ShepHyken

DECEMBER 7, 2018

LGC Hospitality Staffing. hospitality industry, you’ve likely heard of LGC Hospitality Staffing. Through text, the Pure Barre franchisee is able to increase package renewals, manage class attendance, and strengthen client relationships. If you have staffing needs in the U.S.

Tools 114

Tools Customer Service Hospitality Healthcare 114

ShepHyken

SEPTEMBER 18, 2017

Every employee – and that includes top executives – should experience what every customer experiences. 25 Reasons Why Hospitality People Are So Resilient by Rupesh Patel. My Comment: I have always believed that the best customer service people have a “hospitality mentality.”

Customer Service 81

Customer Service Hospitality Customer Centricity Competitive Advantage 81

ShepHyken

JUNE 6, 2022

And it all starts with the first contact when the customer visits the website. My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” That’s why this article in Travelers Today caught my eye.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

NOVEMBER 11, 2022

QR codes are used in the hospitality industry, especially by hotel chains, to interact with customers. Customers can find out about places to visit in the city, the in-room dining menu, and other important information needed by scanning the QR code. QR codes in hotel check-ins and rooms .

Customer Service 64

Customer Service Hotels Social Media Hospitality 64

ShepHyken

APRIL 27, 2020

“Giving back” is part of the customer experience. And, that’s exactly what restaurateur Danny Meyer, CEO of Union Square Hospitality and founder of Shake Shack, did when the company gave back $10 million to the government after receiving the funds as part of the PPP stimulus package.

Customer Service 80

Customer Service Government Hospitality Trends 80

ShepHyken

SEPTEMBER 29, 2020

About: Claire Boscq-Scott is keynote speaker, consultant and trainer specializing in retail and hospitality with over three decades of mystery shopping and customer service experience. Celebrate what they’re doing right, give them the tools to do their job, and really show that you care.”.

B2C 123

B2C Hospitality Measurement Touchpoint 123

ShepHyken

AUGUST 31, 2022

I asked everyone to write down an example of when they created a positive experience – in other words, a Moment of Magic – for either a customer or colleague. . He said that he was working with a hospital that was building an addition. He said, “If this deal closes, pigs will fly.”?

Hospitality 67

Hospitality Exercises Customer Service Training Examples 67

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Michel Falcon Experience

OCTOBER 21, 2019

In short, it’s when your team comes together to identify each interaction your customer experiences when doing business with you from beginning to end. Take my industry, hospitality, as an example. A fresh perspective can be very valuable to create great customer service strategies.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

ShepHyken

NOVEMBER 19, 2018

This short article shares five ways to use video to enhance the customer experience, including how-to videos, clients sharing how they best use the company’s products and more. How Human-Centric Design Thinking Can Improve the Customer Experience by Kindra Cooper.

Customer Service 85

Customer Service Self Service Customer Centricity Video 85

ShepHyken

OCTOBER 12, 2018

At the hospital, it can mean sheer mystery and the angst of why it takes so long to get back that test result. Time has always had many meanings in our lives. At Disney World it means wait, a fast pass, and when to gather on the curb for a good seat to see the Mickey Mouse parade.

Banking 92

Banking Hospitality Government Retail 92

ShepHyken

JULY 31, 2017

Today, however, we’d like to focus on a few hotels that decided to up their game and take hospitality to the next level. Here are a number of examples of how the hotel industry can deliver better service and a customer experience. My Comment: This has been out there a while, but I discovered it just a few days ago.

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

Think Customers

MARCH 22, 2021

Those could be pharmacies, local health communities, or hospital systems, but those points of distribution were responsible then to communicate with their respective constituents on how, when, what’s the availability, et cetera.

Strategy 52

Strategy Hospitality Healthcare Government 52

ShepHyken

APRIL 12, 2019

For example, Macy’s hired 1,500 employees at customer service call centers and countless more for sales floors across the country, while Target doubled its team dedicated to in-store pickups and curbside services. However, these employees also present unique challenges to delivering exceptional customer experiences.

Customer Service 107

Customer Service Tourism How To Retail 107

ShepHyken

OCTOBER 6, 2017

“Madman…” But what if that guy was speeding to the hospital, with his highly pregnant girlfriend in the back seat? Imagine you’re driving on the highway and a black SUV speeds past you far above the speed limit. A hot wave of anger rushes through your body. Would that thought cool you down? It probably would.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

Think Customers

JUNE 1, 2021

Streamlining employees’ processes makes them more productive and, in the end, leads to better customer experiences. Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance.

Contact Center 52

Contact Center Automotive Hospitality Healthcare 52

Joe Rawlinson

JULY 8, 2015

You must be consistent when engaging with customers on social media and work on maintaining relationships as well as building new ones. UK retailers, for example, are adjusting their customer service strategies to provide a better customer experience for Millennials and other shopper demographics.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

ShepHyken

JULY 31, 2017

Today, however, we’d like to focus on a few hotels that decided to up their game and take hospitality to the next level. Here are a number of examples of how the hotel industry can deliver better service and a customer experience. My Comment: This has been out there a while, but I discovered it just a few days ago.

Net Promoter Score 51

Net Promoter Score Customer Service Hotels Effort Score 51

Magellan Solutions

SEPTEMBER 10, 2021

Increased customer loyalty makes it more likely for those customers to purchase from your business again. Make sure you’re implementing customer service strategies that can translate into recurring revenue or upsells. This would then increase your recurring revenue as well. Builds brand value.

Poor Customer Service 52

Poor Customer Service Brand Values Loyalty Customers 52

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal.

Customer Service 100

Customer Service Case Study Gamification Culture 100

ProProfs Chat

JANUARY 30, 2020

If you successfully engage your customers, benefits such as better profits, increased revenue, and improved customer relationship growth are bound to reach your business. Fully engaged customers belonging to the consumer electronics bring in 44% more revenue, and in the hospitality industry, it’s 46% more. In 2018, 46.5

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

ShepHyken

JULY 8, 2022

Of course, many companies use bots to automate customer support. . Smart IVR allows you to serve customers directly without going through an agent for support calls. For example, a hospital could use an IVR to allow clients to change appointments over the phone. Hospitals can integrate CRM to monitor patients and appointments.

Omni-Channel 67

Omni-Channel Trends Customer Service Banking 67

Service Untitled

NOVEMBER 28, 2012

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs. Have a written service strategy.

Customer Service 92

Customer Service Hotels Hospitality Leadership 92