Vonage

DECEMBER 13, 2018

Double down on customer service training. Training is essential in the foundations of superior customer service and in specific standards and protocols. For more on this subject read our ebook and make your customer service experience great! It will pay off.

Survey 215

Survey Customer Service Guidelines Comparison 215

ShepHyken

DECEMBER 5, 2022

My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). I’ve already mentioned in this Top Five roundup how the employee experience is crucial to the customer experience. The ebook is “gated,” so you will have to fill out the form to download the book.

Customer Service 69

Customer Service Hospitality e-support eBook 69

ShepHyken

DECEMBER 23, 2019

At the bottom is an excellent ebook that you can download (free of charge) about one-to-one personalization. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. My Comment: Another long one to read – an ebook – but worth taking the time to download.

Customer Service 100

Customer Service eBook Trends Tips 100

ShepHyken

OCTOBER 4, 2017

This week is National Customer Service Week. To help celebrate, I’m offering a free Amazon eBook of Be Amazing or Go Home ( Available from Amazon ). Happy Customer Service Week! Delivering good customer service is a habit. You practice it day after day on real customers. Not a big deal.

Customer Service 120

Customer Service Customer Service Training eBook Customers 120

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Strategy 226

Strategy Customer Experience How To Effort Score 226

ShepHyken

APRIL 5, 2021

12 Customer Experience Stats Show Why Resolving Channel Silos Is Crucial Today by Medallia. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 121

Customer Service Self Service Contact Center Tips 121

ShepHyken

JANUARY 14, 2019

My Comment: Are you ready to deliver a better customer experience? This is an ebook that features ten CX experts’ thoughts and strategies on how to go about it. You’ll have to share your email address to get the download of the ebook, but it’s well worth it. Of course you are. Follow on Twitter: @Hyken.

Customer Journeys 92

Customer Journeys Customer Service Sports eBook 92

Comm100

NOVEMBER 21, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

How To 0

How To Customer Service Training Training eBook 0

Comm100

MAY 10, 2018

Complaints can also help companies identify any outdated or erroneous information that is being made available to customers. By examining customer complaints, businesses can improve customer service training. Recommended for you: [eBook] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customers 201

Customers eBook Policies Customer Service Training 201

ShepHyken

JANUARY 21, 2019

(Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My My Comment) Last year I flew to Amsterdam to speak on customer service at an industry conference. Just a few days ago I received a short summary of the speech in the form of an ebook. Follow on Twitter: @Hyken.

Customer Service 68

Customer Service eBook Case Study Social Media 68

ShepHyken

MARCH 1, 2021

Centrical) This eBook explains how you can make work from home – work. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Journeys 78

Customer Journeys Customer Service e-support Self Service 78

Comm100

OCTOBER 30, 2017

We’d love to hear what your go-to gift is for your customers this year! Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Fashion 209

Fashion eBook Social Media Customers 209

ShepHyken

JULY 18, 2018

Or it can be something digital like an eBook, special report, or a video. As long as it has some value to the customer – and that there are “no strings attached.”. So, what can you give away that your customers will appreciate? You don’t have to be a big company like a Spotify or Pandora to offer up something free.

Advertising 86

Advertising eBook Tips Customer Service Training 86

Comm100

OCTOBER 25, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Or are you a manager working to counter this view?

Customers 313

Customers Customer Service Ecommerce eBook 313

Comm100

JUNE 19, 2018

It’s always fantastic to hear about organizations putting training and development at the heart of their operations, as many organizations are still only just beginning to understand the importance of the employee experience in delivering great customer experiences. Let us know in the comments below.

Contact Center 101

Contact Center Entertainment eBook Culture 101

Up Your Service

FEBRUARY 8, 2020

Other Articles you may enjoy: “Different People Value Different Things” by Ron Kaufman Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download).

Customer Service 69

Customer Service eBook Leadership Meeting 69

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Comm100

JUNE 26, 2018

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Each activity focuses on a particular area of learning and comes with suggested debriefs.

How To 106

How To Training Culture Customer Service Training 106

ShepHyken

MAY 15, 2017

It’s actually an eBook, and it is loaded with great information that you will use. Be sure to share this with others in your organization that could benefit from ideas to build long-term successful relationships with their customers and clients. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ShepHyken

NOVEMBER 21, 2016

My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score). It’s short – about 21 pages with a lot of pictures – but is packed with information you’ll need to know to get the most out of NPS and how to properly survey your customers. It’s worth it. For information contact or www.hyken.com.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Vonage

OCTOBER 22, 2015

What constitutes ‘great’ customer service is constantly evolving, and businesses need to keep up with the latest technologies in order to compete. Ten Critical Technologies to Transform Customer Engagement. How to build a culture of customer service excellence. The two sides of customer service training.

