SurveySparrow

MARCH 19, 2024

There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Still, if your video marketing strategy isn’t up to par and you’re still not generating leads, it could use some revamping.

Video 95

Video Strategy Marketing Social Media 95

CSM Magazine

NOVEMBER 3, 2023

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. One poor experience can be all it takes for a site to lose a loyal customer forever.

Sports 52

Sports Customer Satisfaction Gamification Strategy 52

TechSee

APRIL 28, 2020

For many organizations, the answer lies in an effective multiexperience strategy. In the near term, these experiences will often be centered around immersive technologies such as AR, which has evolved beyond the entertainment space into a powerful customer service tool. Omnichannel Strategy is Out.

Customer Journeys 124

Customer Journeys Multi-Channel Strategy Omni-Channel 124

Joe Rawlinson

JULY 5, 2020

The retention of customers and employees is correlated to a point. A customer that has worked with a specific client manager or staff member will have a rapport with the employee. Constant turnover can make it difficult to build that rapport that is so important in customer retention. Perks Work. CRM Policies Should be Outlined.

Tips 107

Tips Entertainment Strategy Policies 107

SurveySparrow

SEPTEMBER 5, 2023

Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience. This is why focusing on customer experience in the automotive industry is a big deal. What is Automotive Customer Experience?

Automotive 52

Automotive Trends Strategy Customer Experience 52

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 260

Hospitality Call Center Retail NPS 260

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Strategy Entertainment Exercises 250

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

Experience Investigators by 360Connext

JANUARY 14, 2016

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. The post 5 CX Strategy Killers You Need to Get Over appeared first on Customer Experience Consulting.

Strategy 143

Strategy Entertainment Social Media Consulting 143

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. Your potential customers are doing more on social media platforms than sharing cat memes. You want to be there with a social media strategy that puts your brand front and center.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

Advantage Communications

MARCH 15, 2021

92 percent of this time spent on apps like social media, messaging and entertainment - with just 8 percent spent on a web browser. The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch , Americans spend about five hours per day on their cell phones.

Entertainment 80

Entertainment Social Media Strategy Customer Experience 80

BirdEye

MAY 1, 2023

But, thankfully, there are several viable strategies you can leverage. Getting your pricing strategy right helps your business grow and turn profitable. In this blog post, we’ll explore everything you need to know about pricing strategy and its best practices for your business model. Top 11 pricing strategies to help you grow 1.

Strategy 98

Strategy Telecommunications Analysis Consumers 98

SurveySensum

SEPTEMBER 21, 2023

There are two companies A and B having similar numbers of customers and both want to increase their business. Company A, decided to run a substantial marketing campaign, investing hundreds of dollars in hopes of acquiring new customers. Unfortunately, the campaign only yielded two customers, generating a total of $50 in business.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

BirdEye

OCTOBER 16, 2020

Buying a car is a big decision and customers want to go with the best. In the experience economy, the dealerships that win offer winning experiences at every point of the customer journey. In this article, we’ll go through five ways you can improve your customer experience , sell more cars, and grow your dealership.

Strategy 98

Strategy Customer Experience eBook Tips 98

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. Perhaps it was a person who was helpful, knowledgeable, and friendly, which, by the way, are the three experiences customers say are most likely to get them to come back, according to our 2024 CX research (sponsored by RingCentral ).

Entertainment 84

Entertainment Sports Customer Service Training Training 84

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. The state of a customer’s satisfaction or dissatisfaction can instantly influence the state of the business.

Connections 111

Connections Customer Experience Social Media Analysis 111

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. You don’t need outgoing employees wearing loud Hawaiian shirts for a customer to experience your brand. The point is to do something that makes the customer feel as if they are experiencing more than, for lack of a better description, placing an order and having it fulfilled.

