ShepHyken

JUNE 22, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. In many situations, if not most, intent is more important than perfection. .

Customer Service Training 133

Customer Service Training Training Retail Communication 133

ShepHyken

DECEMBER 7, 2020

Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. Chain Store Age) Establishing a loyalty program is a fundamental first step to improving customer loyalty. However, there are other key strategies that can help improve customer engagement and retention. And there are nine more!

Customer Service 146

Customer Service Self Service eBook Loyalty Programs 146

ShepHyken

JUNE 20, 2023

territories, such as Puerto Rico. From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. mainland and U.S. Connect with Shep on LinkedIn.

Customer Service 67

Customer Service Customer Service Training Travel Entertainment 67

Vonage

OCTOBER 2, 2017

Define a customer service culture and support it to see great things happen in your business. For more about updating your customer experience, read NewVoiceMedia’s whitepaper, “ Making customer engagement a winning strategy.” Your Service” books and founder of UP! Your Service. Used with permission.

Culture 174

Culture Hotels Customer Service Hospitality 174

ShepHyken

MARCH 18, 2024

While MarTech emerged, customer engagement reached a new level and made it easier for the management to shorten the distance between marketers and clients. My Comment: Smart companies are now using AI to help them understand customer behavior and preferences. Connect with Shep on LinkedIn.

Customer Service 80

Customer Service Government Employee Experience Video 80

ShepHyken

AUGUST 1, 2022

Despite Importance of Customer Engagement, Few Companies Excel at It, HBR Finds by destinationCRM. Destination CRM) In a new report, HBR found that while 88 percent of global business leaders recognize that customer engagement has a significant impact on their organizations’ bottom line. Follow on Twitter: @Hyken.

Customer Service 70

Customer Service B2C B2B Guest Experience 70

TechSee

JUNE 16, 2022

His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

JULY 30, 2018

The answers given are insightful and may prove useful if you’re looking to revamp your company’s customer engagement in the near future. My Comment: How do you deliver a better customer experience? Why is customer service training so important? by Flow XO. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Vonage

JULY 13, 2017

Define a customer service culture and support it to see great things happen in your business. For more about updating your customer experience, read NewVoiceMedia’s whitepaper, “ Making customer engagement a winning strategy.”. Your Service” books and founder of UP! Your Service. Used with permission.

Culture 174

Culture Customer Service Hotels Hospitality 174

ShepHyken

MAY 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Sports 131

Sports Hospitality Customer Service Training Customers 131

Vonage

OCTOBER 2, 2017

Customer service excellence has no boundaries. To find out how you can update your customer experience, read NewVoiceMedia’s whitepaper, “ Making customer engagement a winning strategy.” Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture.

Customer Service 186

Customer Service Tourism Government Culture 186

Vonage

JUNE 23, 2017

And taking it a step further, the entire customer experience is your best marketing. Find out how you can make customer engagement a winning strategy. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Read more from Shep Hyken.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

ShepHyken

SEPTEMBER 7, 2020

Customer Experience or Customer Engagement – what’s the difference and how do you truly engage? CustomerThink) Customer experience is traditionally focussed on flexing what you do to meet customer expectations. My answer is that customer engagement is what can enhance the customer experience. (Of

Customer Service 92

Customer Service Customer Retention Feedback Customer Centricity 92

Vonage

SEPTEMBER 26, 2017

Customer service excellence has no boundaries. To find out how you can update your customer experience, read NewVoiceMedia’s whitepaper, “ Making customer engagement a winning strategy.”. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture.

Customer Service 186

Customer Service Tourism Government Culture 186

ShepHyken

AUGUST 1, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels 117

Hotels Travel Exercises Customer Service Training 117

ShepHyken

MAY 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 121

Customer Service Advertising Customer Service Training Sales 121

ShepHyken

JULY 11, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels 118

Hotels Customer Service Training Course Communication 118

Forrester's Customer Insights

MARCH 27, 2024

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

Customer Success 31

Customer Success ROI Customer Service Training Study 31

ShepHyken

JULY 31, 2023

You’re trying to restore the customer’s confidence to continue doing business with you. The future of customer experience is here, and it’s a multi-sensory approach to better service your customers. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 62

Customer Service Chatbots Customer Centricity Loyalty 62

ShepHyken

JANUARY 1, 2024

They claim that their business is centered around building authentic relationships, which places high value on building customer relationships. Regardless of the type of business you’re in, trust is an important step to building repeat business and customer loyalty. Connect with Shep on LinkedIn.

