Comm100
NOVEMBER 3, 2017
Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.
Comm100
DECEMBER 19, 2017
These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers.
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ShepHyken
NOVEMBER 21, 2016
Steve DiGioia shares some nice ideas about the importance pretending to be your own customer. The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. My Comment: Buffer has shared their insights on the current and future state of social media marketing.
ShepHyken
JANUARY 21, 2019
Forbes) Facebook might be under fire for questionable data management practices, but that doesn’t mean businesses should shy away from social media as a means of connecting with customers. My Comment: Trust and confidence are part of the customer experience. Follow on Twitter: @Hyken.
Comm100
OCTOBER 30, 2017
Take A Peek At Their Other Social Feeds. Twitter can be a social media goldmine for thoughtful gift-givers, giving you 140-character glimpses into what your customer likes. If your customer has a Pinterest account, bingo – they’ve likely pinned all sorts of things which excite and inspire them. Get them a box set.
Vonage
OCTOBER 22, 2015
Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Social media. Ten Critical Technologies to Transform Customer Engagement. Gamification.
Comm100
MAY 10, 2018
This newly strengthened relationship comes with an added perk: complaining customers who are impressed by a company’s resolution often let their social circles know, either in person or on social media. Unfortunately, not all customers make genuine complaints. Optimize Your Customer Complaint-Handling System.
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