Comm100

JUNE 19, 2018

At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise. Disney’s common purpose is “ We create happiness by providing the finest entertainment for people of all ages, everywhere. Culture & Training.

Contact Center 102

Contact Center Entertainment eBook Culture 102

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow. What is your vision around CX at your company?

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

ShepHyken

APRIL 8, 2019

My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. CustomerThink) The Customers 2020 Report states that by the year 2020, customer experience will take its rightful place as a key brand differentiator.

Customer Service 102

Customer Service Hotels Hospitality Government 102

ShepHyken

MAY 28, 2018

He used the Ritz-Carlton story as just one interesting illustration of how an All About Them culture was an important part of Walker & Dunlop’s client service and its business. My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

Gainsight

JUNE 9, 2021

Imagine a star-studded debut, with entertainers walking the red carpet and searchlights beckoning people to the event. The transformation of Netflix went from a DVD delivery service into a streaming subscription service that not only hosts movies, but also a movie and entertainment production company. The training result is $2.2M

Entertainment 98

Entertainment Customer Success ROI Trends 98

Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. It’s not just reserved for customer-facing roles.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Totango

APRIL 25, 2019

Edgar Papke followed with an interactive session that shared a framework for true alignment and building brand intention, customer-centric culture and innovation by design. The day closed with the customer success visionary awards honoring enterprises who are spearheading transformative impact in the customer-centric economy.

NPS 54

NPS Connections Customer Centricity Customer Success 54

CSM Magazine

FEBRUARY 17, 2017

It is born of preparation, knowing that they have investigated all the options and are willing to entertain new directions to reach the best solution. They tend to exude a quiet, calm courage and confidence that radiates all around them. But this confidence doesn’t come naturally. Becoming a true leader isn’t rocket science.

Leadership 40

Leadership How To Entertainment Course 40

SurveySparrow

AUGUST 23, 2019

Companies like L L Bean, Amazon, and Zappos.com are super beloved to its customers because they have a customer-focused culture. Tony Hseih, the founder of Zappos, even wrote a book called Delivering Happiness , which was all about creating a culture of happiness for its customers and employees alike.

Consumers 53

Consumers Sales Social Media Study 53

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. When it comes to the theme of your blog, you’d do well to focus on “3E” content.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Kustomer

DECEMBER 17, 2020

I, well, a little tidbit, Ted stands for Technology, Entertainment, and Design, which – Gabe Larsen: (02:29). No matter what you did, no matter how you did it, if you didn’t actually listen to your customer and figure out what they wanted, you weren’t succeeding as a company. ” Gabe Larsen: (02:23).

Connections 80

Connections Conference Loyalty Survey 80

C Space

MAY 22, 2020

The 24-hours of live content included head-to-head debates on critical and timely topics; keynotes from learning pioneers and industry luminaries; and actionable insights to build a culture of learning. The experience was workshopped and organized by Interbrand Group agency C Space in just nine weeks from kick-off.

Brands 52

Brands Travel Hotels Airlines 52

Experience Matters

APRIL 7, 2015

The ability to provide real-time guidance based on the customer journey transactions and interactions and address personalized customer needs, improving customer loyalty. It’s the first trait we look for when hiring and it’s ingrained in our company culture.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120