ShepHyken

DECEMBER 29, 2021

There was a longer than usual line, and some of the customers were becoming frustrated. Apparently, the internet was down so they couldn’t ring up sales. The customers were frustrated. Without the ability to take payment, they could close the bakery, or they could trust that their customers to pay later.

B2B 139

B2B Customer Service Training Customers Retail 139

ShepHyken

DECEMBER 28, 2022

Customers want to work with people who “know their stuff.” . Make the customer feel like a person. Customers are not a sale, an account number, a prospect, etc. Don’t make customers wait on hold. Making customers wait for unreasonable amounts of time is a sign of disrespect. . Be customer focused.

Fashion 132

Fashion Guidelines Policies Customer Service Training 132

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 156

Customer Service Airlines Tips Customer Service Strategies 156

ShepHyken

JANUARY 5, 2022

Finding ways to do so outside of the normal process, where you endear yourself to your customers, is a great opportunity. This was the perfect time to engage with the customer. The message from BarkBox wasn’t about making a sale. It was about showing care. And finally, the most interesting lesson: It was personalized, kind of.

Customer Experience 174

Customer Experience How To Touchpoint Communication 174

ShepHyken

FEBRUARY 16, 2022

Don’t think this is a sales technique. Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s simple.

Customer Experience 132

Customer Experience Customer Service Training Customers Loyalty 132

ShepHyken

MAY 22, 2019

I’ve seen customers scream at servers in restaurants, flight attendants on airplanes, and customer service reps – for things that they and their companies had no control over. Perhaps the customer had a flat tire on the way to an important meeting. Maybe they lost an important sale. It doesn’t matter.

Customer Focused 133

Customer Focused Customer Service Training Customers Customer Service 133

ShepHyken

AUGUST 19, 2019

My Comment: Someone once told me that if you chase profit over the customer, you may not get profit or the customer. But, if you chase the customer, you’ll most likely end up with both. The idea is that putting the customer before the sale is a good strategy. This article reminds of this strategy.

Customer Service 118

Customer Service Leadership Ecommerce Culture 118

ShepHyken

SEPTEMBER 22, 2021

Once hired, they must understand their roles and how they impact the amazing customer experience you want to provide. . Principle Seven: Make sure there is a good coach – When I look at the best teams in business, whether they are customer service teams, sales teams, finance teams, etc., Follow on Twitter: @Hyken.

Culture 109

Culture Customer Centricity Sports Customer Service Training 109

ShepHyken

MARCH 28, 2023

The point is most customers don’t care as much about the details of the journey as they care about the destination. Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Follow on Twitter: @Hyken

Transportation 65

Transportation Sports Customer Service Training Customers 65

ShepHyken

DECEMBER 7, 2022

You need help from your customers. Look at your customer satisfaction ratings. Examine your sales numbers. If you’re losing ground in any of these areas, your customers may have the answers you need to reverse the trend. Our customers, not our competition, are the reason customer service is important to you. .

Customer Service 78

Customer Service Course Customer Satisfaction Customer Service Training 78

ShepHyken

OCTOBER 13, 2021

Save that for a sales call. This is just a touchpoint with your customer that is all about them. Of course, the customer may ask you something related to business, but that’s on them, not you. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Loyalty 106

Loyalty Social Media Tips Communication 106

ShepHyken

JUNE 17, 2020

A formal schedule of customer contact is your ultimate renewal strategy. It shows you’re with them every step of the way—after the sale—and until the next time they buy. When do you start working on getting the customer to come back next time—or renew their subscription? This is of the utmost importance.

Customer Service Training 155

Customer Service Training Strategy Software Customer Service 155

ShepHyken

SEPTEMBER 23, 2020

The latter doesn’t come from stopping when there is a possibility that there might be more you could do to enhance the customer experience. In the sales world, there are many reports about how many no’s you get from a customer before they say yes. This “follow the shot in” analogy can be used in many other areas of business.

Effort Score 132

Effort Score Exercises Travel Customer Service Training 132

ShepHyken

JANUARY 18, 2023

Providing customer service agents with information about what the customers buy, how often, when they last called for help, and more can allow the agent to individualize the conversation to that specific customer. . This also applies to sales. Follow on Twitter: @Hyken.

Advertising 65

Advertising Customer Service Training Customer Service Trends 65

ShepHyken

JUNE 6, 2022

They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales. My Comment: John DiJulius is one of the smartest customer service/CX experts on the planet. I love his articles.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

DECEMBER 11, 2019

For more information, go to the official website for National Customer Service Week. Share content that is all about the customer and not about the company. In other words, it isn’t a sales or marketing piece. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet.