Technology 120

Technology Customer Service Gamification Wireless 120

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ShepHyken

OCTOBER 9, 2017

And, no matter how good the product is, if the customer is treated poorly, he/she will move on. My Comment: I’m a big fan of Stella Service and what they do. I refer to them as the consumer reports of the customer service industry. They just released an eBook about motivating your frontline team.

Customer Service 41

Customer Service eBook CRM Customer Service Training 41

ShepHyken

SEPTEMBER 27, 2021

This free eBook, which does not require you to share your name or email address, is an outstanding look at how major brands are creating an excellent customer experience. Download and read this eBook. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

ShepHyken

JULY 25, 2016

My Comment: One way to improve the customer experience is to personalize it. If you like this story, you might like the author’s eBook which includes short stories that focus on customer experience. Why You Have Customer Churn and What You Can Do About It by Vanessa Rombaut. For information contact or www.hyken.com.

Omni-Channel 48

Omni-Channel Customer Service B2C eBook 48

Comm100

NOVEMBER 3, 2017

Service First. Without proper customer service training, you might as well not even put your social media personnel online. Try out some customer service training ideas and activities to make sure your team knows how to keep your customers happy. Know When to Make a Switch.

Social Media 113

Social Media Course Training Marketing 113

LiveChat

SEPTEMBER 1, 2016

The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. Agents that are not trained will often feel that their skills are not that valuable, leading to higher turnover rates.

Customer Service Training 47

Customer Service Training Training Customer Service Tips 47

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Give customers one-on-one attention. Proactively reach out to loyal customers. Try creating materials like: Seminars/Webinars.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

AUGUST 20, 2018

Go to www.BeConvenient.com to purchase today, and you will have immediate access to the eBook for free. Customers will pay more for convenience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Then, on the official release date, you will be sent the hardback book.

Self Service 80

Self Service Industry Banking Video 80

Up Your Service

FEBRUARY 5, 2020

Other Articles you may enjoy: “Different People Value Different Things” by Ron Kaufman UPLIFTING SERVICE nominated for “Best Customer Service Development Program” Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download).

Leadership 52

Leadership eBook Culture Connections 52

ShepHyken

SEPTEMBER 30, 2019

The Customer Experience Guide for Today’s Contact Center by CH Consulting Group. (CH CH Consulting Group) CH Consulting Group is proud to present you with our first-ever eBook: The Customer Experience Guide for Today’s Contact Center. It’s “gated” so you’ll have to give them your email address to get access to the publication.

Customer Service 17

Customer Service Contact Center eBook NPS 17

Comm100

OCTOBER 23, 2017

(Note that although these tips were written with customer service agents in mind, you can tweak them to bring Halloween fun to any department or office! Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. A Tangled Spider Web. When: Before Halloween.

Customer Service 28

Customer Service Customer Service Training Training Groups 28

ShepHyken

JUNE 29, 2020

CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 12

Net Promoter Score Customer Service Retail eBook 12

ShepHyken

AUGUST 26, 2016

If you would like to get an advanced copy of the e-book, click the box below and I will send an email to you along with bonus input from over twenty industry experts on the “how-to’s” for great customer service. Link to Reserve FREE eBook.

Customer Service 0

Customer Service Policies Communication Training 0

Comm100

NOVEMBER 8, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Finding qualified live chat agents is the first step towards excellent customer service. Good training activities will be the next step. Stay positive, stay creative, and you will attract the same to your team. -->.

Customer Service 105

Customer Service Tips Average Handle Time Communication 105

Comm100

NOVEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Mike Aoki – Focused on customer service and training.

Resources 109

Resources Customer Service Customer Service Training Course 109

ShepHyken

OCTOBER 21, 2019

CustomerGauge) In our latest eBook, we asked some of the top CX experts and influencers to discuss how B2B companies they’ve worked with have revolutionized their customer experience. My Comment: Let’s kick off this week’s Top Five roundup with an eBook that was just released. Why Focus On Customer Experience?

Customer Service 79

Customer Service eBook B2B CRM 79