ShepHyken

OCTOBER 27, 2017

By incorporating a text messaging strategy into your customer experience strategy, you’ll never miss an opportunity to connect on a personal level with a customer again. Still in its infancy, RCS is primed to significantly improve the customer experience.

Customer Service Strategies 83

Customer Service Strategies Strategy Customer Service Hotels 83

ShepHyken

NOVEMBER 19, 2018

Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! CustomerThink) Let’s face it, poor customer care support service can cost a business a fortune! Many of the customer service mistakes mentioned in this article aren’t “rookie mistakes.” by Deeksha Dadu.

Customer Service 86

Customer Service Self Service Customer Centricity Video 86

Think Customers

JUNE 1, 2021

Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. And RPA can help employees across the board in an organization: customer care, sales, finance, HR, supply chain, IT, and procurement.

Contact Center 52

Contact Center Automotive Hospitality Healthcare 52

ProProfs Chat

JANUARY 30, 2020

If you successfully engage your customers, benefits such as better profits, increased revenue, and improved customer relationship growth are bound to reach your business. Fully engaged customers belonging to the consumer electronics bring in 44% more revenue, and in the hospitality industry, it’s 46% more. In 2018, 46.5

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

DECEMBER 7, 2018

LGC Hospitality Staffing. hospitality industry, you’ve likely heard of LGC Hospitality Staffing. Through text, the Pure Barre franchisee is able to increase package renewals, manage class attendance, and strengthen client relationships. If you have staffing needs in the U.S.

Tools 115

Tools Customer Service Hospitality Healthcare 115