ShepHyken

AUGUST 19, 2020

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Entertainment 129

Entertainment Sports Customer Service Training Report 129

ShepHyken

APRIL 15, 2020

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sports 143

Sports Entertainment Customer Service Training Examples 143

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. I share this background to give you some context.

Entertainment 127

Entertainment B2C Customer Service Training B2B 127

ShepHyken

JANUARY 4, 2021

The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 146

Customer Service Retail Entertainment Tips 146

ShepHyken

MARCH 28, 2022

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point. it’s more important than ever to tell customers exactly what’s going on.

Loyalty Programs 65

Loyalty Programs Customer Service Hotels Entertainment 65

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. An entertaining experience drives higher engagement. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 62

Customer Service Entertainment ROI Retail 62

Horizon CX

DECEMBER 1, 2023

The Crucial Link Between CX and Strategic Goals: Effectively advocating for customer-centric strategies involves aligning proposals with the overarching strategic goals and objectives of the organization. Beyond selling entertainment, Disney focuses on service by crafting immersive and enchanting experiences.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow. What is your vision around CX at your company?

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

ShepHyken

DECEMBER 14, 2020

And, his second trend about how every company is now an entertainment company. How to improve your reputation with average customer service by Jeff Toister. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Something to think about!) That’s just two of the six.

Customer Service 139

Customer Service e-support Ecommerce Trends 139

ShepHyken

SEPTEMBER 4, 2019

It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. This pattern mirrors one found in the entertainment business—the four stages of an actor. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Entertainment 113

Entertainment Innovation Leadership Customer Service Training 113

ShepHyken

JULY 12, 2021

Related to this article, it is about knowing your customers and your competitors. I love the very entertaining story that sets up the main point of the article. Does a Customer Seek Customer Experience? Customer Value Foundation) How many people do you know who ask or seek an experience? That’s not good or bad.

Customer Service 127

Customer Service Self Service Retail Entertainment 127

ThriveableBiz

NOVEMBER 13, 2023

Ultimately, it’s about what will really motivate customers to do business with you. I’m Customer Focused … I think! It would be very uncool to say you're not customer-focused in your business. Customers are always number one for us.” But there are very few, truly customer-focused businesses.

Innovation 52

Innovation Entertainment Customers Customer Focused 52

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance.

Sports 71

Sports Customer Experience Handbook Case Study 71

C Space

APRIL 28, 2021

And it’s a community centered around live streaming in the interactivity of live entertainment. They come together, interact and actually be a part of that live entertainment. The wonderful thing about being part of Amazon is that we’re very customer-focused and our customer is the content creator.So

Entertainment 52

Entertainment Sports Culture Touchpoint 52

ShepHyken

MARCH 14, 2022

It’s a long series, to be sure, and in theory it never ends because as soon as think we’ve landed on the optimal CX, customers change their expectations. My Comment: My buddy and fellow customer experience expert, Dan Gingiss, came out with a short and entertaining read this week. You’ll have to read the article to find out.

Customer Journeys 73

Customer Journeys Customer Service Call Center Entertainment 73

CSM Magazine

MARCH 20, 2024

These vehicles themselves can act as customers, deciding on maintenance schedules, route optimization, and even entertainment subscriptions. These advancements not only increase vehicle efficiency but also open up new revenue streams for related services.

How To 52

How To Transportation System Automotive 52

ShepHyken

APRIL 8, 2019

My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. but it’s worth it. Follow on Twitter: @Hyken.

Customer Service 102

Customer Service Hotels Hospitality Government 102

ECXO

APRIL 10, 2024

This quantum-inspired approach can lead to stronger customer relationships, increased loyalty, and a competitive edge in the market. The undeniable correlation between Quantum Physics and CX Apart from the entertaining analogies I have described between quantum physics and customer experience, there is a direct connection.

Connections 111

Connections Customer Experience Social Media Analysis 111

Verint

JANUARY 23, 2018

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. The company determined it had outgrown its “homegrown” survey tool and was searching for a more scalable, flexible and robust solution to meet the needs of its customer research group.

Feedback 28

Feedback Entertainment Sports Case Study 28

Experience Investigators by 360Connext

MARCH 16, 2015

Hear from the best customer experience thought leaders from companies like Confirmit, Qualtronics, Universal Mind, and more. Need a customer-focused speaker for your next event? Sessions are brief and impactful so you can learn more, faster. Save 25% if you use our promo code: JEANNIE. Register today! Your Name *.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Comm100

JUNE 19, 2018

At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise. Disney’s common purpose is “ We create happiness by providing the finest entertainment for people of all ages, everywhere.

