ShepHyken

DECEMBER 23, 2019

At the bottom is an excellent ebook that you can download (free of charge) about one-to-one personalization. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. My Comment: Another long one to read – an ebook – but worth taking the time to download.

Customer Service 100

Customer Service eBook Trends Tips 100

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Give customers one-on-one attention. consumers switch service providers due to poor service. Special Reports.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

NOVEMBER 3, 2017

Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc. Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why. Service First.

Social Media 115

Social Media Course Training Marketing 115

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Give Your Customers More Accurate Help.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

ShepHyken

AUGUST 26, 2016

If you would like to get an advanced copy of the e-book, click the box below and I will send an email to you along with bonus input from over twenty industry experts on the “how-to’s” for great customer service. Link to Reserve FREE eBook.

Customer Service 0

Customer Service Policies Communication Training 0

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Social Media 89

Social Media Customer Service Infographics Retail 89

ShepHyken

DECEMBER 4, 2017

Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0