ShepHyken
NOVEMBER 3, 2021
While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions.
ShepHyken
MAY 24, 2023
A hospital may be known for its compassionate treatment and commitment to taking care of its patients, but if patients are in great pain, they may not be able to “enjoy” the experience you provide. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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ShepHyken
NOVEMBER 16, 2022
Here is another customer service horror story about a woman who was so fixated on a process that it almost cost her “customer” his life. . My friend Jerry went to the emergency room of his local hospital. Managing the reception and registration process in a hospital is tricky. He was in excruciating pain.
ShepHyken
SEPTEMBER 29, 2021
Disney Institute teaches the Disney way in the form of courses on customer service and experience, leadership, and more. The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service. Zappos.com has its Delivering Happiness programs.
ShepHyken
AUGUST 31, 2022
I asked everyone to write down an example of when they created a positive experience – in other words, a Moment of Magic – for either a customer or colleague. . He said that he was working with a hospital that was building an addition. Follow on Twitter: @Hyken. The post When Pigs Fly appeared first on Shep Hyken.
ShepHyken
JUNE 6, 2022
And it all starts with the first contact when the customer visits the website. My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” And often, repeat business leads to customer loyalty. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 18, 2017
Every employee – and that includes top executives – should experience what every customer experiences. 25 Reasons Why Hospitality People Are So Resilient by Rupesh Patel. My Comment: I have always believed that the best customer service people have a “hospitality mentality.” Follow on Twitter: @Hyken.
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