Kerry Bodine
JUNE 7, 2018
But the quickest, most seamless package drop-off experience in the world could still leave this customer dissatisfied because that’s just her current task, not her ultimate goal. She is using the shipping company as a means to her end: Give my customers confidence that what they’ve ordered will arrive on time and unharmed.
ShepHyken
JUNE 8, 2022
It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.
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ShepHyken
MARCH 22, 2017
Build trust by “down-selling” the customer. This is a very customer focused strategy. Most companies try and find ways to add on to a sale or “up-sell” a customer to something more expensive. This creates trust and confidence with their customers. Have a guarantee that creates customer confidence.
Blake Morgan
JUNE 13, 2023
Investing in the contact center isn’t an option–it’s necessary for a customer-focused company. Technology leaders all sit within earshot of people taking calls and talking to customers. Barry overhears calls all day and often walks over to get a closer listen at what’s happening with customers.
ShepHyken
JUNE 3, 2019
The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.
ShepHyken
MAY 23, 2017
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? For Squaremouth to be totally customer-focused, everyone in the organization must feel connected to the customer.
ShepHyken
APRIL 12, 2017
Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. The post Lose the Customer’s Confidence and You Lose the Customer appeared first on Shep Hyken.
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