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Speed creates customer confidence: what is the velocity of your customer service?

Vonage

Our customers notice our efforts, too. And, the benefits are apparent – we have been awarded customer service training and speaking contracts based on our fast responses to customers’ requests. Voice of the customer: What is a feedback loop and how can it help your brand?

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A Lesson from Michelangelo: Details Matter

ShepHyken

It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.

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Why You Shouldn’t Yell at Customer Service Agents – And More

ShepHyken

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Four Customer Service Lessons from a Stevie Award Winner

ShepHyken

This creates trust and confidence with their customers. Their customers know when they buy from Squaremouth, they are paying for exactly what they need and nothing more. Have a guarantee that creates customer confidence. Let’s end with a powerful concept, which is to guarantee your products and service.

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A Boring Customer Service Experience—That’s What Our Customers Want

ShepHyken

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles for the Week of June 3, 2019

ShepHyken

The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

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The Biggest Opportunity in Customer Service

ShepHyken

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.