ShepHyken

SEPTEMBER 26, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

How To 625

How To Automotive Competitive Advantage Customer Service Training 625

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

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Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

FEBRUARY 14, 2022

Are You Asking the Right Customer Experience Questions? CMSWire) Today’s top companies rely heavily on human insight to guide their strategies and offerings. It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. by Janelle Estes.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

ShepHyken

JULY 14, 2021

If you dig a little deeper into the concept, it’s not so much about saying, “Yes” to every customer. And, that’s a pretty big difference, but not to the customer. Rather than always saying, “Yes,” the strategy can give you just as much impact if you never say “No.”. The key is in how you train people to not say, “No.”

How To 168

How To Hotels Hospitality Transportation 168

ShepHyken

MARCH 15, 2021

The gist of the article focuses on trust and human-to-human interaction. 12 Golden Rules for Customer Experience Strategy by Steven van Belleghem. How to Calculate Your Customer Retention Rate by Max Freedman. My Comment: We all want repeat customers. So, how do you calculate your customer retention rate?

Customer Service 128

Customer Service Customer Service Training Customer Retention Training 128

ShepHyken

DECEMBER 28, 2022

Train and empower your employees. If you have good people and train them well, let them do their job. Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. I refer to these as loyalty killers. .

Fashion 130

Fashion Guidelines Policies Customer Service Training 130

ShepHyken

DECEMBER 6, 2023

It’s about a customer-focused, friendly approach that doesn’t taint the experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not about blame.

Customer Service Training 147

Customer Service Training Customers Interaction Customer Service 147

ShepHyken

NOVEMBER 30, 2022

The dance is the metaphor for your business, and what got them to the dance is why customers keep doing business with you.? . The point of this is to think about changes you make that aren’t customer-focused. Any change, even if you think the customer will like it, could be opposed and cause friction.

Policies 120

Policies Customer Focused Customer Service Training Software 120

ShepHyken

JUNE 8, 2022

Maybe you’re brainstorming a new product or coming up with a new strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Confidence 128

Customer Confidence Customer Service Training Customer Service Customer Experience 128

ShepHyken

FEBRUARY 12, 2020

Do customers love you even when there’s a problem or complaint? Here are six ways to make customers love you no matter what! Become customer-focused. This means that in addition to creating an amazing customer experience, every decision keeps the customer in mind. Are you that good? Be transparent.

Customer Focused 142

Customer Focused B2B Customer Service Training Customers 142

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. He responded with, “You’re a design firm.”

Sales 142

Sales Customer Service Training Training Customer Service 142

ShepHyken

DECEMBER 22, 2021

We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s very simple. Follow on Twitter: @Hyken.

Customer Service Training 130

Customer Service Training Leadership Video Feedback 130

ShepHyken

FEBRUARY 16, 2022

Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s simple. Follow on Twitter: @Hyken.

Customer Experience 130

Customer Experience Customer Service Training Customers Loyalty 130

ShepHyken

MARCH 26, 2024

When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. There’s lots of work, thinking, planning, practice, experimenting, training, and more that goes into creating an easy experience. There’s a difference!

Entertainment 85

Entertainment Sports Customer Service Training Training 85

ShepHyken

JULY 6, 2022

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.

Company 72

Company Fashion Customer Service Training Comparison 72

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. They want to get information quickly and easily.

Competitive Advantage 128

Competitive Advantage Customer Focused Customer Service Training Video 128

ShepHyken

MAY 24, 2021

Add to that availability and value, and you have a formula for customer loyalty success. 5 Top Customer Strategies CEO Should Know by Duong Nguyen. CustomerThink) Focus on customers’ goals which lead to sales and their referrals. And by the way, you don’t have to be a startup to take advantage of these strategies!

Customer Service 153

Customer Service Customer Retention Loyalty Retail 153

ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. One of the main points is that customer service is becoming the face of a brand. Thank you MattsenKumar!).

