West Monroe

NOVEMBER 20, 2023

Listen to "Customer Success as a Revenue Driver" on Spreaker. About the episode How do you define a strong customer success mindset and what are the benefits? The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing customer success efforts.

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

West Monroe

NOVEMBER 20, 2023

Listen to "Customer Success as a Revenue Driver" on Spreaker. About the episode How do you define a strong customer success mindset and what are the benefits? The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing customer success efforts.

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

Totango

JANUARY 21, 2020

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. Customer Success Team Structure: Roles and Responsibilities.

Customer Success 84

Customer Success Chief Customer Officer Software Customers 84

Gainsight

OCTOBER 4, 2023

Users have an expectation in today’s Customer Success Management Platform market that their vendor will have gen AI built into their platform in a meaningful way, but many vendors simply lack maturity with AI. It’s the most advanced, first-to-market AI solution for CS. At Gainsight, we’re all in on generative AI.”

Net Promoter Score 52

Net Promoter Score Self Service Marketing Analytics 52

ChurnZero

AUGUST 21, 2020

So, to reprieve our collective cry for clarity, we asked industry experts to give their best predictions on the future of Customer Success. So, without further ado, here’s what our Customer Success experts had to say: You Mon Tsang , CEO, ChurnZero. Greg Saiz , VP of Customer Success, Betterworks.

Customer Success 84

Customer Success Chief Customer Officer Trends Sales 84

Gainsight

SEPTEMBER 21, 2022

There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are adopting digital tactics to overcome and endure these challenges. . Set your customers up for success from day zero with a welcome email that does serious work.

Customer Success 52

Customer Success How To Self Service Case Study 52

CustomerSuccessBox

JUNE 24, 2022

This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue. This blog will walk you through some genuine reasons why you should not miss out on investing in Customer Success. Why you should invest in Customer Success? Easy retention via customer success.

Customer Success 52

Customer Success Metrics Customer Retention Strategy 52

Gainsight

OCTOBER 15, 2020

It is rare for a company to create a new category and build a complimenting and innovative software. Gainsight is part of those unique breeds of businesses that have accomplished this by helping create the category of customer success, and the solution—Gainsight CS. Because ABM is marketing with a CS twist.

Customer Success 40

Customer Success Marketing Software Customer Centricity 40

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. You need Totango.

Self Service 104

Self Service CRM Customer Retention Customer Journeys 104

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success.

Customer Success 10

Customer Success Trends Innovation Metrics 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success.

Customer Success 10

Customer Success Trends Innovation Metrics 10

CSM Practice

MAY 10, 2021

Should you charge for Customer Success?! In reality, startup companies are often puzzled about the most effective approach to charging for customer success without increasing the churn risk. In this blog we will share a step-by-step approach to charging for customer success without hurting your net retention rate. .

Customer Success 52

Customer Success Customers Sales e-support 52

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Blake who is the CEO for Client Success. Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake who is the CEO for ClientSuccess. Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. The Customer Success Performance Index™.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

Retently

MAY 9, 2024

Key Takeaways A small increase in B2B customer retention can lead to a significant boost in profits, emphasizing the importance of maintaining a loyal customer base for consistent business growth. Better Relationships Lead to Growth : Happy customers are likely to spread the good word about your business. But how exactly?

Customer Retention 130

Customer Retention B2B Customer Journeys Loyalty Programs 130

Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something.

Customer Success 62

Customer Success Hospitality Sports Leadership 62

ChurnZero

JUNE 1, 2022

How do you determine product-market fit? How can you really get to know your customers? Every entrepreneur entering an emerging market faces these questions which (surprise) have no perfect answer. Finding the right solution takes continuous trial and error, steadfast persistence, and an eye for innovation.

Marketing 98

Marketing B2C Technology Management 98

Amity

FEBRUARY 8, 2018

Amity sat down with Karin Ronde , Manager of Client Success at Uber Eats to ask her about all things Customer Success. Read our interview with Karin to find out where Customer Success started at Uber Eats, where it is now, and where it’s headed in the future.

