Verint

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. One of the biggest differences has to do with how we acquire and then retain customers. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday.

Customer Retention 36

Customer Retention Leadership Sales Innovation 36

One Millimeter Mindset

SEPTEMBER 17, 2018

If we continue to keep our heads buried in the sand, assuming “someone else” is taking care of our customers because we are too busy, then we are not creating remarkable and enduring client experiences. The types of experiences which fuel customer success and customer retention.

Customer Experience 202

Customer Experience Customer Service B2C Customer Retention 202

ECXO

MARCH 5, 2024

This holistic understanding of the customer forms the bedrock on which successful digital transformation strategies are built. The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions. It promotes creativity and can lead to innovative solutions.

Customer Centricity 98

Customer Centricity Competitive Advantage Innovation Customer Journeys 98

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? For starters, one or two individuals always must be “right.”

Innovation 115

Innovation Leadership Meeting Groups 115

One Millimeter Mindset

SEPTEMBER 24, 2018

Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Move one millimeter beyond a comfortable client retention strategy, towards what is Possible. Hire me to speak or conduct a workshop at your next corporate or association event. Today and Tomorrow.

Strategy 213

Strategy B2C Customer Retention B2B 213

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation. In Chapter 2 of my book, Do YOU Mean Business? is available on Amazon.com.

Leadership 81

Leadership Innovation Consulting ROI 81

ClearAction

NOVEMBER 11, 2022

Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. And that’s great for experience leadership! Your Marketing team supports customer retention in balance with customer acquisition.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

One Millimeter Mindset

DECEMBER 15, 2020

If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? When you are listening and responding to your customers’ voice, you have different conversations together. Because the story you discover is the key not only to your professional success. Contact me here.

Customer Voice 81

Customer Voice Innovation Leadership Industry 81

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

JULY 9, 2020

But, because of the post-sale support continuum and new product innovation your company offers them. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. As a result, clients are loyal to your company: not because of a salesperson who may not even be around at renewal.

Company 96

Company Sales Leadership Innovation 96

One Millimeter Mindset

NOVEMBER 1, 2018

I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. In order for each employee to discover just what “their” specific customer touchpoint involves, they often must stray beyond the confines of their department. In my book, Do YOU Mean Business ? , You should be.

Customer Retention 73

Customer Retention Exercises Touchpoint Leadership 73

One Millimeter Mindset

OCTOBER 1, 2018

Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. When we are not in functional positions which challenge us – and we are innovators – we get burned out, real fast. Not only that. No one is perfect (see, an excuse). Contact me.

Innovation 70

Innovation Customer Retention Leadership Sales 70

One Millimeter Mindset

SEPTEMBER 29, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development, and professional innovation. Delivered virtually or in-person. Contact me here.

Meeting 86

Meeting Leadership Training Tools 86

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. I speak on how professional purpose is the key to professional innovation. Contact me here.

Leadership 70

Leadership Conference Innovation Culture 70

One Millimeter Mindset

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? 3 Ways Your Value Added Customer Experience Efforts are not Valued. 3 Ways to improve Your Customer Retention Scorecards.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

One Millimeter Mindset

JULY 5, 2018

And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers” are available to realize that they blew it with their customers. I do not need to be reminding you of best practices in customer experience and customer retention.

Customer Experience 44

Customer Experience Customer Retention Roadmap Innovation 44

One Millimeter Mindset

SEPTEMBER 20, 2018

As a result, even when the contract is consummated, these customer types continue to second-guess us and reinforce their self-importance. Toxic demanding customers like to butt heads. As their leadership communication strategy. Over time, their leadership style compromises the growth of their own organizations.

Strategy 70

Strategy B2C Leadership Customer Retention 70

One Millimeter Mindset

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? I will be honored to customize my keynotes and workshops to your next event. Click on this link to find out more.

Customer Retention 75

Customer Retention Culture Consulting Innovation 75

One Millimeter Mindset

NOVEMBER 14, 2018

Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention. When our workforce is full of nameless, faceless “someones” whom we do not know – but our customers sure do – our customer retention strategy falls short of best serving those customers.

Customer Retention 65

Customer Retention Exercises Customer Care Survey 65

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Marketing and thought leadership programs.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

OCTOBER 13, 2020

And then decide whether opportunities exist for new product development and innovation. However, often the customer discovery process falls short of delivering on client needs and expectations. When customers identify a need which matches your current product and service features and benefits. What do you choose? Build trust.

Automotive 93

Automotive Healthcare Innovation Sales 93

One Millimeter Mindset

NOVEMBER 21, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken catalyzes organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win.

Strategy 70

Strategy Consulting Customer Retention Customers 70

Confirmit

SEPTEMBER 22, 2019

Whether you’re a dedicated Customer Experience practitioner or part of wider CX team, in these pages, you will find advice, top tips and inspiration from 32 winners in over 11 industries across the world. We are proud to share the success stories of such innovative and people-centric teams. in just nine months.

Multi-Channel 40

Multi-Channel NPS Travel Case Study 40

One Millimeter Mindset

SEPTEMBER 26, 2018

As a result, leadership is sentimental about retaining them. Hire me to speak or conduct a workshop at your next corporate or association event. Intentionally, or not, developing a client base full of disposable clients impedes business growth. Rather than fueling it. Contact me and let’s collaborate. Contact me. Subscribe to my blog.

Leadership 71

Leadership Travel Sales Innovation 71

One Millimeter Mindset

AUGUST 25, 2020

The stories you co-create today become part of the innovation of everyone’s future professional trajectory. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Healthcare 87

Healthcare Communication Innovation Tools 87

One Millimeter Mindset

OCTOBER 10, 2018

Also, workplace culture is overpopulated by slackers, order-takers and toxic co-workers, rather than innovators and creatives. When we are unengaged and bored, we do not pay attention to details and information critical to serving customers. Hire me to speak or conduct a workshop at your next corporate or association event.

B2C 69

B2C Customer Retention Customer Success B2B 69

NobelBiz

FEBRUARY 13, 2024

This approach not only enhances customer satisfaction but also drives the operational efficiency of the center itself. With NobelBiz’s innovative solutions, contact centers can benefit from: Enhanced Data Accessibility: Ensuring agents have the most relevant and up-to-date information at their fingertips.

Call Center 59

Call Center Self Service Software Contact Center 59

One Millimeter Mindset

OCTOBER 24, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth. Contact me. Subscribe to my blog.

Culture 71

Culture Course Leadership Strategy 71

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Sandra: She’s the Customer Experience Director and thought leader for Strong-Bridge Envision Consulting. And we probably haven’t even got everything covered.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

One Millimeter Mindset

NOVEMBER 24, 2021

Instead, they target fulfilling more strategic, cross-functional leadership roles. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Building trust through your purpose-driven, professional innovation.

Leadership 18

Leadership Innovation Loyalty Resources 18

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. Think about the impact of siloed collaboration on aggregated workforce profitability and innovation.

Customer Retention 69

Customer Retention Communication Customers System 69

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Acclaimed multiple times as a top-notch Customer Success leader, Peter is the Senior Director, Customer Success Enablement and Thought Leadership at Oracle.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

One Millimeter Mindset

NOVEMBER 5, 2020

Also, consider the impact you both have on mutual productivity, profitability, sustainability and innovation. What happens when all your customers are just like these customers? Consequently, how you serve them decreases the quality and innovation of how you serve the rest of your client base, too. Isn’t it about time?

Customer Retention 117

Customer Retention Innovation Culture Communication 117

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132