Customer Service 57

Customer Service Social Media Loyalty B2C 57

ShepHyken

JULY 27, 2022

You’ll notice more customer engagement, employees will evangelize your brand, and even more importantly, they will stay! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Be purposeful about what makes your company a great place to work.

Culture 67

Culture Employee Experience Customer Service Training Training 67

Stella Connect

JANUARY 28, 2022

5: Create a best-in-class customer service training program designed to strengthen customer service team outcomes. Is your customer service training program delivering desired results? Here are some of the fundamentals for creating an effective customer service training program: .

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

ShepHyken

NOVEMBER 30, 2022

Often, that’s why the customers continue to dance with you. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Policies 120

Policies Customer Focused Customer Service Training Software 120

ShepHyken

AUGUST 28, 2023

Customer loyalty doesn’t happen by accident, so this idea, a variation of a journey map exercise, will help you understand the customer’s behavior on their way to loyalty. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It can be your best friend.

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

ShepHyken

OCTOBER 17, 2018

Engagement: This starts with having active conversations with your customers, in person and online via the Apple website, social media or any other way the customer and Apple can engage with each other. How do you connect with your customers? How fast do you respond to their requests and comments?

How To 121

How To Social Media Customer Care Brands 121

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

ShepHyken

OCTOBER 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. “Old school” ideas may have more relevance than you think. . Follow on Twitter: @Hyken.

Fashion 152

Fashion Customer Service Training Technology Communication 152

ShepHyken

APRIL 25, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Insurance 103

Insurance Customer Service Training Meeting Leadership 103

ShepHyken

OCTOBER 24, 2022

(Dan Gingiss) Why do customers love certain brands but not others? Or is it strategic, based on an intentional focus on customer engagement? My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares his take on a Talkwaker’s new Brand Love Index. Who doesn’t want their customers to love them?

Customer Service 51

Customer Service Retail Course Customer Service Training 51

ShepHyken

NOVEMBER 15, 2021

I even featured them as the role model throughout my book, Amaze Every Customer Every Time. Here is another lesson from an iconic brand, this time one that focuses on customer engagement. What Customer Loyalty Looks Like Post Pandemic by Andy Stockwell. You may find some answers in this article.

Customer Service 72

Customer Service Metrics Social Media Retail 72

ShepHyken

OCTOBER 1, 2023

Consider one of these five CX thought leaders for your next event if your priorities include up-leveling your organization’s customer engagement, retention, and advocacy. My Comment: I’m honored to make this list: Top Five Customer Experience Keynotes Speakers to Book in 2024! What an honor. Connect with Shep on LinkedIn.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

ShepHyken

JANUARY 28, 2024

The research evaluates The Alexander Group Customer Experience Index (CXI) of over 160 organizations across seven industries. The CXI evaluated those commercial organizations in four key capabilities including CX vision and strategy, customer engagement, goals and measurement, and defined processes.

Customer Service 66

Customer Service Customer Journeys Trends Study 66

ShepHyken

FEBRUARY 19, 2023

(In our customer service research , 40% of the thousand+ consumers we surveyed admitted to yelling at a customer service agent. Shep Hyken, a top influencer in customer service, says, “Customer service is not a department. 33% admitted they cussed.) Follow on Twitter: @Hyken

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

MAY 4, 2022

Take a lesson from Bailee and say something nice at the beginning of every conversation with a customer, colleague, friend, or family member.? . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. The post Everyone Deserves a Compliment??

Airlines 128

Airlines Customer Service Training Course Engagement 128

ShepHyken

DECEMBER 28, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Fashion 131

Fashion Guidelines Policies Customer Service Training 131

ShepHyken

JUNE 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Video 86

Video Advertising Customer Service Training Consumers 86

ShepHyken

MAY 18, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken . The post Answer the Question the Right Way?

Customer Service Training 120

Customer Service Training Training Customer Service Communication 120