Customer Success 71

Customer Success Metrics Customers Feedback 71

Amity

MARCH 24, 2016

Vend helps over 15,000 customers worldwide easily manage and grow their business in the cloud. We sat down with Monique Steele, Director of Customer Success, to discuss how Customer Success has evolved at Vend over the last 3 years. How is Customer Success structured at Vend?

Customer Success 91

Customer Success Retail Chief Customer Officer Customers 91

CSM Practice

OCTOBER 10, 2018

All About the Customer Success Performance Indicator . This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Gainsight

JUNE 10, 2021

One of the reasons I LOVE tech conferences, especially as a Product Marketer, is the ability to get a first-hand look at the new innovations and features that are often being launched and demoed from the keynote stage. Today, Gainsight introduced some of the most exciting and cutting-edge solutions we’ve ever brought to market.

Customer Success 52

Customer Success Customer Journeys Management Net Promoter Score 52

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Invest in Customer Success.

Self Service 96

Self Service Customer Journeys Touchpoint Analytics 96

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

Gainsight

AUGUST 11, 2021

An industry luminary, he is respected for his business insights that directly impact customer success. However, disruptive innovation also disrupts core business, which is “not tuned to play the other game.” Productivity Zone: customer success ‘lives’ in this zone, along with IT, marketing, and human resources.

Customer Success 40

Customer Success System NPS Transportation 40

ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. It helps drive better relationships between customers and the company, ensure customer satisfaction, and increase loyalty. Find customer champions.

Tips 87

Tips Customer Success eBook Social Media 87

Amity

JULY 26, 2018

In the growing field of customer success, it can be difficult to find the right people for the job, especially because some of them don’t even know that the job exists yet. This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates. Why and how?

Customer Success 65

Customer Success How To Chief Customer Officer Metrics 65

TechSee

APRIL 3, 2018

With Accenture reporting that 77% of consumers are no longer loyal to any particular brand, companies must work harder than ever to retain their customer base. Customer success – Gainsight. Listening to the customer and analyzing their needs is critical to providing spot-on solutions that will ensure success.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

SmartKarrot

OCTOBER 14, 2022

Role: Head of Customer Experience Location: Remote, New York, NY, US Organization: Oden Technologies As a Head of Customer Experience, you will be hiring, leading and retaining customer success talent responsible for driving value delivery for the customers. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success NPS Customers Customer relationships 19

SmartKarrot

SEPTEMBER 5, 2022

Help develop customer engagement forums to build a collaborative community of Arc customers. Collaborate with sales and marketing to drive case studies and customer references. Create campaigns targeting multiple customers through digital touchpoints and activities. Apply here: [link].

Customer Success 19

Customer Success Case Study Customer Satisfaction ROI 19

SmartKarrot

APRIL 7, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drives innovation, best practices, and process improvement.

Customer Success 19

Customer Success Self Service Roadmap Knowledge Base 19

ChurnZero

JUNE 1, 2022

How do you determine product-market fit? How do you get customers to see your vision? Every entrepreneur entering an emerging market faces these questions which (surprise) have no perfect answer. Finding the right solution takes continuous trial and error, steadfast persistence, and an eye for innovation.

Marketing 52

Marketing B2C Technology Management 52

ChurnZero

JANUARY 18, 2024

This often includes leading implementation, customer success and customer support teams. Key responsibilities include securing customer renewals and expansions, which are measured by gross revenue retention (GRR) and net revenue retention (NRR). Champion a customer-centric culture throughout the company.”

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Insurance Software 52

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. I’m the VP, Customer Success here at Uberflip.

Customer Success 0

Customer Success Customers Metrics Sales 0

Gainsight

SEPTEMBER 19, 2023

Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction.

Customer Success 52

Customer Success Customer Satisfaction Trends Analysis 52

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Serve as an escalation point for customer success issues.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

CSM Magazine

JANUARY 16, 2024

He will now spearhead Sabio’s growth across Iberia, driving the expansion of the Group’s customer base through initiatives like its ‘Top 100’ program. ” Ioan MacRae, Chief Revenue Officer at Sabio, added: “Gabriel brings a wealth of leadership experience and a passion for customer success. .

Groups 52

Groups Management Leadership Consulting 52

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Customer Success 19

Customer Success Advertising Customers Feedback 19