Customer Experience 80

Customer Experience Entertainment Customer Service Training Connections 80

BlueOcean

OCTOBER 4, 2022

Are you ready for the customer of the future? Today’s 6 th graders —who are playing video games on a TV while their laptop shows someone else playing video games on YouTube all while talking with friends through a PlayStation headset—are tomorrow’s customers. Happy workers have a substantial impact on customer satisfaction.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

CSM Magazine

JANUARY 2, 2024

In the highly competitive casino world, exceptional customer service is crucial for attracting and retaining high-value customers. Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Many casinos go out of their way to make their high rollers happy.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

Storyminers

JUNE 3, 2022

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. Steve Haeckel (the guy who taught me systems thinking applied to enterprise design) introduced me to Lou Carbone (the guy who helped me fall in love with customer experience). We’ve updated it for 2017.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event. To further highlight the benefits of adopting the latest EnterpriseOne 9.2 To further highlight the benefits of adopting the latest EnterpriseOne 9.2

Innovation 52

Innovation Engagement Conference Entertainment 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

Beyond Philosophy

JANUARY 19, 2022

We think it is the future of Customer Experiences. While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Key Ideas to Improve your Customer Experience.

Examples 78

Examples Entertainment Social Media Consulting 78

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 107

Customer Service Entertainment ROI Retail 107

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Alida

NOVEMBER 29, 2021

Now that you’ve been gathering valuable customer insights with your insight community and your CX strategy is yielding impactful results, you might be wondering how to take this program to the next level.

Customer Insights 244

Customer Insights How To Customers Examples 244

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. There has been a notable shift in the strategy of private equity in the sports industry. How will this change sports?

Sports 98

Sports Tourism Entertainment Technology 98

ClientSuccess

JUNE 19, 2019

If you think retaining an existing customer is expensive and unnecessary, try acquiring a new one. Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Personalized Offers Lead to Loyal Customers.

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

CSM Magazine

AUGUST 8, 2023

Many are now choosing to buy TikTok likes in the USA to enhance their audience engagement, foster genuine connections, and elevate customer satisfaction. Boosting visibility through bought likes is just one facet of a comprehensive TikTok marketing strategy. Customers today have an eye for authenticity.

Customer Satisfaction 52

Customer Satisfaction Advertising Entertainment Social Media 52

ShepHyken

MAY 15, 2023

Ask what the biggest friction points in your customers’ experiences are. If everyone in your business makes the customers the stars and gives them the red carpet treatment, you make those customers feel like a million bucks. Quotes: “Imagine what the best possible customer experience is and do that.

Entertainment 62

Entertainment Social Media Culture Customers 62

CSM Magazine

MARCH 15, 2024

The allure of blackjack derives not only from the thrill of the game but also its intermingling of chance, strategy, and potential for substantial winnings. Scouting the best blackjack tables for the best customer experience can mean the difference between a forgettable or fulfilling gaming experience and can elevate your odds of success.

Customer Experience 52

Customer Experience How To Entertainment Strategy 52

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. It is a lost art that customer experience managers need to thrive.

Sports 71

Sports Customer Experience Handbook Case Study 71

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

Optimove

JULY 29, 2021

” That’s why a year ago, in the summer of 2020, so many had to find new, creative ways to keep their players and customers entertained. They don’t come for the same reasons, don’t behave in similar ways, and need different CRM treatment to become returning customers.

CRM 52

CRM Sports Strategy Entertainment 52

Horizon CX

APRIL 3, 2023

You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” Or how about when the “music” is interrupted by another automated voice informing you that your business is important but that agents are busy helping other customers?

Contact Center 130

Contact Center Call Center Entertainment System 130

Circular Edge

MARCH 4, 2024

Circular Edge Makes It Easier for Customers to Benefit from Oracle JD Edwards EnterpriseOne 9.2 Upgrades, Cloud Migrations & Continuous Innovation Circular Edge, a Gold level and Cloud standard member of Oracle Partner Network (OPN), demonstrates its support of Oracle JD Edwards customers who are on or considering EnterpriseOne 9.2

Entertainment 52

Entertainment Innovation Resources User Experience 52