acquisition remains timeless. Customer acquisition is the backbone of a business’s growth and sustainability. Aim for more customer reviews 7.

Strategy 58

Strategy Social Media Multi-Channel Advertising 58

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

ProProfs Chat

JUNE 11, 2020

You have created a presence for your business on multiple channels, and have also invested in creating valuable content across all the channels. But your customers are still unsatisfied. You don’t need to go bankrupt to give your customers an excellent experience. All you need is an Omni-channel experience.

Omni-Channel 76

Omni-Channel Multi-Channel Examples Ecommerce 76

CSM Magazine

JUNE 7, 2023

a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch this summer. MSG Networks is part of the Sphere Entertainment Co. Harte Hanks, Inc. For more information, visit hartehanks.com.

Sports 52

Sports Entertainment Multi-Channel Social Media 52

BirdEye

AUGUST 28, 2023

The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? It tells you how broad your customer base is and the effectiveness of your social media marketing strategy. With these insights, you can adjust your social media strategy to attract followers and maximize your reach.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Michel Falcon Experience

JANUARY 16, 2018

In this video, I’m going to share five customer experience strategies, that will grow your profit, and help you build a successful company. I know that these strategies work, because I use them within my business on a daily basis. Regardless of your industry, these strategies will work for you as well too.

Strategy 128

Strategy Customer Experience Tips Social Media 128

Retently

OCTOBER 18, 2022

But unlike many massive multi-national organizations, Amazon remains incredibly popular with its customers. The good news is that your business can “steal” many of these techniques to improve your own customer satisfaction ratings. One of Amazon’s most successful strategies has been its Prime subscription.

NPS 88

NPS Self Service Ecommerce Effort Score 88

Experience Matters

APRIL 7, 2015

In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. 1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

BirdEye

JULY 31, 2023

The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? There are many digital content types and platforms to choose from, meaning there are near-limitless possibilities for social media content creators to attract and engage customers. Watch the Free Demo Now.

Social Media 52

Social Media Brands Multi-Channel Video 52

Optimove

JANUARY 27, 2021

Optimove, the gaming industry’s leading CRM Marketing Hub, is proud to announce has partnered with SKS365, a leading multi-licensed international bookmaker and gaming operator. Create sophisticated player segments by discovering customer insights using various data explorers and dashboards.

CRM 40

CRM Sports Marketing Multi-Channel 40

Optimove

JANUARY 27, 2021

Optimove, the gaming industry’s leading CRM Marketing Hub, is proud to announce has partnered with SKS365, a leading multi-licensed international bookmaker and gaming operator. Create sophisticated player segments by discovering customer insights using various data explorers and dashboards.

CRM 40

CRM Sports Marketing Multi-Channel 40

SmartKarrot

SEPTEMBER 24, 2021

The COVID-19 pandemic has taken its toll on the B2B customer experience. We are already seeing the outpouring of orders, commotion in the supply chain, changes in customer behavior, store closures, and more. Living in the pandemic” has become a new normal, and customers are also rapidly changing their preferences. Image Source.

B2B 11

B2B Strategy Customer Experience Multi-Channel 11