Contact Center 102

Contact Center Entertainment eBook Culture 102

Gainsight

JUNE 9, 2021

Imagine a star-studded debut, with entertainers walking the red carpet and searchlights beckoning people to the event. The transformation of Netflix went from a DVD delivery service into a streaming subscription service that not only hosts movies, but also a movie and entertainment production company. The training result is $2.2M

Entertainment 98

Entertainment Customer Success ROI Trends 98

Oracle

SEPTEMBER 27, 2019

Brands now have a very finite amount of time to catch consumers’ attention, and the best return on investment you can give your audience for sharing their time is to deliver useful content that entertains, educates, or enlightens them. Brands can become better storytellers by being less company-focused and more customer-focused.

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

One Millimeter Mindset

NOVEMBER 5, 2018

Ultimately, perpetuating conflicting workplace agendas is self-focused, rather than customer-focused. The never-ending reality show which becomes far more entertaining and engaging than our notion of “collaboration.” That is your Opportunity for Professional Success! Think about it. Seriously, isn’t this common sense?

Customer Experience 70

Customer Experience Entertainment Customer Retention Customers 70

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

Happy or Not

FEBRUARY 26, 2024

For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment. By fostering these partnerships, you create a symbiotic ecosystem that benefits everyone involved, especially your loyal customers.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36

BirdEye

OCTOBER 16, 2020

Here are a few stats that show customer experience is crucial in today’s environment. 65% of customers find a positive experience with a brand to be more influential than great advertising. 67% of customers say their standard for good experiences are higher than they’ve ever been. . Improve your waiting area.

Strategy 98

Strategy Customer Experience eBook Tips 98

Currency Alliance

JANUARY 18, 2021

Now is the time, while the pandemic causes a lull in occupancy, for hotel operators to re-evaluate how their loyalty strategies can become the glue that binds together every function in a customer-focused business. Because during the next several years, the customer’s journey to the rented bed will become very different.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

CX Journey

MARCH 12, 2015

(Storytelling), or “We hire people who care about the customer.” Engagement, Culture, and Customer Focus: Three Amigos Put another way, to drive employee engagement, you need to concentrate on helping employees feel motivated in performing their work. Image Credits: “ I am the entertainer. ”

Culture 80

Culture Engagement Employee Engagement Customer Centricity 80

ProProfs Chat

APRIL 24, 2019

You need to simplify your customer support processes and in the blog, we discuss how. According to a HuffingtonPost report, 91% of customers who do not complain simply leave your business. Gone are the days when you could entertain your customers enough through phone and email as traditional platforms.

Customer Experience 61

Customer Experience Customer Service Customer Journeys Knowledge Base 61

Totango

APRIL 25, 2019

Well deserved congratulations to team “Trust Me” and presenters Neil Miklusak (VP of Sales, Totango) and James Woloszyn (Vice President, Hewlett Packard Enterprise) for their entertaining and award-winning presentation that had the entire room laughing and cheering.

NPS 54

NPS Connections Customer Centricity Customer Success 54

Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. After all, it stems from the top!

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

CSM Magazine

FEBRUARY 17, 2017

It is born of preparation, knowing that they have investigated all the options and are willing to entertain new directions to reach the best solution. They tend to exude a quiet, calm courage and confidence that radiates all around them. But this confidence doesn’t come naturally. Becoming a true leader isn’t rocket science.

Leadership 40

Leadership How To Entertainment Course 40

ShepHyken

JULY 11, 2016

One of my favorites is the convenience fee that’s levied when ordering concert or other types of entertainment tickets online. On the flip side, consider the goodwill and loyalty that’s generated when a company provides assistance to a customer at no charge. It erodes the customer experience and perception of the company.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

Verint

FEBRUARY 9, 2017

While the world has embraced digital for both their entertainment and business purposes, something has emerged recently that may surprise a few people. The human element of customer service is not going anywhere—in fact, it may be more important than ever.

Entertainment 20

Entertainment Survey Connections Customer Service 20

Second to None

MARCH 21, 2018

Yahoo declares itself to be”a guide focused on making users’ digital habits inspiring and entertaining,” while Tesla’s mission is “to accelerate the world’s transition to sustainable transport.”

B2B 59

B2B B2C Transportation Voice of Customer 59