article thumbnail

Are You Managing Teams for Innovation or Stasis?

One Millimeter Mindset

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

article thumbnail

Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. An organization’s leadership must believe in the value of customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation. Dive into dashboard details.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Which HR Leadership Conversations Are Really Needed Today?

One Millimeter Mindset

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Why remain an order-taker when you can develop into an innovator and revenue-generator?

article thumbnail

5 Silent Issues that Destroy Customer-Focused Innovation

Experience Investigators by 360Connext

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. The post 5 Silent Issues that Destroy Customer-Focused Innovation appeared first on Customer Experience Consulting. Customer experience is the most fun when we find those important a-ha moments.

article thumbnail

Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. ’s 9 Binge-Worthy Marketing Podcasts.

article thumbnail

What Is The Access To Innovation Including CX Innovation?

Maz Iqbal

Some time ago I found myself in a workshop listening to and observing that which was occurring. And that future included the label of ‘a customer-centric organisation’ There was much talk about customer obsession, trust, customer experience innovation etc. Innovation is not simply a matter of process / methodology.

article thumbnail

Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

InMoment XI

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. On the other hand, 76% of consumers will stop doing business with you after just one bad experience.