Customer Service 134

Customer Service Loyalty Programs Social Media Contact Center 134

ShepHyken

APRIL 27, 2022

They are the people who make the big decisions and determine the vision and strategy of the company. But if not for the company’s employees, that vision and strategy would mean nothing. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Conference 67

Conference Customer Service Training Customer Focused Video 67

ShepHyken

DECEMBER 1, 2021

They also work for the company and the customer. He shared his 3-N strategy, and it’s simple. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Healthcare 125

Healthcare Customer Service Training Feedback Leadership 125

ShepHyken

FEBRUARY 14, 2023

Deliver an experience your competitors don’t, and watch how many of your customers say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Company 149

Company Customer Service Training Online Experience Customer Service 149

ShepHyken

DECEMBER 17, 2023

It includes strategies, tactics, research findings, and more that back up the importance of having a powerful customer-centric strategy. Also included are short summaries of the customer-centricity strategies from five of the most recognizable brands on the planet. You don’t have a convenience strategy?

Customer Service 59

Customer Service Customer Centricity Loyalty Programs Culture 59

ShepHyken

JUNE 17, 2020

For those types of purchases, it’s even more important to have a proper “renewal” strategy. A formal schedule of customer contact is your ultimate renewal strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. This is of the utmost importance.

Customer Service Training 153

Customer Service Training Strategy Software Customer Service 153

ShepHyken

APRIL 13, 2022

If all they are focused on is the process or the bottom line and they don’t take their employees and customers into consideration, you’ll have a well-run business that loses to a competitor who creates a better customer experience. . The post The Day I Became a Customer Service Expert and Two Important Lessons?

Self Service 130

Self Service Customer Service Customer Focused Customer Service Training 130

Experience Investigators by 360Connext

JANUARY 28, 2020

Your mission, if you choose to accept it, is to begin at the beginning, build your case, and create a coalition of customer-focused leaders. First, understand the true costs of NOT investing in customer experience. Related: Customer Experience ROI: Why Not Investing can Sabotage Your Success. How will you measure success?

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Customer Journeys Net Promoter Score ROI Metrics 250

ShepHyken

SEPTEMBER 18, 2019

For example, one of my favorite business strategies is “one to say YES and two to say NO” , which is all about empowering employees to say “ yes” to customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. What is the Question? Follow on Twitter: @Hyken.

Customer Service Training 131

Customer Service Training Training Culture Examples 131

ShepHyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations.

Customer Service Training 147

Customer Service Training Customers Training Customer Service 147

ShepHyken

MARCH 22, 2021

StellaConnect) Consistency is one of the hallmarks of customer service and customer experience. My Comment: Consistency is not just a word… It’s a concept and a strategy. 4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. Follow on Twitter: @Hyken.

Customer Service 135

Customer Service Employee Experience Customer Service Training Strategy 135

ShepHyken

AUGUST 14, 2019

But there’s one person who doesn’t understand the importance of being customer-focused. They are sometimes a little curt or short-tempered with customers. First, hope is not a strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Consider this.

Sports 127

Sports Effort Score Customer Focused Customer Service Training 127

ShepHyken

OCTOBER 26, 2022

They must be properly trained. And they must be empowered to make good customer-focused decisions. So, it comes down to hiring, training, and empowerment. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. You can’t have two out of three.

Training 117

Training Customer Service Training Culture Brands 117

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Sports 135

Sports Customer Service Customer Service Training Customers 135

ShepHyken

AUGUST 12, 2020

That’s a great customer service strategy—just be nice! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Customer Service Strategies 133

Customer Service Strategies Customer Service Training Customer Service Strategy 133

ShepHyken

MARCH 2, 2020

Marketing guru, Stan Phelps, shares some data from NTT Ltd’s Annual 2020 Customer Experience Benchmarking Report that might make you believe that it’s true. say it forms a crucial part of organization strategy. Use This Pyramid To Increase Customer Loyalty and Grow Your Revenue by Allyssa Munro. Follow on Twitter: @Hyken.

Customer Service 105

Customer Service Hospitality Hotels Loyalty 105

ShepHyken

JULY 22, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post Would You Fight to Make Your Customers Happy?

Poor Customer Service 161

Poor Customer Service Customer Service Training Software Sales 161

ShepHyken

JANUARY 31, 2023

That’s what gets customers to say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Service 139

Customer Service Customer Experience Hotels Customer Service Training 139

ShepHyken

JANUARY 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 157

Customer Service Customer Journeys Exercises Touchpoint 157

ShepHyken

JANUARY 23, 2024

This happens at my car dealership, bank, and other supposed customer-focused organizations. Their processes bog the customer down with repetitive tasks and often unnecessary procedures. Create a centralized customer profile system where a customer’s basic information, such as name, address, phone number, etc.,

Insurance 85

Insurance Banking Customer Service Training Retail 85