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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.

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5 Top Customer Service Articles of the Week 9-27-2021

ShepHyken

In this article, we can say that the secret to customer loyalty is communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer confidence to continue doing business with you. Download and read this eBook.