Customer Service 118

Customer Service Customer Experience Fashion Video 118

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What to Look for In Customer Service Training Programs. An End-to-End Customer Service Strategy.

Customer Service 67

Customer Service Self Service Banking Culture 67

ShepHyken

MAY 17, 2021

My Comment: There is a difference between customer service and customer success. Customer service is about interactions between the company and the customer. Customer success is what happens after the sale that ensures your customer has a good experience – a successful experience – with what you sell.

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

APRIL 4, 2018

The good news is that you no longer have to keep up with your competition; the bad news is that now you have to keep up with your customer – meaning your customer’s expectation of the service that makes you competitive. Will any of these decisions cause your customers to leave you to do business with them?

Advertising 99

Advertising Customer Service Training Customer Expectations Industry 99

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

MAY 16, 2022

How to Calculate: Customer Lifetime Value Formula (CLV) by ClientSuccess. ClientSucces) When a new customer joins your book of business, there are some things that are known right out of the gate. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

ShepHyken

JANUARY 24, 2018

The meeting is orchestrated between the concierge (yes, Encore has a concierge in each of the venues they support), the sales manager, and the director of events. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

Hotels 100

Hotels Conference Meeting Fashion 100

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

FEBRUARY 14, 2018

And, the same goes for your customers’ phone calls. You would probably contact your customers more often. A salesperson could check in with their customers to see how they are doing or to notify them of a promotion, sale, or special event. A customer service rep could follow-up to make sure everything was working.

Exceptional Customer Service 92

Exceptional Customer Service Study Customer Service Training Customer Service 92

Michel Falcon Experience

OCTOBER 21, 2019

Most companies are either product, sales or marketing-centric. To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. Trust me, the effects of bad customer service are not worth it!

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

ShepHyken

SEPTEMBER 19, 2016

The Customer Service Strategies Behind Zappos’s Success by Sharpen. Sharpen) The power behind the Zappos brand and majority of their success is attributed to the power of fantastic customer service, which is often overlooked as a sales strategy. For information contact or www.hyken.com.

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

DECEMBER 4, 2017

They have to ensure customers’ online experiences run smoothly. My Comment: For many businesses (even if you’re not a retailer), holiday sales are higher than the rest of the year. Every business must be prepared in busy times for the increase in customers. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0

ShepHyken

JUNE 1, 2020

I always love learning from great companies, and Traci Scott of Pella shares three interesting strategies they use to deliver great service. “This is certainly too much and the mediocre, the ones that don’t make their customers want to come back, will not survive.” Follow on Twitter: @Hyken.

Customer Service 68

Customer Service Omni-Channel Call Center Retail 68

ShepHyken

APRIL 25, 2018

Today there are over 2,000 bakery-cafes, more than 100,000 associates and sales are over $5 billion. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. The post What Does Perfect Service Recovery Look Like?

Customer Confidence 64

Customer Confidence Customer Service Training Course Customer Service 64

ShepHyken

MARCH 13, 2017

While there is much to learn about how to deliver service to consumers, it is refreshing to read this article about what business to business (B-2-B) companies can teach retail. The bottom line is that any business can learn about customer service from any type of business. For information contact or www.hyken.com.

Social Media 90

Social Media Customer Service Infographics Retail 90

ShepHyken

MARCH 7, 2022

(NewsBreak) The truth is, providing great customer service can set you apart from the competition, generate more marketing and sales opportunities, and keep your business growing successfully. In this blog, we will describe the link between customer service and content marketing – and explore the ways they complement each other.

Customer Service 13

Customer Service Self Service Retail Airlines 13

ShepHyken

FEBRUARY 5, 2018

10 Ways to Improve Your Customer Service and Increase Sales Performance by Hassan Mansoor. CustomerThink) Customer service is the golden key to any successful business – if you don’t have it, act fast and make it a priority. My Comment: I’m a fan of the concept of selling with service. Well worth it.

Customer Service 15

Customer Service B2C Retail Infographics 15

ShepHyken

SEPTEMBER 10, 2018

And, if you manage a support center that is guilty of any one (or more) of these five “customer service fails,” you’ll be just as upset. Personalize Customer Service To Boost Sales Opportunities by Michael Mink. Investor’s Business Daily) According to Dialog Direct’s Customer Rage study, the No.

Customer Service 13

Customer Service Social Media Poor Customer Service Customer Care 13